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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Wall Decor
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Large Typesetter Plaque 4.7 5 63 63
Perfect size... Love my Typesetter Plaque, I got the larger one and it makes a great statement on the wall. Light and easy to hang! Used it in a baby room....Love it! April 28, 2011
Love the letters, hard to hang These letters look great in my daughter's room. I purchased XOXO and her initials and they look very high quality and was very impressed when I pulled them out of the box. However, my husband who is very handy had a heck of a a time installing them. Each letter has a different place on the back where you hang them so the math to figure each nail placement is very challenging. He wound up having to make a template that he then hung on the wall to use as a blue print. That's a lot of work to hang a couple letters. Had it not been for this, I would have given them 5 stars. One other note, there are stickers on the back of each letter that say "January 2003". Are they really almost 10 years old? Interesting. April 11, 2011
Great addition I have this "B" on my stairway among a bunch of mixed frames and its a great addition! I love it! January 21, 2012
Super quality and great detail in the product The wood letter monogram is beautiful because of how it's cut. The edges are well defined. The paint is great quality too. I was a bit concerned that if I bumped it or dropped it before I could get it hung properly that it would break off, just because of the shape of the letter. So use caution when hanging. It has two holes in the back for hanging and once on the wall, it's nice and sturdy and doesn't move. September 15, 2011
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