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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Jill Mirror 4.7 5 38 38
It depends..... This mirror is absolutely gorgeous and looks fabulous on the wall....AFTER you go through the painstaking effort of getting it up there. I painted my entire family room myself before trying to add this mirror to complete the new look. I had the help of my father who is very handy with hanging heavy things, support hardware, etc. What happened? The walls were completely ruined and had to be repatched and painted. The accompanying hardware is useless. Despite reading the reviews that warned not to use the two screws and expanding metal wall plugs, we thought it looked appropriate, but the plugs pop out of the drywall and create holes. I happen to have experience working for a photographer and wound up wiring the back of the mirror and hanging that from 4 drywall hooks that each support 100 pounds....just to be REALLY safe as this mirror is HEAVY. This mirror is worth the money; however, I spent countless extra hours respackling, repainting, trips to the hardware store, and an extra 20 dollars for hardware and wire that should have been included with the mirror for the total cost you are spending. I am a little disappointed that Ballard is not improving this problem, judging from what others have already written. ?? July 6, 2012
Great mirror..........! We are very pleased with this purchase, this mirror has added ' je ne sais quoi ' to our living room, the effect is absolutely stunning. It is a large piece, so be sure to check the dimensions and the weight before ordering. Yes, it was a challenge to hang this mirror, but our contracter followed the advise of some of the earlier reviewers and used a garage door cable to hang it, and he secured the wire with two wire clamps,[ one on each end of the cable, for safety] purchased from a big box store. We had ordered the recommended sheet rock hooks from Ballard, but decided not to use them, because we were concerned how they might hold up over time. January 25, 2014
love this mirror I live in a townhouse and needed something to open up the livingroom. The Jill mirror did just that, it gives the appearance of a side window, even my son, who notices nothing made the same comment. This is a high quality mirror. After reading prior reviews I also purchased the power hooks from Ballard Designs and they made the hanging process easy. Thank you, I will enjoy this product for many years. September 13, 2012
Still sitting in the living room waiting for hooks I didn't even see the hooks that they sold separately til I received the mirror (which is gorgeous by the way) and read reviews. I did a fast shipment so hopefully they will come quickly. I didn't dare use the hardware included after reading about how they don't hold up with drywall. On the back of the mirror, it specifically says NOT to use wire. We were going to do it anyway, but thought we better not since it says that and shows a picture of exactly what we were going to do - with NOT in front of it. I guess the jury is out as to whether we will get it up properly, but all of the reviews for the super hooks show that it will work. Fingers crossed. February 15, 2013
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