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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 88 reviewers.
Rated 3 out of 5 by Just Fair I love the typesetter letters but the letter J in white is not the same as the ones in the gold color. It kind of looks cheap. The finish is not up to Ballard standards. March 1, 2016
Rated 4 out of 5 by Makes a Statement! I am so happy I bought the Large "White" Letter. Put it in my bathroom, but it would look great in almost any room. Good price too.... October 11, 2015
Rated 5 out of 5 by Love my Letter "L" Purchased large gold "L". Best looking, cost effective letters i have seen. If you buy in lots of 3, even more cost effective. Great gift for anyone: newly weds, co-workers for office, kids room. Wont be disappointed. August 27, 2015
Rated 5 out of 5 by Nice size and quality! The perfect size and quality!! Happy with order!!! May 31, 2015
Rated 5 out of 5 by I love the style, the finish and the size of the letter. I love the style, the finish and the size of the letter. It is a beautiful finish and will go with any style of furniture or room setting. . .from traditional to casual to a rustic, country look. January 31, 2015
Rated 4 out of 5 by I feel I got what the catalog featured I like my wooden letter that I received from Ballard! It was lighter than I thought it would be (good) and well-finished. January 1, 2015
Rated 5 out of 5 by Loved my Typesetter Plaque! I purchased the Large size "W" in gold and hung it on my front door which is black. I tied ribbon in a bow at the top and stapled the ends to the back of both sides of the letter. It looks great and makes me smile each day when I come home. It looks very elegant! June 4, 2014
Rated 5 out of 5 by Love It! I have been looking for just the right size letter to put on my photo wall. I was so excited when I saw these. I ordered the large size. It looks great and was a good price. I am very happy with it! March 23, 2014
Rated 4 out of 5 by Letter D Nice letter, nothing special, thought it would be made of a heavier material. I do like it, the size is exactly what I wanted and color!! February 6, 2014
Rated 5 out of 5 by Love, love! I've been searching for quite some time for the perfect initial font, size, etc. My sister-in-law told me about Ballard. Just wonderful! January 16, 2014
Rated 5 out of 5 by Large letters These letters are great and really make a statement. I put them in our mudroom, and they are bold and big. great quality. December 6, 2013
Rated 3 out of 5 by nice but not as nice as what Ballards use to carry I had ordered years ago LaDeDa letters and since I had the e and a I ordered a T to match. A gentleman called and I explained to him that I ordered the wrong size and he said he would catch the order. But wasn't able to... so needless to say they didn't match the previous ones of a different material. I had to pay for 3 shipping costs. not happy about that. I don't even know if they match still as 2 letters are at one of my homes and the other is here waiting for late spring to see if they even match.? Not happy :( November 27, 2013
Rated 5 out of 5 by Perfect! The quality of this typesetter letter is so much higher than many others that I've been looking at recently. The finish, size and relief was exactly what I wanted. It's light weight secures easily on a wall as well. Great find! October 9, 2013
Rated 5 out of 5 by Perfect for my gallery wall! I purchased the large V. It as super light weight and perfect to hang on my gallery wall. It's good construction and would fit any decor really well! September 12, 2013
Rated 1 out of 5 by Poor quality I need to return the letter "T" The black finish looks like someone tried to touch up the paint. It is not the same quality as the other two letters. Disappointed and frustrated that I have to hassle with the return. Still have to package it back up and make an extra trip on day off to ship back. July 18, 2013
Rated 5 out of 5 by Very nice This look fantastic above my windows...I really like these letters... June 12, 2013
Rated 5 out of 5 by Beautiful product, very large Beautiful detail and quality, but the larger size is very large on the wall. I would be worth measuring width and height on your wall to help visualize. June 7, 2013
Rated 5 out of 5 by Large Typesetter Plaque I love the letter "W". The gold is a brilliant color. June 5, 2013
Rated 5 out of 5 by Love it! The ampersand typesetter plaque is exactly as pictured, and looks wonderful on my wall! May 26, 2013
Rated 5 out of 5 by Sturdy Ordered the letter "L" in white and spray painted the letter navy blue to match the baby's room. Took the paint well and looks great. This is the third letter I have purchased and they are great. May 20, 2013
Rated 5 out of 5 by I like the size Great letter - easy to hang, the gold is a little deeper than pictured, but still shiny and pretty! May 15, 2013
Rated 5 out of 5 by love it. This is great accent piece in my front hallway wall. March 30, 2013
Rated 5 out of 5 by Excellent quality; exactly what I wanted The extra large typesetter plaque I ordered was everything I wanted...larger than usual size, heavy, quality construction, and a beautiful distressed look. It could be used in any room in your house.I would definately recommend this to my family and friends. March 2, 2013
Rated 5 out of 5 by Bold Letter Nice plaque! I got our family initial in large and I plan to put pictures around it. So much nicer than wood letters you can buy at your local craft store. A little pricey for a wooden letter but worth it. February 15, 2013
Rated 5 out of 5 by Great Size and Color! I love the size and color of the large plaque! It is light in weight and was easy to hang! It adds a personal touch to my office! Thanks Ballard! January 29, 2013
Rated 5 out of 5 by This is a really cool decorative piece! Excellent piece and very different in the black finish. January 17, 2013
Rated 5 out of 5 by Very classy looking accessory! I bought the large letter M to put on my mantel during Christmas as a bold but understated accent. It looked great! Now I have ordered my first and middle initials to use it as a monogram accent. You could easily paint the letters and use them anywhere! Did not hang mine so did not experience what others said was a problem with uneven holes in back. January 10, 2013
Rated 5 out of 5 by Absolutely love these; my favorite new purchase I had been looking for something to hang in my new dining room for the holidays. I could not find a piece of art that was festive so I purchased the large typesetter letters NOEL in the black & I absolutely love them!! The black have a bit of a vintage yet modern look to them & EVERYBODY compliments them when they see them. They are dramatic & timeless. I highly recommed using the "Command Damage-Free Hanging Strips" to hang them. They are effective & leave no holes or residue on your walls.I would definitely recommend these letters!!!! January 6, 2013
Rated 5 out of 5 by Great gift choice I recently bought this as a holiday gift for a friend and was pleased when it arrived. It was substanial without being heavy and appeared easy to hang. I purchased black as that would match my friend's decor. She seems to really like it as does her husband and adult children. It fits nicely with her other decorating accessories. I think that the price is very reasonable, too. December 26, 2012
Rated 5 out of 5 by Love it I was looking for an initial to hang on the wall as part of a family picture area. The letter is just the right size. The quality of the item and the delivery time was great. I will be stopping back for other items in the future. December 9, 2012
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Product:WP235-Typesetter Plaque - Large

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