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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Laney Indoor/Outdoor Rug 4.4 5 52 52
Love it! The rug is excellent quality and works perfectly in our room. July 27, 2012
Great material This rug is at the entry of my back door and I love it. It hides the dirt and cleans up easy July 13, 2012
The rug came when we were told it would come and it looks very nice on our patio. The carpet is of good quality and a very pretty design. We are hoping that it will last several years. June 30, 2012
Looks great Product arrived timely and was as expected. It is a welcome change and looks quite good June 4, 2012
Love it! Just as described Really pleased with the red Laney rug. Got it in 5X7. Color accurate. Rolls out great. I hope it cleans up well as it will be in an entry way. May 3, 2012
Nice Rug So far the rug looks great, seems to clean up well and I really like it in my mudroom. May 10, 2012
Love the design Not as heavy as I would like, but otherwise it looks good. Great design May 10, 2012
Would not recommend The rug would not lay flat and was coming apart right out of the packaging. February 20, 2012
Love the material and design! I have enjoyed all of my purchases from Ballard Designs. The delivery was quick and the service was excellent. I look forward to more browsing of the on-line catalogue! November 19, 2011
Laney Indoor/Outdoor Rug I absolutely love the bold graphics in this rug. I'm using it indoors and it is the perfect complement to any space. It is comfortable to walk on although it is not plush like a more expensive rug. It is easy to clean and I couldn't beat the price. I love my Laney Indoor/Outdoor rug! June 27, 2011
Very versatile rug! This rug certainly lived up to my expectations! My livingroom is a high traffic room,with dogs, grandkids and the usual everyday use.The fact that you can hose it off outside is a huge plus! It also makes a statement as well. Love my new rug. Thanks Ballard for a great rug! July 6, 2011
nice for an outdoor rug I bought for my front entry hall. Great rug for catching dirt and muddy shoes because it's an outdoor rug. But it is an outdoor rug, not cushy at all under the feet. Pattern is very modern and eye catching. August 5, 2011
Very nice stylish outdoor rugs I bought 2 of these rugs and absolutely love them! They look exactly like the pictures. They add so much to our outdoor space, and the design is so unique. I may buy another! Very impressed with the quality. July 16, 2011
Love It! I was a bit skeptical about ordering this rug for my livingroom 7'10"X10'X10" in black. Received it in a few days.... I couldn't resist and ordered the smaller size for my kitchen... can wait! Thanks Ballard Designs! 6/30/11 June 30, 2011
Great Indoor and Out ! We bought two smaller rugs for the back deck and one larger for a "lighter" summer look in the family room. All work out great. Rug in the family room is great for pets. July 17, 2011
Perfect rug Color, size perfect for my needs. Holding up very well to recent heavy rains and sweeps clean easily. August 12, 2011
Was just what I was looking for. I am very happy with the quality, design and color. Fits perfectly into my room. Thinking about ordering another one for a different space. June 15, 2011
Love this indoor/outdoor rug I looked for a long time before settling on this rug for our outdoor screened porch. For the price, you can't beat the quality and the design. May 22, 2011
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