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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Large Eastman Secretary 5 5 4 4
Awesome piece of funiture! Mine arrived yesterday. Couldn't believe how well it was packed and the delivery men unpacked everything, brought in the house and took away all the packing material. The unit itself is better than expected. So well built and love the finish. The drawers slide like butter and there is a ton of room. Love the fact that when it's closed, it doesn't look like a desk at all since it's in a main area of our house. Definitely would buy from this company again! September 5, 2014
Heavy sturdy piece of furniture This secretary has a lot of space. The bottom drawer is a file cabinet, the left and right cabinets have easy adjustable shelving. The fold down printer cabinet has a soft close hinge that slowly lowers the shelf down. I love this piece. June 9, 2014
Very nice desk Recently received my desk and am very pleased with it. Color is true to what I see on my computer - reddish/sable brown. Appears to be well made. Solid and heavy. Strongly advise measuring items you plan to store in the desk to ensure they will fit. The measurement given for the open top compartment is true for the INSIDE of the compartment, but is not reflective of the actual opening. I had to take my computer monitor off its stand in order to see the top 1.5 inches of it although based on the measurements could not have anticipated this. The actual opening is 13" high but inside past the trim it is 16.5 inches. If you have a computer tower you plan to put in one of the side compartments, be sure to allow room in your calculations for the plugs in the back. Took approximately 3.5 weeks from order to delivery. Have found customer service reps to be friendly and helpful. The delivery service was professional and prompt and arrived within promised time frame. Very happy I was able to take advantage of a discount offer and free shipping. February 1, 2014
Have not seen it yete....... The furniture was delivered to our Florida apartment and we will not see it until mid-February. January 27, 2014
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Product:MO386-Large Eastman Secretary