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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 88 reviewers.
Rated 5 out of 5 by Great Letters! They look so great! I love everything from Ballards! November 7, 2012
Rated 5 out of 5 by Love these letters! This is the second letter I have purchased. This time I ordered the white letter so that I could paint it to match my decor. It took the paint very well and looks great! Very pleased. November 7, 2012
Rated 5 out of 5 by Great looking! This is an inexpensive accessory that makes a big statement in my room. It's fun and well-made. Love it! October 9, 2012
Rated 5 out of 5 by I liked this so much I bought a second. I bought this for myself in the bronzed finish, and even though I thought it might be too small, when it arrived it was perfect. My son, who was recently married, also liked it so I bought him one in black. In the picture the black looks very shiny, almost lacquered, but it isn't. When I received it, it was exactly what I wanted and my son loves it (I hope his wife does too)! September 27, 2012
Rated 5 out of 5 by Eye Catching! We purchased the letters to display as the initials for our non-profit organization when we moved into our new location. The letters are directly behind my desk and everyone who enters the office for the first time comments on what a great feature they are. We looked for other less expensive letters of the same size and were surprised to find that Ballard Design's prices were the best value. They were very easy to hang. I would highly recommend them to anyone - business or home. September 26, 2012
Rated 5 out of 5 by The finish is Great! I love these letters. I bought 3. 1 gold and 2 black. One is on my fireplace mantle. The gold one is on a red wall in the great room in a grouping of pictures. Looks Great. The other I will find a place soon. Initails of our last name. July 23, 2012
Rated 4 out of 5 by It's a standout once I got it hanged :) Wish workmanship would have been neater! I touched it up to make myself pleased. After doing that, getting it it! July 18, 2012
Rated 5 out of 5 by Makes a big impart We hung our initials over the bed in the larger size and in different finishes. They look enough different from one another to look like "found" objects and the size makes quite a question who sleeps in this bed! July 15, 2012
Rated 5 out of 5 by Exactly as I expected. This product came exactly as described. I like how lightweight it was. It is great wall decor for a space that can't take anything too busy or big. June 17, 2012
Rated 5 out of 5 by beautiful I bought this letter for a photo collage for a client's home and it looks great. This is the only letter that I found that was large enough to use. May 17, 2012
Rated 3 out of 5 by as pictured but chipped The letter arrived and I was pleased with how light it was and with the color of the paint, but there were 2 places where there was a chip; probably about 1/3" in size. If I hadn't been completing a room for an open house I would have sent it back. April 19, 2012
Rated 5 out of 5 by Love it! Looks awesome on my wall! Product was just as expected/described. April 19, 2012
Rated 5 out of 5 by Love these letter plaques I'm using one of the black letter plaques in a collage of black and white family photos and other collectibles on a wall in our home. The letter definitely adds to the design. April 15, 2012
Rated 5 out of 5 by Nice accent Initials and monograms never seem to go out of style. This plaque is a nice accent to personalize any space. I've chosen the first initial of our last name to dress up a basement staircase that we've transformed into a storage space/mudroom in our Victorian home. April 13, 2012
Rated 5 out of 5 by Always excellent quality i have ordered these letters before and have enjoyed JOY over my mantle over Christmas. i just purchased and exclamation point in white to add to a collection of white or light colored things on a wall and it was just the right touch. everything from Ballard is the best quality. April 7, 2012
Rated 5 out of 5 by LOVE LOVE LOVE IT!!! Exactly what I was looking for. I ordered the bronze which has a little gold and black in it so its multi-color is perfect. March 20, 2012
Rated 5 out of 5 by Love It! Very beautiful piece. I bought this for my wall and ended up putting it on my fireplace mantel because I liked it so much. Now I'm going to order the smaller one for my wall. I purchased the bronze color and I just love it! February 23, 2012
Rated 5 out of 5 by This product is exactly as promised. I ordered the large letter "A" and am very pleased with the item. Since it is paintable, I can use it in any room. February 16, 2012
Rated 5 out of 5 by Looks heavy but it's not! The letters look like they are heavy and substantial, but they're light and easy to hang. I bought the dark bronze finish and I couldn't be happier. Looks like I paid a lot more. Very nice....and I'm picky! February 9, 2012
Rated 5 out of 5 by Great addition I have this "B" on my stairway among a bunch of mixed frames and its a great addition! I love it! January 21, 2012
Rated 5 out of 5 by Great Product! This is the 3rd one I have ordered-they are large and very substancial- a much better product than similiar ones I have seen. They actually look better than pictured in the catalogue! January 11, 2012
Rated 5 out of 5 by The letter works perfectly where I planned for it to go. Great purchase! I loved the letter. I've been wanting one for a long time and was thrilled to find Ballard Design's letter options. The finish matched the on line photograph perfectly. The size was the perfect match for where I planned to hang it. And it wasn't too heavy for the wall or too difficult to hang. December 30, 2011
Rated 5 out of 5 by This product has great vintage texture Typesetter plaque is exactly as shown. Looks very substantial, making it perfect to lean on any piece of furniture. At the same time it is light weight, easy to hang. Very user friendly! December 26, 2011
Rated 5 out of 5 by Love this! I purchased a large "D" in black for our hallway. It looks great, is lightweight, and easy to hang. It makes quite a statement and I would certainly think about purchasing more...maybe for the kids rooms, or even as a gift for those hard to buy people in my life. December 22, 2011
Rated 5 out of 5 by The quality is great and they are very light and easy to hang. This product makes a great statement for any room. Now that you can select from three unique finishes you can choose to use a single letter or make a monogram by mixing up the finishes of your letters. I love them! Everyone likes to see their own initials - makes for a wonderful wedding or shower gift. November 2, 2011
Rated 5 out of 5 by Bold Design Statement I ordered these Typesetter plaques in black-- in our monogram (2 small letters and 1 large in the middle) for an awkward space above a large flat screen tv that needed something besides a picture. They look so great! We have gotten several compliments at how unique it looks. Just what the space needed. Would look great over a bed too. Highly reccomend! October 31, 2011
Rated 5 out of 5 by Fun finishing touches Perfect! Love the size and color. A bit tricky to hang, but looks great!!! September 27, 2011
Rated 5 out of 5 by Super quality and great detail in the product The wood letter monogram is beautiful because of how it's cut. The edges are well defined. The paint is great quality too. I was a bit concerned that if I bumped it or dropped it before I could get it hung properly that it would break off, just because of the shape of the letter. So use caution when hanging. It has two holes in the back for hanging and once on the wall, it's nice and sturdy and doesn't move. September 15, 2011
Rated 5 out of 5 by Looks Great Got the large 'W' and it looks great. Definitely recommend this item. August 10, 2011
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Product:WP235-Typesetter Plaque - Large

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