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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 28 reviewers.
Rated 5 out of 5 by perfect. I love this bar cart. The price is right and it has a very nice soft dull brass finish. I was worried that the welds were gloopy and sloppy and they are not. It's very easy to push around, too. Just what I wanted. A lovely piece. October 29, 2016
Rated 5 out of 5 by Excellent product We recently purchased this bar cart in the polished nickel. As most of the reviews said, it came in a huge box, very well packaged, so it was in great condition. We love it! It is just as it looks online and is a perfect size; not too large and not too small. It appears to be very well made, and the glass shelves are very sturdy. I would highly recommend this product. November 17, 2015
Rated 5 out of 5 by The BEST Bar Cart! I've been looking at bar carts since late 2014. My décor is traditional leaning towards that of an English country house. I've searched high and low, and nothing has come close to the quality and value of this one. It is exactly what I was looking for. It arrived in an enormous box, but that was because the frame came completely assembled--wheels and all. I only needed to lift it out of the box, and unwrap the 2 glass shelves and place them. Other readers are correct in saying the shelves were surprisingly substantial. So much better than other carts I've seen in person. The antique gold finish is lovely, and it goes well with the rubbed brass accents in the dining room. The casters move very well, and the cart is easy to maneuver over carpets. I couldn't be more pleased with this purchase. July 20, 2015
Rated 5 out of 5 by Very high quality bar cart You could search through dozens of tag sales and flea markets for the perfect bar cart, or you could just get this one. I am so pleased with how this product arrived - no assembly! and how it functions. I have been looking for a way to set up a small bar in my living room for entertaining and this is just perfect. Highly recommend this product. February 22, 2015
  • 2016-10-30 T09:05:12.225-05:00
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Product:TR046-Jill Bar Cart

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