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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 88 reviewers.
Rated 5 out of 5 by Beautiful monogram I love the typesetter style. The letters have a nice weight to them, but they are of course light enough to hang without a stud. I purchased the black finish, which looks sort of streaky/painted on, like an old treasure. July 28, 2011
Rated 3 out of 5 by Not crazy about the color Quality is fine, but the finish is very brassy. I was hoping for deeper, richer gold. Not worth the expense to return it, so maybe I'll try spray painting it a different color. July 27, 2011
Rated 5 out of 5 by Searched for 4 years to find a match for an "M", that represented me............needed the "J" for the love of my life that entered my world. Thank yo I searched for 4 years to find a match for the "M" hanging in my family room, that represented me! After this lengthy period of time, I finally saw the letters in your catalog, immediately ordering the "J", representing the love of my life that entered my world 5 years ago. Thank you for finally completing the match!! What a smile he wore when I surprised him with it!! July 9, 2011
Rated 2 out of 5 by Watch out for the gold! The letters are nice but the gold is really bright and shiny....not at all antiqued as pictured. June 24, 2011
Rated 5 out of 5 by Beautiful I recently received the large, black, fleur de lis typesetter plaque. It is lovely and looks beautiful on the wall. Good quality and quick shipping. Thank you! June 13, 2011
Rated 5 out of 5 by Received just what I imagined This product is just what I imagined it would be...good quality, sturdy, and easy to hang. Thanks BD! June 5, 2011
Rated 5 out of 5 by I love it. It is everything I expected. It came quickly and it looks great in my room. June 5, 2011
Rated 4 out of 5 by Great vintage look to it. I received the large black H and am pleased with the size and look of it. It is made of a resin material which is ok. May 19, 2011
Rated 4 out of 5 by Like it. So Mary Tyler Moore to have a monogram on my wall! I love it. It's a little large, so I didn't put it in my living room (where I had intended ) as it drew too much attention. So now I have it on a side wall and really like the way it accents the area. I bought the black one -- it did chip a teensy while I was getting ready to hand it. But I covered it with a sharpee (hence, no 5 stars). But other than that, I nice addition. May 7, 2011
Rated 5 out of 5 by This product is perfect for my grandson's wall. I'm always looking for ways to boost children's self esteem, and this giant letter of their name adds a great, personal touch to their bedroom. May 5, 2011
Rated 5 out of 5 by Perfect! The ampersand typesetter plaque says it all for me. It is an attention getter from the moment someone comes into the room where the plaque resides on top of my mantle. I am always pleased with the Customer Service I receive and the quick delivery. This is a well-run company! April 28, 2011
Rated 5 out of 5 by Perfect size... Love my Typesetter Plaque, I got the larger one and it makes a great statement on the wall. Light and easy to hang! Used it in a baby room....Love it! April 28, 2011
Rated 5 out of 5 by Perfecft size Ordered a letter to create a family photo wall. Can't wait to finish the project! April 16, 2011
Rated 5 out of 5 by Typesetter Letters in Gold A love my large gold letters! They are very light and were easy to hang. They make a large statement in my dining room. April 11, 2011
Rated 3 out of 5 by Love the letters, hard to hang These letters look great in my daughter's room. I purchased XOXO and her initials and they look very high quality and was very impressed when I pulled them out of the box. However, my husband who is very handy had a heck of a a time installing them. Each letter has a different place on the back where you hang them so the math to figure each nail placement is very challenging. He wound up having to make a template that he then hung on the wall to use as a blue print. That's a lot of work to hang a couple letters. Had it not been for this, I would have given them 5 stars. One other note, there are stickers on the back of each letter that say "January 2003". Are they really almost 10 years old? Interesting. April 11, 2011
Rated 5 out of 5 by Unique and quality product. These letter plaques have a high quality appearance and uniformity in size. Even better, they are lightweight, which makes hanging them easier. I spelled the word: CAFE in my kitchen, and it looks great. These are the largest and nicest looking letter plaques I have found. April 10, 2011
Rated 5 out of 5 by Huge Impact on my walls We have a large family room, and used these to fill some awkward wall space leading into our connected great room. I ordered letters for each of my family member's first names - my children love that their letters are so prominent. Excellent product for an excellent price. I would definitely order them again! April 7, 2011
Rated 4 out of 5 by "rubbed white" version I bought mine in the "rubbed white" version...please note that when they say white, they mean white-white. Not any kind of antiqued or off-white - it's super bright white - distressed, but still super-bright. I didn't really realize this when I bought them, I'm happy with them, but since they were such a bright white they didn't work in the original area that I had planned for them. I worked it out though and am very pleased with them now. March 27, 2011
Rated 1 out of 5 by Much too large; not what I expected... I have ordered your typesetter initials for each of my four grandchildren so when the fifth was born it was a natural to order an "N". To my dismay, this one is super huge, 17 in, to be exact, whereas the other four are about 10 in each. Each grandchild has a shelf with his/her initial along with a picture. Needless to say, the giant "N" will not leave enough room on the shelf for the baby's pix. March 16, 2011
Rated 4 out of 5 by Very pretty!! We are enjoying the typesetter plaques. They are unique-I like the typeface used, and the finish is beautiful. March 16, 2011
Rated 5 out of 5 by Excellent, easy to mount on screen door. Looked even better than I expected...arrived very quickly! March 16, 2011
Rated 4 out of 5 by Great size and sturdy They were exactly like the picture and were perfect. March 16, 2011
Rated 5 out of 5 by Love this! I've had this on my living room wall for more than a year and I still love it. It's simple, but a little elegant. The gold finish is really nice, and you can't go wrong with a fleur de lis. March 12, 2011
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Product:WP235-Typesetter Plaque - Large

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