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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Kingston Desk Chair is rated
3.7 out of
Rated 4 out of
Great chair for the priceWe like the chair for the following reasons: The arms are wood and the seat and back are leather. It is attractive and sturdy. It rolls easy on the plush carpet and it tips back. The only thing that would make it better is if the arms sloped down more so it would fit in the opening under the desk top. But that is not a deal killer.
Date published: 2015-11-29
Rated 4 out of
Attractive, solid chairI ordered this desk chair for a client to go with her new white washed desk. The look is consistent with the description. The chair feels solid and well made and it adjusts and swivels smoothly. The feature that allows it to rock back and forth is not really practical because it goes back with a jolt and you feel as if you are going to tip over backwards. We just changed the tilt position lever to disengage the tilt feature and my client is happy with it. She is vertically challenged, ok short, and has the seat at the lowest setting which is perfect for her. I raised the seat and was also comfortable for my 5'10" height. Overall, this chair is a winner!
Date published: 2015-06-26
Rated 4 out of
functionaleasy assembly. Shipping was slow. Had no luck finding similar product locally for comparison
Date published: 2014-01-22
Rated 4 out of
Overall, very nice!Overall, I'm pleased with the chair and decided to keep it. It is a beautiful chair and nice quality. I've looked for a long time to find a desk chair that was a little different.
Here are the reasons I give it 4 instead of 5 stars:
I ordered the white-wash with camel leather, and the camel leather color is much darker than the photo, more brown than creamy tan.
The chair is bigger than I expected and doesn't fit completely under the desk. The seat is so deep I put a pillow behind my back...my husband needs this, too, so it is really deep and doesn't offer the back support of a typical task chair.
Date published: 2011-12-18
Rated 3 out of
Kingston Desk Chair - Buy it for the look, not comfortRecently purchased the Kingston Desk Chair in white for my home office. I was very happy with the overall look of the chair - the color and aging is natural and rich looking - much better in person than it shows online.
As for comfort, the chair is slightly wobbly from left to right and you can definitely feel the board in the center of the seat.
Overall, I like it, but it could be improved for comfort.
Date published: 2013-01-17
Rated 2 out of
Good looking, not good seatingI've re-checked so many times that this was installed properly but the movement is clunky when one tips forward or back. Side to side however is the worst.
My husband rebuilt our last house from the studs and says there's nothing to be done about this chair. We had a cheapo ugly chair before, and I wouldn't have bought this if I'd tried it in a store first.
Date published: 2012-01-19
Rated 2 out of
Not worth the $$$Put chair together and seat was crooked. Had to go out and buy extra washers to get chair to sit level. Not worth the $$$.
Date published: 2016-01-14
Rated 1 out of
This chair is absolutely not worth the money.I've never reviewed a product before but this chair is so bad I felt compelled to warn others. We spent $600 on this piece of furniture approx. 1 year ago. I work from home so wanted something that would be functional, comfortable, and look great. The chair is horrible. The wood on the arms is so soft that every time it touches the desk it dents. The arms already look like they are 20 years old. The chair does not align properly and is completely crooked. We had it looked at by two professional repair companies and both said the chair was misaligned, poorly made and could not be fixed. It tilts improperly and isn't balanced. We are now stuck with an expensive piece of furniture that looks horrible and is extremely uncomfortable. I would not recommend this furniture at all.
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