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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Laundry Letters 4.8 5 22 22
A couple of the letters are loose Very cute. Bought the drying rack too, but it is not the same white as the letters. Have to figure out how to hang from the wall without shelf. Also, a couple of the letters fall down. Guess I'll have to glue them. January 15, 2012
Excellent I love this .. Completes my laundry room...Good quality.. April 7, 2012
Beautiful touch to the laundry area I bought this item in white, very nice touch to a finish off a utility room in style. August 2, 2013
Just as pictured and described. Looks good up on top of my laundry cabinets. Easy to assemble. October 26, 2011
Too cute I smile everytime I see the Laundry letters. I also purchased the clothes rack and the duo are just perfect for our laundry room. September 4, 2011
A Nice addition to the Laundry Decor This item was packaged well. The mount allows flexibility with letter spacing and orientation. Well worth the money! March 16, 2011
nice touch to an otherwise boring space quality solid wood letters, made to look worn with "gold-colored" edging, looks nice March 18, 2011
True to the picture Very easy to mount. Good Quality and letters are big enough to be visible. April 11, 2013
Perfect addition to enhance your laundry rooms decor This product exceeded my expectations. The letters were exactly what I was looking for. The size was perfect and the font was stylish. Definitely a great addition to my laundry room decor. February 16, 2013
Happy with laundry letters Love the laundry letters. They came exactly as I had seen them in the catalog. The letters were easy to slide into the slotted board and I couldn't wait to put it in my laundry room. It just adds a bit of whimsy. I am happy with the product and couldn't find anything like it in stores. October 14, 2012
A whimisical and fun touch for the laundry area! We love these letters and they look great atop the drying rack we also purchased from Ballard. They are slightly rustic yet classy. We've had compliments about how great they look. There's nothing like creating a fun atmosphere for an area that is dedicated to chores! June 28, 2012
Such a cute product I just love my laundry letters. It was just what my dreary laundry room needed. It makes me happy every time I look at it! May 3, 2012
Laundry Letters I Loved this product. I thought they were alittle expensive compared to what I could buy at the local craft shops but it was worth the extra cost. Gives the room that little bit of something special. I would definitely recommend this product. July 11, 2011
Eye-catching This sign really perks up my laundry room! Letters are in a nice font and finish. Great purchase. September 24, 2011
happy with product exactly what i expected and you set the letters in the tray yourself, so you can space them as you like - nice feature. August 9, 2011
The product is a nice size and quality is good The letters are more unique than you can find in the local stores. The size is a nice scale for most small utility rooms. I would recommend this product. May 16, 2011
Love this item. I love the Laundry sign. Looks great in my laundry room. Very good quality. April 21, 2011
Great accent piece! Love it! Have received many compliments on this piece. March 30, 2011
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