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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 3.7 out of 5 by 12
Rated 4 out of 5 by PtiCreative Attractive, solid chair
I ordered this desk chair for a client to go with her new white washed desk. The look is consistent with the description. The chair feels solid and well made and it adjusts and swivels smoothly. The feature that allows it to rock back and forth is not really practical because it goes back with a jolt and you feel as if you are going to tip over backwards. We just changed the tilt position lever to disengage the tilt feature and my client is happy with it. She is vertically challenged, ok short, and has the seat at the lowest setting which is perfect for her. I raised the seat and was also comfortable for my 5'10" height. Overall, this chair is a winner!
June 26, 2015
Rated 5 out of 5 by Blessedtoday This is an attractive and comfortable piece.
I love this chair! I bought two for our office at home and it has made a huge difference in the overall appearance and comfort of that room. I especially love leaning back , putting my feet up on our desk and embracing the moments! :)
February 12, 2014
Rated 4 out of 5 by Lateshopper functional
easy assembly. Shipping was slow. Had no luck finding similar product locally for comparison
January 22, 2014
Rated 5 out of 5 by 247shopper Love Love Love this chair
I have this chair in black for my home office. It matches my office and looks so good! In addition to its good looks it is so comfortable! I sit in it for 6-7 hours a day! I recommend this chair and it does not disappoint!!
October 7, 2013
Rated 3 out of 5 by HomeOfficeinCT Kingston Desk Chair - Buy it for the look, not comfort
Recently purchased the Kingston Desk Chair in white for my home office. I was very happy with the overall look of the chair - the color and aging is natural and rich looking - much better in person than it shows online.
As for comfort, the chair is slightly wobbly from left to right and you can definitely feel the board in the center of the seat.
Overall, I like it, but it could be improved for comfort.
January 17, 2013
Rated 2 out of 5 by jannygirl Good looking, not good seating
I've re-checked so many times that this was installed properly but the movement is clunky when one tips forward or back. Side to side however is the worst.
My husband rebuilt our last house from the studs and says there's nothing to be done about this chair. We had a cheapo ugly chair before, and I wouldn't have bought this if I'd tried it in a store first.
January 18, 2012
Rated 4 out of 5 by 10s4me Overall, very nice!
Overall, I'm pleased with the chair and decided to keep it. It is a beautiful chair and nice quality. I've looked for a long time to find a desk chair that was a little different.
Here are the reasons I give it 4 instead of 5 stars:
I ordered the white-wash with camel leather, and the camel leather color is much darker than the photo, more brown than creamy tan.
The chair is bigger than I expected and doesn't fit completely under the desk. The seat is so deep I put a pillow behind my back...my husband needs this, too, so it is really deep and doesn't offer the back support of a typical task chair.
December 18, 2011
Rated 5 out of 5 by MMX2 Very Comfortable Chair
I love the Kingston Desk Chair. I spend a lot of time at my computer and finally have a chair that is comfortable. I am not mechanical at all but found the chair easy to assemble. The white-washed finish with the camel leather is so easy to clean and looks beautiful at my kitchen desk.
December 5, 2011
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