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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Julian Apothecary Floor Lamp 4.5 5 295 295
Recommended with Reservations Nice lamp but has limitations. Lots of glare from a 40w bulb when telescoped to tallest point, so I am using it lower than I originally wanted. I have it by a glass top table and hate the reflection of the underside of the lamp. It should have some sort of clip on diffuser or a built in dimmer. I may try an 'Edison' bulb or a screw in dimmer or a lower watt bulb. The length of the cord is impacted by the height adjustment. The electric cord runs through the tube so the cord has to be pulled up at the upper end (thus limiting the reach of the cord to the outlet). To lower the lamp the cord must be pulled back down the tube at floor level. It's stiff to adjust and I felt it might break from such pulling. Also, I am afraid of over tightening the thumbscrews and stripping the threads. The head of the lamp doesn't move from side to side or swivel to tilt the head away. However the telescoping apparatus 'swings' the head L&R within the tube and the arm moves it up and down. I like the look of the floor lamp and the price was right, but it isn't as versatile as I had hoped. March 22, 2015
Excellent! This was my first order with Ballard Designs. I was quite happy with the quality of this lamp especially for the price. My sister liked it so much she is ordering one as well. Everyone that comes in to my living room comments on this lamp. March 15, 2015
A great buy Purchased this floor lamp during a sale - what a great buy! Even at regular price, it's well worth it. Sturdy base and adjustable height is perfect for end of the couch (reading) - the arm provides direct light exactly where you need it. Bronze has a dark rich look to it. Very satisfied with my purchase. March 14, 2015
Try this lamp After reading all the reviews, I almost didn't order the lamp because of the bad reviews, but decided to take a chance since it was such a good price. I'm glad I did. The only thing I was disappointed in was the finish. I ordered the rubbed bronze finish, but the lamp cover part looks black instead. No biggie for me since I already have black accents. Plus the lamp is not a major player in my decor since its presence is not all that obvious. The light put out by the lamp is plenty bright for reading. You can't beat it for the price and you can always send it back. March 8, 2015
  • 2015-03-29T08:11:43.969-05:00
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Product:LL222-Julian Apothecary Floor Lamp

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