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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 12 reviewers.
Rated 5 out of 5 by Great thickness, great quality. Sheds a bit. We ordered this and the website said it would arrive in 1-2 months, but it arrived in three days! The rug is much thicker than even much more expensive rugs, and the colors are bright and vivid (yes, it's more of a rust orange than a peach orange). You can really feel the quality! It does shed a bit of yarn fiber at the outset, watch out for that, but the quality is high! December 17, 2016
Rated 5 out of 5 by Love this rug! After ordering a different rug from Ballard and finding it defective, I chose this rug as a replacement. I was a bit wary of the bright colors because I usually opt for more subtle colors. When I unrolled the rug, I gasped. It was gorgeous. Even my husband, who rarely comments except to reply,"I like it if you like it", said this one was a winner. He really likes it. We have received many compliments on this rug. It is vibrant and blends well with my floors, wall color, and looks great. Ballard's customer service is amazing and works hard to keep their customers happy. I liked my room sized rug so much, I ordered this rug in a smaller size for my entry. One concern: Ballard should put a huge red sticker on their rugs regarding using a vacuum cleaner with a beater bar. This is in the specs, but if one misses that small type, the results could be bad. I would have liked a huge red sticker on the cover. I just really enjoy all the products I have ordered from Ballard. I wish they would build a store close to Memphis! November 4, 2016
Rated 4 out of 5 by Nice This is a beautiful rug but it does not have the orange tones as shown in ALL the pictures. It is a dark rust. I was disappointed in that, but it is nice quality. November 2, 2016
Rated 5 out of 5 by Stylish and Functional After searching for many months for a traditional-style, I ordered this rug for my family room, which gets a lot of use. It is well-made, had almost no shedding and the texture is very plush and soft on the feet. I chose the pattern because it has visual interest without being too busy. Also, I appreciate that Ballard waited a few weeks before requesting a review, as that gives a chance to experience/use the product and make a more fair assessment. September 14, 2016
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Product:RT263-Kashan Hand Tufted Rug

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