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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 15 reviewers.
Rated 4 out of 5 by Nice rug but the color wasn't as dark as in the picture. Good quality, however, I ordered the Chocolate and the two rugs that I received were much lighter in color than what they look like in the picture online and in the catalog. In the picture it appeared to be more like a dark chocolate hue but it's more like a medium milk chocolate. I'm somewhat disappointed but will keep them because they're good quality, but I won't purchase again. April 15, 2013
Rated 5 out of 5 by Good value So far I'm very happy with this rug. I held the corners down with painter's tape for a few days, but it has laid flat since then. Color is very pretty, perhaps a little more rusty than red, and not white, but more of a tan. Overall, though, an excellent rug for the money. March 16, 2013
Rated 5 out of 5 by Love their indoor/outdoor rugs! If you have children or pets, these rugs are for you! This is a beautiful rug! The only thing is that is has taken such a long time to lay flat since it was rolled so tightly. February 15, 2013
Rated 5 out of 5 by Great product This rug is durable and functional. Very pretty and works well in my laundry room. I have dogs and they cannot snag it! January 5, 2013
Rated 5 out of 5 by A must have outdoor rug Absolutely beautiful rug!! I would highly recommend this product - great quality and well worth the price. October 10, 2012
Rated 5 out of 5 by This rug is everything I expected and more.... The rug is durable and BEAUTIFUL! Makes my whole room look exciting and new. We love it! Great quality... August 24, 2011
Rated 5 out of 5 by LOVE IT! We bought to of these rugs in two different colors and are so happy with them. I love that you can hose them off but that they are really well made and beautiful too. We are using ours inside at the front and back door to help with kid and dog traffic. I highly recommend it! August 13, 2011
Rated 5 out of 5 by Very good quality - love it I have bought a couple other indoor/outdoor rugs but this is the best looking. I put it in a bedroom - the blue version - very pretty. My dogs have ruined many rugs over the years. The seagrass beneath my kitchen table shredded from chair movements. Indoor/outdoor rocks! I plan to get more from Ballard. In future, I also would like to make sure the various choices are safe from a chemical/carcinogins standpoint(especially in light of recent reports) and are environmentally acceptable. Any information that Ballard can provide regarding where products are made, "green" factors, etc. would be helpful. June 12, 2011
Rated 5 out of 5 by Fabulous rug!!!!! I have had this rug in my living room for two months. I bought the largest one, in chocolate. It's gorgeous and high-quality. You can't beat the price. Because it's indoor/outdoor, it's very low pile and almost smooth, which is perfect for two messy kids and their crumbs, spills, etc. The large print also hides the fact that I haven't vacuumed in a week.. which is priceless. The cream flowers are a little darker than the picture. Didn't make me love it any less. I would highly recommend this rug for anywhere in the house. Planning to buy other indoor/outdoor rugs from Ballard for the rest of my rooms. May 9, 2011
Rated 5 out of 5 by Great High Traffic Area Rug What a find. I have this rug in red and the color is gorgeous. It is also perfect for high traffic areas like your family room. It has held up great in a house full of messy teenagers. Spills, dirty shoes and general dirt are no match for this excellent rug. It all cleans up easily. Great for indoors or out and great for busy families and high traffic areas. Excellent Ballard find!!!! April 4, 2011
Rated 5 out of 5 by beautiful this is a beautiful rug, much nicer than expected. It fits perfectly in my back entrance way and is washable! I've had it for almost a year and it still looks great (having weathered snow, sleet, ice and rain). April 1, 2011
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Product:RW149-Juniper Indoor/Outdoor Rug

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