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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 25 reviewers.
Rated 2 out of 5 by Green color faded, not "vibrant" as advertised. I bought a 6x9 and two 4x6 Lauren rugs. Mostly they were nice, but the green color definitely was not "vibrant moss green as advertised. The green on the larger rug was almost up to expectations, however the green on the smaller rugs was pale and "washed out - almost gray. I suppose I could return them, but I haven't seen anything I like better and I may look into using dye to brighten up the green. (a dubious option at best). September 13, 2016
Rated 5 out of 5 by LOVE this rug! I have had this rug in our dining room now for almost 2.5 years, and I adore it. I thought that I had left a review, but didn' better late than never! From the moment I saw it in the catalog, I fell in love. I ordered a swatch, just to be sure of the colors, and then went ahead and made the purchase. At the time, there was a long wait to receive it, but I wasn't in a rush, and it was well worth the wait. The colors are true to the photos consistently seen in Ballard's catalog. I love that Ballard has so many different vignettes using their rugs, so that you can get a good sense of the colors. The swatches are also extremely helpful, and I don't know of any other catalog that offers this as an option! As for shedding, it has not been an issue at all, since the dining room is not a high traffic area. From past experience with other wool rugs, they DO shed for some time, but stop after awhile. The rug is gorgeous, and suits our dining room well. The pile is thick, the colors are vibrant, and the overall quality is great for the price. January 17, 2016
Rated 5 out of 5 by Beautiful Rug! I bought this rug for my foyer with wooden flooring and it is stunning against the dark brown floor! I have received many compliments about this rug. It is of excellent quality - very thick and plush, although it does shed a bit which regular vacuuming takes care of. The colors are gorgeous and rich and very verdant. Overall, it is a beautiful rug! December 8, 2015
Rated 5 out of 5 by Beautiful Rug Purchased for my new house. Excellent quality. Very pretty moss green. May 9, 2015
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Product:RT236-Lauren Rug

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