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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Jill Mirror 4.8 5 46 46
Beautiful addition to my room! Fits perfectly in the wall niche. It was very easy to hang with the power hooks. Two small holes and two strong men to place it. December 22, 2013
it's beautiful and HEAVY! This mirror hangs over the piano in our small dining room and fills the entire wall. It is very heavy but as well made as I expect a product from Ballard to be. It is the final piece to complete a dining room that we have been working on for three years and is the star of the room! March 22, 2012
Highly recommended with one major caveat. We love the mirror. It is now hanging as planned, but the hanging of it was very difficult. The screws sent with it simply did not work and we ended up taking out a section of drywall and putting in reinforcing sections of 2 x 4 to hang it on. It is a very heavy mirror and relying on drywall screws to hang it seems very iffy. It would be helpful if there were additional spots on the mirror to hang it on so you could hang it on studs. October 23, 2013
Excellent Product! Always impressed with Ballard!!! The Jill mirror is the perfect addition to my home. I have been eyeing it for a long time and finally purchased it. It looks beautiful on a large wall in my family room and is worth it's weight. It's literally almost 100 pounds so I needed to have it professionally hung, but it finished my room perfectly. Thanks Ballard for living up to the guarantee. October 7, 2012
Absolutely beautiful This mirror is absolutely beautiful! It's everything all the reviews said it was! It's looks great on a two story wall. I read all the reviews before I bought this mirror so I was prepared for the difficult hanging situation. My Husband fashioned a cabinet hanging cleat that fits inside the hanging brackets out of hardwood plywood and provides support across the whole arch. Then the other half of the cleat screws to the wall. They both have a 45 degree cut on the edges so the mirror sits safely inside the ledger. And you can place the mirror anywhere on the wall because the ledger is screwed into the studs providing extra security. My advise would be, don't hesitate to buy this mirror. If you can't hang it cabinet style like we did, buy the heavy duty supports that Ballard sells. June 26, 2013
Solved my Dining Room dilemma After moving to a new home with a smaller dining room, I realized I could not have my table extended without removing my hutch. That left a very bare wall and the room seemed even smaller, as it does not have high ceilings. I ordered the Jill mirror to fill the wall and open up the room. It looks beautiful with its arch and bevels. We followed the advice of others online and did not use the included hardware, but purchased the Power Hooks and hung as directed. Even though they show somewhat, the hooks are decorative. I am very picky, and could have painted them to match the wall color if necessary. Not needed! Love my room! July 7, 2013
Stunning mirror - hard to hang I love this mirror .. And I did take into account all the reviews about hanging it being difficult .. But I had no idea HOW difficult. It has 2 keyhole hooks on the back that are only big enough for a small screw head .. My husband is quite handy and could NOT hang this even with help. We hired a professional for $150 .. It's up and gorgeous but just thought others might find it helpful to have more details than previous reviews. July 18, 2013
Very pretty mirror The Jill mirror is very pretty. It is also VERY HEAVY, should be considered if hanging in dry wall. The wait time was over 4 mos. March 25, 2012
Beautiful statement piece! I bought this mirror to go over a server in my dining room. It fills the space wonderfully and made the room look so much bigger and brighter. Everyone has commented on this mirror and how beautiful it is with the beveled edges on each mirror and graceful curve at the top. It is the best price around for a mirror of this size and detail Wouldn't change a thing about it! May 2, 2013
Good quality, good value This is an attractive and good quality mirror. But is is VERY heavy, needs more support than what they send. The "power hook" they include will not be enough. My husband is an experienced carpenter, so we were able to secure it to the wall with materials we had on hand. But it does take 2 strong capable people to hang this, with extra hangers fastened to studs. We love the mirror and it was worth the money. April 22, 2013
Perfect! It totally completes our livingroom and fits perfectly with our decor and space. It is the centerpiece of my mantel! April 19, 2013
Absolutely stunning Large, very solid and gorgeous! I am very pleased with this beautiful mirror! I have been searching and now found the perfect one! Very heavy, takes two people to hang! April 7, 2013
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Product:WM800-Jill Mirror