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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 15 reviewers.
Rated 4 out of 5 by Nice rug but the color is "off" on the Red Received my rug yesterday and disappointed in the color of the red - it tends towards orange. Overall the quality is good. June 17, 2015
Rated 5 out of 5 by Great outdoor rug! Love this rug. It is a generous threshold size, and lays flat and stays in place. The design and color are beautiful! January 26, 2015
Rated 5 out of 5 by Perfect entry rug I am very satisfied with this rug because the size and color is exactly as pictured, it is reasonably priced and most importantly it performs as a perfect transition from my porch into my kitchen hall by trapping dirt and wet shoe prints. August 8, 2013
Rated 5 out of 5 by Durable and pretty I ordered the blue rug to use in our den. It gives a lot of texture and color without being overwhelming, and it stands up to lots of big dog traffic. The weave is soft and comfortable to walk on in bare feet. When the rug arrived, I immediately unrolled it and put it out on my driveway in the hot sun with bricks on the most tightly rolled end and let things flatten out. This method solved the problem that I have read about (and had myself) with rug edges refusing to lay flat. My only caution about this rug is that the blue and beige colors are somewhat darker than shown in the picture, which was not a problem in my case. It is not a pastel blue, but more of a medium. July 20, 2013
  • 2015-10-07T07:29:10.448-05:00
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Product:RW149-Juniper Indoor/Outdoor Rug

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