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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 9 reviewers.
Rated 5 out of 5 by Exceeded expectations...could not be more perfect for the room. Absolutely beautiful rug. We were looking for a rug for our dining room in our new home. The color scheme throughout our new home has teals, blues, bLucy's, creams...with dark wood hardwood floors. The rug matches perfectly. The pile of the rug is soft and thick. We got a matching rug for the front door entrance as well, they are very striking. We could not be happier. It was shipped within a week, and in perfect condition. I reupholstered the dining chairs to match. Now I plan to hang drapes. January 24, 2013
Rated 5 out of 5 by Gorgeous affordable area rugs! I had remodeled our master bedroom and purchased new bedding in the process. I was in search of matching area rugs in choclate and seafoam blue colors to match the new bedding. These rugs look like they were made for my bedding. They are made of very high quality materials and couldn't be more gorgeous. I am extremely satisfied with my purchases. I only wish these rugs came in more sizes! August 19, 2012
Rated 5 out of 5 by The rug is great I love my new rug. I was looking for an eight foot round or square rug for my diningroom. They are very hard to find, but Ballard Designs had the round one. The ability to order swatches made my uneasiness about ordering a rug from a catalog disappear. The swatch was great in matching color. I am so happy with my purchase. June 2, 2012
Rated 5 out of 5 by Thrilled with the Josie rug! Like some of the others, I felt unsure of the color on catalog and internet pages so I ordered the samples. This rug deepens the richness of my bedroom and gave it more of a transitional feel vs traditional. I am thrilled with this purchase and Ballard customer service. February 10, 2012
Rated 5 out of 5 by High Quality This rug is beautiful and striking given its round shape and presence in a room. I'm glad I purchased various samples in advance to see the color differences across the rugs. It is very true to form vs. the catalog but provides a greater scope of the color. Overall quality is excellent and extremely comfortable to walk on. Always high quality with Ballards. Very pleased and would certainly recommend. January 4, 2012
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Product:RR719-Josie Rug

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