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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Laney Indoor/Outdoor Rug 4.4 5 52 52
What a gorgeous rug! I really shopped around for the perfect size/color outdoor rug for my outdoor lanai. Since I live in Florida, the sun can be really brutal, so I wanted to make sure that the investment I made would last me for a few years. The rug is absolutely beautiful and has changed the whole appearance of my lanai. I can't recommend it enough!! August 15, 2011
Smart purchase! I purchased this rug for my living room. While all the reviews I had read were nothing but positive, all those reviewers used the rug outdoors. I was pleasantly surprised when the rug arrived quickly, I then put it down in the living room with a rug pad under it. It's just perfect! It's not too "nubby" or rough under the feet (but no, it's not cushy either). There have been 2 animal related clean ups performed and no stains remain. And it fits perfectly with my casual yet classic living room. December 7, 2011
A Great Indoor/Outdoor Rug I love this rug! I put it in front of our back door. We needed something to catch water/dirt from our kids and dog and to protect the wood floor. I ordered the red laney rug and it is definitely more of a rust color (in my opinion). I originally purchased this rug for a basement hallway, but because the color was a rusty red, I moved it to our family room because it went so well with the larger rug in the room. I think the pattern is fantastic and would recommend this rug to anyone. These rugs do slide a bit, so keep that mind. However, they seem to be made very well and flattened out in just a few days time. I have the adelade rug in my kitchen and just ordered a larger size to go under our kiddos table to catch spills/food. Very happy with Ballard's indoor/outdoor rugs! January 4, 2012
Perfect for us We ordered many sizes and they all work perfectly in our home. We had a bit of a problem getting them flat, but if you fold them in the opposite direction, it really helps. They clean very easily. They are really nice looking and we are using them in the hall, entryways and in front of sinks and the range. It dressed up our modern concrete floors. June 29, 2013
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