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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Typesetter Plaque - Large 4.7 5 77 77
Perfect! The ampersand typesetter plaque says it all for me. It is an attention getter from the moment someone comes into the room where the plaque resides on top of my mantle. I am always pleased with the Customer Service I receive and the quick delivery. This is a well-run company! April 28, 2011
Beautiful I recently received the large, black, fleur de lis typesetter plaque. It is lovely and looks beautiful on the wall. Good quality and quick shipping. Thank you! June 13, 2011
Looks Great Got the large 'W' and it looks great. Definitely recommend this item. August 10, 2011
This product is perfect for my grandson's wall. I'm always looking for ways to boost children's self esteem, and this giant letter of their name adds a great, personal touch to their bedroom. May 5, 2011
Received just what I imagined This product is just what I imagined it would be...good quality, sturdy, and easy to hang. Thanks BD! June 5, 2011
Love this! I've had this on my living room wall for more than a year and I still love it. It's simple, but a little elegant. The gold finish is really nice, and you can't go wrong with a fleur de lis. March 12, 2011
I love it. It is everything I expected. It came quickly and it looks great in my room. June 5, 2011
Typesetter Letters in Gold A love my large gold letters! They are very light and were easy to hang. They make a large statement in my dining room. April 11, 2011
LOVE MY LETTERS! THEY ARE EXACTLY WHAT I WAS LOOKING FOR! I BOUGHT THE LARGE ONES AND THEY LOOK GREAT HANGING ABOVE OUR HEAD BOARD! March 19, 2011
Perfecft size Ordered a letter to create a family photo wall. Can't wait to finish the project! April 16, 2011
Very pretty!! We are enjoying the typesetter plaques. They are unique-I like the typeface used, and the finish is beautiful. March 16, 2011
Excellent, easy to mount on screen door. Looked even better than I expected...arrived very quickly! March 16, 2011
Great size and sturdy They were exactly like the picture and were perfect. March 16, 2011
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