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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 5 out of 5 by 8
Rated 5 out of 5 by RedBoots Heirloom Quality
Today my basil-colored armoire was delivered after a seven month wait. I am extremely pleased with everything about this substantial piece of furniture. The color is wonderful and will be perfect in my plant room. The best thing about an armoire is its versatility. Can be used for hanging clothes, for an entertainment center, for any sort of commodious storage. Huge, it has a total of four adjustable shelves and many holes for the shelf supports to allow for all your personal choices of configurations. If you are anticipating a purchase of this item be aware that it is very heavy and moving it around frequently will be nearly impossible. I had the delivery persons set mine up without the removable legs so that I could slide it on carpet if needed. If the legs are installed, caution is in order so as not to break them off when moving it around. The piece would have to be lifted up, not slid. I may build a plinth to put under the legless armoire to give it a bit of additional height. All the hardware is top quality. Be sure to measure carefully so that your space is adequate because this is a really LARGE item. Also calculate how the delivery persons will be able to move the armoire into your room of choice. I removed a door to facilitate entry, and there were only five stairs going down, not up. Highly recommend, and I would purchase again without reservations. Just lovely and high-end quality. Everything I have come to expect from Ballard Designs.....
May 9, 2014
Rated 5 out of 5 by BetterThanTV Beautiful!
This armoire is lovely and is a quality piece of furniture. It does not feel cheap. The price seems appropriate. When the folding doors are shut the seam is entirely invisible which I find adds to the beauty of the facade. My only disappointment is that the hinge hardware inside the cabinet was painted over. If we ever want to refinish it, take the doors off, disassemble it for moving, etc. The fact that the hinge hardware is painted over will make it more difficult. Even so, I have no plans to do these things, but I just thought I'd mention that as it may be an important detail to some. As expected, the cabinet knobs were not painted. The armoire was a little wobbly… which admittedly could be due to our old uneven hardwood floors. Whatever the cause, a simple extra floor protector tab on the back leg did the trick. It's as stable and beautiful as I hoped it to be in our living room. Now our TV isn't the center of the room. When the TV is off, we have a lovely peace of furniture to look at instead. I love this.
February 6, 2014
Rated 5 out of 5 by Pippasmom Beautiful!!!
I bought this for my living room to hold a large screen TV. I chose the distressed blue. It is gorgeous!!! Looks solidly built. Ballard has great customer service. I bought a few other items at the same time and am very happy with everything I purchased.
December 15, 2013
Rated 5 out of 5 by OnThe11thFloor Worth the wait.
I love, love, love my new armoire! We painted our living room Benjamin Moore's Paladian Blue, and I was looking for something for the TV & audio equipment that would blend into the background color. Voila!
My husband thought I was crazy to order something that took many months to deliver. But it arrived and we are both delighted.
November 12, 2013
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