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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Julian Apothecary Floor Lamp 4.5 5 302 302
Apothecary light Great competitive pricing. Nice looking, functional and perfect for the space. February 16, 2013
the best price for the most features! We bought two and LOVE these lamps. We priced around for $69.00 sale price you cannot beat it! The assembly was easy as well. We can position this lamp anywhere we need the light and the antique brass finish is perfect for our house! I definately recommend this lamp. February 15, 2013
This lamp is a great value. It is a very substantial weight and size. More than I expected for the price. It is a nice addition to my new room and can be easily moved around since the cord is long. February 15, 2013
not great The first lamp I received was defective, but Ballard was great about handling the return and shipping out a new lamp. Both the first lamp and the replacement one will not stay adjusted. I have tried tightening down the screws on the lamp piece multiple times, but it returns to its drooping position after about 20 minutes every time. Just disappointing. February 14, 2013
so good, I bought 3! I ordered one for our living room and liked it so much, that I ordered two more. great price, great look and I love the flexibility of the heights. great lamp! February 8, 2013
Great for directed, not ambient, light Bought a pair. Unbeatable price. Nice, heavy quality. Includes the bulb -- convenient. Easy to assemble. Well packed. I love the look. My only problem with them is really my own fault. I was looking to fill a dark corner of my room with some ambient light. These are not the right lamps for that purpose. They are, as described, reading lamps. The hard shade directs light down only. They cast a stark contrast between light and shadow in the dark corner where they sit, which actually makes the corner appear even darker now. That said, I'm not returning them. I'll find something else with a soft shade that filters light up and down for my dark corner, and I'll find another spot in my house for these. They're beautiful. February 6, 2013
great adjustability The lamp is very versatile with easily changing positions. The base is well weighted so there's no chance of tipping. The finish could be better - my shade had grit embedded in the clear coating which is annoying, but not a big enough deal for me to go through the hassle of replacement with where I'm using the lamp. January 30, 2013
Great Lamp! This lamp is perfect! I have it over my desk which is also my scrapbooking area and it provides ample lighting with the adjustability and is so stylish. I purchased the gold tone/brass color. So beautiful in form and function. I was able to get it on sale which made it even better. Thanks again, Ballard! January 16, 2013
not as practical as I'd thought I had admired these lamps for a long time. When I finally ordered one, I liked the look, the heavy weighted base, and what SEEMED like several options to position the arm. However, there are only 2 positions possible, the metal shade does not stay where I place it but slips down so that the light shines on the floor, and I wish the main vertical post were taller. The whole thing LOOKS like it would work, but it really doesn't. January 12, 2013
Nice accent lamp. Nice accent lamp. Great addition to my living room. January 10, 2013
Good lamp This lamp is attractive, easy to assemble and fits in tight spaces. It would have been perfect if the shade was adjustable but it is not. January 4, 2013
Beautiful! I love this lamp! I have one myself and I gave one to my mom and dad for Christmas. The style is sleak and fashionable and goes with any style decor whether modern or contemporary. I am actually thinking of getting another one for the opposite side of my sofa. January 3, 2013
Lamp I like the look and design of the lamp. It works great with one person reading but when put between two chairs the other person might have light glaring in his eyes. January 1, 2013
This product is better than I expected. This floor lamp was easy to assemble. Love that the stem is telescoping and can adjust to the height I need. The finish looks rich without spending a fortune! Gives great light for a reading lamp. December 31, 2012
Put in an extra turn and it would be an awesome product. I have read many reviews on this product and all holds true. You can set it to the perfect height, but to improve sales and functionally I would recommend the following: * Update the head on the lamp by making it possible to rotate in all directions. In comparison it's like nodding your head up and down, then turning your body for another view when all you have to do is turn your head. An angle makes all the difference in the world. December 27, 2012
Great Sleek, simple, reasonably priced, and well made. I would recommend this product. December 14, 2012
Great lamp for the price I got this lamp just a few weeks back. Its easy to assemble and all parts work just fine. Best part...great price! December 11, 2012
Great lamp Looks great in my room by my wing chair. Great for reading. Simple assembly. Exactly as described. November 25, 2012
NICE BUT NOT PERFECT !!! After spending some time putting this together, we realized the part that houses the bulb is catty whompus & can't be fixed or adjusted! Wished we had noticed this sooner because we would have returned it !! November 8, 2012
Great lamps! We are VERY happy with our lamps. Also, the buying experience was great. November 7, 2012
Beautiful in my living room The lamp size and finish are just what I had hoped for. I only wish I could turn the light "shade" sideways to shine on the wall. Otherwise pleased with quality and style. November 1, 2012
Arrived scratched, proportions weak After I assembled the lamp, I noticed it came with a big, deep scratch on the top. By that point, I didn't want to take the whole thing apart and repackage it, so I just decided to live with it, but it was disappointing. Design-wise, the bronze finish was much blacker than I anticipated. And I was also disappointed with the proportions--I think the stem is too tall for a lamp of this type. It looms over the chair it sits alongside--I definitely wish the stem were shorter. October 26, 2012
Not so great design Lamp is very good looking, however, to raise the lamp telescopically, you must feed the power cord from the base of the lamp. To lower, you must lift the lamp off of the ground and while lowering pull the power cord out of the base to allow for room. October 17, 2012
Great size for the amount of light produced. I am thoroughly enjoying my lamps. They fit perfectly and give off quite a bit of light. September 13, 2012
great product! very good quality, very much as represented in catalogue, quite stylish, and lights area well. September 7, 2012
Just the Right Size! Another great purchase from Ballard! This lamp is just the right size behind my leather sectional and cast the perfect amount of light. I ordered the bronze and my couch is an espresso color and they look fabulous together. September 7, 2012
Great quality, great price. Oh and the color is great too. Need I say more? Oh you could pay double somewhere else but then you would only get one :) September 3, 2012
Apothecary floor lamp-- a bad buy! This is a poorly constructed and heavy lamp which was both cumbersome to assemble and unwieldy to operate. It does not telescope easily, but is stiff and sticks awkwardly, resisting any adjustment. Sways on it's base precariously. A big disappointment! August 8, 2012
This is a great lamp and I am very pleased with it. This lamp is heavy and not likely to tip over. Great finish. In order to ensure the light is not on someone's eyes, we had to lower the arm a lot. But still it looks very good. August 7, 2012
heavy, sturdy, and very attractive I purchased this lamp for my home office, as additional light over my desk. It is just what I was hoping for. Very attractive lamp, and nice bronze finish. And... it came with a halogen bulb, too! Would definitely recommend this lamp. July 28, 2012
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