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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Typesetter Plaque - Large 4.7 5 77 77
Super quality and great detail in the product The wood letter monogram is beautiful because of how it's cut. The edges are well defined. The paint is great quality too. I was a bit concerned that if I bumped it or dropped it before I could get it hung properly that it would break off, just because of the shape of the letter. So use caution when hanging. It has two holes in the back for hanging and once on the wall, it's nice and sturdy and doesn't move. September 15, 2011
Love the letters, hard to hang These letters look great in my daughter's room. I purchased XOXO and her initials and they look very high quality and was very impressed when I pulled them out of the box. However, my husband who is very handy had a heck of a a time installing them. Each letter has a different place on the back where you hang them so the math to figure each nail placement is very challenging. He wound up having to make a template that he then hung on the wall to use as a blue print. That's a lot of work to hang a couple letters. Had it not been for this, I would have given them 5 stars. One other note, there are stickers on the back of each letter that say "January 2003". Are they really almost 10 years old? Interesting. April 11, 2011
Love It! I have been looking for just the right size letter to put on my photo wall. I was so excited when I saw these. I ordered the large size. It looks great and was a good price. I am very happy with it! March 23, 2014
Bold Design Statement I ordered these Typesetter plaques in black-- in our monogram (2 small letters and 1 large in the middle) for an awkward space above a large flat screen tv that needed something besides a picture. They look so great! We have gotten several compliments at how unique it looks. Just what the space needed. Would look great over a bed too. Highly reccomend! October 31, 2011
"rubbed white" version I bought mine in the "rubbed white" version...please note that when they say white, they mean white-white. Not any kind of antiqued or off-white - it's super bright white - distressed, but still super-bright. I didn't really realize this when I bought them, I'm happy with them, but since they were such a bright white they didn't work in the original area that I had planned for them. I worked it out though and am very pleased with them now. March 27, 2011
Letter D Nice letter, nothing special, thought it would be made of a heavier material. I do like it, the size is exactly what I wanted and color!! February 6, 2014
Love, love! I've been searching for quite some time for the perfect initial font, size, etc. My sister-in-law told me about Ballard. Just wonderful! January 16, 2014
nice but not as nice as what Ballards use to carry I had ordered years ago LaDeDa letters and since I had the e and a I ordered a T to match. A gentleman called and I explained to him that I ordered the wrong size and he said he would catch the order. But wasn't able to... so needless to say they didn't match the previous ones of a different material. I had to pay for 3 shipping costs. not happy about that. I don't even know if they match still as 2 letters are at one of my homes and the other is here waiting for late spring to see if they even match.? Not happy :( November 27, 2013
Absolutely love these; my favorite new purchase I had been looking for something to hang in my new dining room for the holidays. I could not find a piece of art that was festive so I purchased the large typesetter letters NOEL in the black & I absolutely love them!! The black have a bit of a vintage yet modern look to them & EVERYBODY compliments them when they see them. They are dramatic & timeless. I highly recommed using the "Command Damage-Free Hanging Strips" to hang them. They are effective & leave no holes or residue on your walls.I would definitely recommend these letters!!!! January 6, 2013
Perfect! The quality of this typesetter letter is so much higher than many others that I've been looking at recently. The finish, size and relief was exactly what I wanted. It's light weight secures easily on a wall as well. Great find! October 9, 2013
Perfect for my gallery wall! I purchased the large V. It as super light weight and perfect to hang on my gallery wall. It's good construction and would fit any decor really well! September 12, 2013
This product is exactly as promised. I ordered the large letter "A" and am very pleased with the item. Since it is paintable, I can use it in any room. February 16, 2012
Beautiful monogram I love the typesetter style. The letters have a nice weight to them, but they are of course light enough to hang without a stud. I purchased the black finish, which looks sort of streaky/painted on, like an old treasure. July 28, 2011
Not crazy about the color Quality is fine, but the finish is very brassy. I was hoping for deeper, richer gold. Not worth the expense to return it, so maybe I'll try spray painting it a different color. July 27, 2011
Poor quality I need to return the letter "T" The black finish looks like someone tried to touch up the paint. It is not the same quality as the other two letters. Disappointed and frustrated that I have to hassle with the return. Still have to package it back up and make an extra trip on day off to ship back. July 18, 2013
Unique and quality product. These letter plaques have a high quality appearance and uniformity in size. Even better, they are lightweight, which makes hanging them easier. I spelled the word: CAFE in my kitchen, and it looks great. These are the largest and nicest looking letter plaques I have found. April 10, 2011
Watch out for the gold! The letters are nice but the gold is really bright and shiny....not at all antiqued as pictured. June 24, 2011
Very nice This look fantastic above my windows...I really like these letters... June 12, 2013
Beautiful product, very large Beautiful detail and quality, but the larger size is very large on the wall. I would be worth measuring width and height on your wall to help visualize. June 7, 2013
Large Typesetter Plaque I love the letter "W". The gold is a brilliant color. June 5, 2013
Love it! The ampersand typesetter plaque is exactly as pictured, and looks wonderful on my wall! May 26, 2013
Sturdy Ordered the letter "L" in white and spray painted the letter navy blue to match the baby's room. Took the paint well and looks great. This is the third letter I have purchased and they are great. May 20, 2013
I like the size Great letter - easy to hang, the gold is a little deeper than pictured, but still shiny and pretty! May 15, 2013
love it. This is great accent piece in my front hallway wall. March 30, 2013
Excellent quality; exactly what I wanted The extra large typesetter plaque I ordered was everything I wanted...larger than usual size, heavy, quality construction, and a beautiful distressed look. It could be used in any room in your house.I would definately recommend this to my family and friends. March 2, 2013
Bold Letter Nice plaque! I got our family initial in large and I plan to put pictures around it. So much nicer than wood letters you can buy at your local craft store. A little pricey for a wooden letter but worth it. February 15, 2013
Very classy looking accessory! I bought the large letter M to put on my mantel during Christmas as a bold but understated accent. It looked great! Now I have ordered my first and middle initials to use it as a monogram accent. You could easily paint the letters and use them anywhere! Did not hang mine so did not experience what others said was a problem with uneven holes in back. January 10, 2013
Great Size and Color! I love the size and color of the large plaque! It is light in weight and was easy to hang! It adds a personal touch to my office! Thanks Ballard! January 29, 2013
Great gift choice I recently bought this as a holiday gift for a friend and was pleased when it arrived. It was substanial without being heavy and appeared easy to hang. I purchased black as that would match my friend's decor. She seems to really like it as does her husband and adult children. It fits nicely with her other decorating accessories. I think that the price is very reasonable, too. December 26, 2012
Great vintage look to it. I received the large black H and am pleased with the size and look of it. It is made of a resin material which is ok. May 19, 2011
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