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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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La Reine Wall Planter 4.8 5 45 45
Fantastic Planter Love, Love this planter! Very heavy, so did not use on house siding like I had wanted. Also, spray painted it to a bronze color instead of the rustic appearence it had. This will go with me when we move! Excellent construction. August 25, 2011
Beautiful outdoor accent This planter really made the space by my front door more inviting June 27, 2011
The "La Reine planter" brings new life and beauty to my balcony- The "La Reine planter" brings new life and beauty to my balcony. The quality of the materials is excellent and I expect this planter to last a lifetime. June 25, 2011
This product is beautiful. It is exactly what I had hoped for. I would highly recommend this product. It is heavy and well made. The metal container does not have holes for drainage. My husband drilled holes and the plants drain well. The shipping was quick, and the product was packaged well. I am very happy with my purchase. June 23, 2011
Beautiful! This planter goes beautifully with our backyard. It's made very well (in Mexico, not China) and easy to install. We get a lot of compliments on it. We had been looking to fill a specific space on the wall of our patio for quite a long time, and this planter was the obvious choice. Thanks, Ballard. It's perfect! Love, love, love it. June 8, 2011
BEAUTIFUL IRON PLANTER!!!! WOW!!! This planter is much more beautiful in person and it's really heavy. Not made in China, but rather in Mexico where I would have expected it to be made, as they are known for their skilled iron artisans. It looks beautiful in my back patio. It has two holes for hanging but I just hung it from one of the middle scrolls by resting it on a nail I already had on my brick wall and it's fine like that. The metal box that you can remove for planting your flowers in does not have a hole in it so the water can't drain, but you can easily drill a couple holes in the bottom and it's not an issue anymore. Really, I am so pleased with my purchase. I have never had a bad experience with shopping from Ballard's in the 7 years I have been buying from them. April 20, 2011
How beautiful !! Ballard did it again. The item I ordered was sent promptly, packaged very well and was even more beautiful than the picture. I hung it on a wall adjacent to my front door and it is perfect. I have it planted with live plants (after my husband drilled holes in the planter box.) The La Reine planter is so heavy you can hardly lift it and is very well made. Everyone loves it. Thank you Ballard for all the great treasures. April 8, 2011
Charming! I love this planter! I've received compliments from neighbors just walking by the house. Another Ballard Designs winner..... April 2, 2011
Perfect for the space! I recently moved into a house that had an arched niche in the wall and I was stumped on what kind of artwork to hang in it. I decided to order this planter instead and had a florist do an arrangement of ivy, artichokes, and hydrangeas. It is absolutely beautiful and a real attention getter. March 31, 2011
This product was very nice I sprayed it with rust resistant paint and removed the planter because it didn't have holes to let the water drain. I get many nice compliments on it. March 16, 2011
La Reine Planter I love my La Reine Planter! It is very solid and even with the delicate scrollwork should last a very long time. Everyone who sees it comments on how pretty it is. The planter has a nice size removable metal planter that holds enough dirt and plants so that I do not have to water it constantly. I have looked at this planter in Ballard's catalogue for a very long time and now I wonder why I waited so long to purchase it. Fantastic product for a reasonable price! March 16, 2011
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Product:WS420-La Reine Wall Planter
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