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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 19 reviewers.
Rated 4 out of 5 by Helped be organize my life I love this secretary. I can file in the big bottom file drawer. I can organize my life..l put my messy papers in there.. Two things would have made it even better-- lighting built into the desk part, and a few drawers in the upper areas. I'm quite happy with it. December 17, 2015
Rated 3 out of 5 by Beautiful but the wood is ridiculously soft Beautiful, but beware: the wood is extremely sensitive to pressure. It scratches/dents very easily. Writing on a single sheet of paper with normal pressure on a pen leaves a clear, permanent, legible impression in the wood of whatever you wrote. Easy enough to avoid once you discover the problem, but wish I had known this before I created a permanent etching on the top of the piece. Unacceptable for the price point. November 15, 2015
Rated 5 out of 5 by This desk is beauiful and functions well The only negative is that the cream color is a bit more yellow than what the image is online and in catalog. November 2, 2015
Rated 4 out of 5 by functional piece I bought the Belgian Oak Large Eastman Secretary which I get a lot of compliments on. It's a nice functional piece of furniture. It is in my bedroom and stores all my office items with the TV on top. I bought this piece because I can close the fold down desk and everything is hidden inside. The divider behind the fold down desk (where the slide out shelf is) has a cut out for cables which is nice. The desk was very hard to pull down (super strong magnets) but is getting easier the more I use it. The one knob, on the outer portion, looks like it was tightened to much and the wood is splintered a little. I did not notice this at first or else I would have has the delivery people take it back. The only thing that sometimes is a hindrance is when you the desk folded down you cannot get into the draw below it. Therefore don't store items you may need while at the desk in there. October 22, 2015
  • 2016-01-13 T09:26:53.638-06:00
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Product:MO386-Eastman Secretary - Large
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