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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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La Reine Planter 4.8 5 45 45
Beautiful and well made This planter looks lovely on my outside patio. It is heavy but we secured it to the siding of the house just fine with heavy outdoor screws. It is well made and well worth the money. Very pleased. August 4, 2013
Beautiful I purchased two of these planters and put a metal medallion in the middle of them. I filled them with flowers and hanging vines. They are just beautiful. Great construction and design. I have received a ton of compliments on them. They have made a blank wall look wonderful. We are very happy with this purchase. July 17, 2013
Absolutely Beautiful! This planter is just beautiful. It is well made. I have received a lot of compliments on this planter. I am really enjoying this planter. Would highly recommend. July 15, 2013
Fabulous Piece It took several weeks to get this, but it was definitely worth the wait. The metal work is very handsome and well constructed. I mounted to a brick wall with anchors and it looks stunning. Be prepared; it is rather heavy. June 25, 2013
beautiful! love, love, love it. many compliments, just perfect! May 29, 2013
A solid and stylish addition to our exterior This planter is well constructed, artfully made and a great addition to our exterior designs. It looks like a waterfall of iron and will spring to life when we are able to add flowers and vines. May 8, 2013
Beautiful This is a beautiful, well crafted piece. We drilled holes in the bottom of the flower box for drainage. I am very happy with it and thought the price was amazing for the quality. April 28, 2013
Love it, can't wait to put it up. Bought this to put on my back patio but now may put it on my front porch. Have seen this at other stores costing a lot more. Great product. January 20, 2013
La Reine Planter Love it! Has the look of something that has been in the the family for generations. Filled with plants it adds a splash of color needed for the space. November 15, 2012
Beautiful! This planter goes beautifully with our backyard. It's made very well (in Mexico, not China) and easy to install. We get a lot of compliments on it. We had been looking to fill a specific space on the wall of our patio for quite a long time, and this planter was the obvious choice. Thanks, Ballard. It's perfect! Love, love, love it. June 8, 2011
Love this Planter! I love this planter....The other day a neighbor commented how "warm and inviting" my porch looked. This planter made such a wonderful addition to the look of entrance! November 10, 2011
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Product:WS420-La Reine Planter