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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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La Reine Planter 4.8 5 45 45
An elegant addition to our brick wall! We bought this to hang on a brick wall between two windows that look out on our patio. It's a substantial piece, well-made, and adds some interest to what was just an ordinary space. We did drill some holes in the planter for drainage. FYI, the color is a bit different than the catalogue photo----there is a hint of red coming thru. Still, it's an unusual piece that is sure to get some attention. September 1, 2013
Beautiful and substantial This is a nice, sturdy planter that looks great in my front patio entryway. Do drill some holes in the metal liner if you are planting real plants in it, and it can drip on the ground. Had been wanting for a while, glad I finally got it! August 28, 2013
Beautiful! I'm planning to hang it on a brick wall in my pool area. It's perfect! August 21, 2013
ELEGANT! We hung the planter in our entrance way and it looks beautiful! My husband spray painted it a darker bronze to match our other metal decor and we absolutly love it! I filled it with geraniums, ivy and wisteria and it just makes it look all the more impressive! Well made and worth every penny! August 19, 2013
well worth the money! I LOVE THIS PLANTER. ITS BEAUTIFUL. It looks wonderful in my new garden room. August 18, 2013
Love It ! I ordered this wall planter to use on a wall near my front porch. When it arrived, I thought it was too beautiful to use outdoors but I filled it with small ivy plants and flowers, hung it and it looks great by my entry! As recommended in other posts, I drilled drainage holes in the bottom of the planter container box. The small six-inch nursery pots that the plants came in fit perfectly into the planter container box - eliminating the need to plant directly into the box - this will make it easy to remove/change the plants in the future. I am very satisfied with it and would highly recommend it - it arrived in perfect condition and the quality and appearance are great - I've had many compliments on it. August 8, 2013
Needed paint OK . . . it is beautiful ONLY because I painted it black before I hung it. It was advertised as "rust color" which I thought would be pretty BUT it was a burnt ORANGE color and not rust ~ not attractive at all. I have black accents here and there in my yard so I decided to paint this black and it is GORGEOUS now. I love it. I still give it a 5 star rating because it added a perfect touch to my porch and I got it on sale which was terrific of you BD!!! August 4, 2013
Beautiful and well made This planter looks lovely on my outside patio. It is heavy but we secured it to the siding of the house just fine with heavy outdoor screws. It is well made and well worth the money. Very pleased. August 4, 2013
Very pretty! Very attractive piece; looks just like the picture. It would have been helpful if hardware for hanging would have been included. I would recommend to a friend. August 3, 2013
Beautiful I purchased two of these planters and put a metal medallion in the middle of them. I filled them with flowers and hanging vines. They are just beautiful. Great construction and design. I have received a ton of compliments on them. They have made a blank wall look wonderful. We are very happy with this purchase. July 17, 2013
Absolutely Beautiful! This planter is just beautiful. It is well made. I have received a lot of compliments on this planter. I am really enjoying this planter. Would highly recommend. July 15, 2013
Fabulous Piece It took several weeks to get this, but it was definitely worth the wait. The metal work is very handsome and well constructed. I mounted to a brick wall with anchors and it looks stunning. Be prepared; it is rather heavy. June 25, 2013
Gorgeous- makes an impression I love this so much. I now have 2: one inside the house and outside by the front door. Love it and I get so many compliments. Thank you. June 5, 2013
beautiful! love, love, love it. many compliments, just perfect! May 29, 2013
A solid and stylish addition to our exterior This planter is well constructed, artfully made and a great addition to our exterior designs. It looks like a waterfall of iron and will spring to life when we are able to add flowers and vines. May 8, 2013
Beautiful This is a beautiful, well crafted piece. We drilled holes in the bottom of the flower box for drainage. I am very happy with it and thought the price was amazing for the quality. April 28, 2013
Love it, can't wait to put it up. Bought this to put on my back patio but now may put it on my front porch. Have seen this at other stores costing a lot more. Great product. January 20, 2013
La Reine Planter Love it! Has the look of something that has been in the the family for generations. Filled with plants it adds a splash of color needed for the space. November 15, 2012
Handsome outdoor planter I really like the looks of the La Reine planter and would recommend it with two exceptions. First, it is very, very heavy and when soil and plants are added, it will need major support. Secondly, there are no drainage holes in the planter box which will be problematic. I will need holes to be drilled before using the planter. August 22, 2012
I love it. Been wanting this planter for years. Kept circling it in the catalog for Mother's Day, Christmas ..... got nothing. Husband kept telling me it wouldn't look good there. Finally ordered it for myself. Husband told me the other day --- "I like your planter -- it looks really good there!" August 22, 2012
So pretty! The La Reine planter is even prettier in person than in the catalog. It is very well made and super heavy. We had to drill into our stucco to hang this, and it is not going anywhere, even if a tornado were to hit! The removable planter made it easy to figure out what plants to use--I simply took it with me to the garden shop. They recommended drilling some drainage holes, then putting in a layer of stone for drainage before adding dirt. It's only been up a few days and we've received lots of compliments! We hung it on our front porch, in front of one of the side windows next to our door so that we can enjoy it inside and out. Love, love, love it!!!! August 19, 2012
beautiful but heavy At first I balked at the price of this wall planter, but once I opened the package I could see why. This is not a flimsy, thin piece of metal. It is well constructed and very HEAVY. Quality and craftsmanship is excellent. Looks great on my wall outside my patio. The removable planter tray is convenient for planting but there are NO DRAIN HOLES. My impatiens aren't doing so well without proper drainage. My husband thinks he can drill holes but hasn't gotten around to that yet so I can't comment on that. Other than that and the high price, it would be a 5 star. June 20, 2012
Very nice addition to my yard I was thinking about buying this planter for some time and went ahead with the purchase this year. I have it on a brick wall filled with geraniums and various hanging greens - beautiful! It is fairly heavy and I did put some drainage holes in the bottom. It is a high quality item and you won't be disappointed. May 25, 2012
Great planter This is absolutely beautiful. Have it hanging at front door entrance with fresh plants. It is a a great show piece. April 8, 2012
Absolutely perfect This planter is exactly as you see it. It is a perfect addition to our covered entry. Very well made. It was packed for shipping with great care and lots of padding in the box, however there were a few scratches on the planter box. Turned it around and filled it with a plant. Beautiful! April 5, 2012
Lovely! I absolutely LOVE this planter!! I bought it to replace a beloved planter made of latticed bamboo which was, sadly, beginning to deteriorate after many years of use. The La Reine Planter has such graceful scrollwork and is beautifully made. It is a smashing success in my garden and should last a lifetime! April 4, 2012
Good Value My La Reine Planter is all I hoped it would be, and I just love it! Mu son drilled drain holes in the tray because it will be mounted outdoors. It is heavy, very sturdy, and beautifully designed. I would highly recommend it. April 1, 2012
This product is beautiful This item is every bit as described. Be aware, however, it is very heavy and must be hung properly. We are using it in an outdoor courtyard, poolside, so it may be viewed and enjoyed from indoors as well. December 25, 2011
absolutely gorgeous Excellent quality and beautiful detail. Very happy with my purchase. November 16, 2011
Love this Planter! I love this planter....The other day a neighbor commented how "warm and inviting" my porch looked. This planter made such a wonderful addition to the look of entrance! November 10, 2011
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Product:WS420-La Reine Planter