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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Jill Bar Cart 4.3 5 20 20
LOVE this cart I do. I feel badly some reviewers did not receive one in good condition. Mine is awesome. Fully assembled, just had to put the glass in. The wheels do leave black marks on my tile but I only move it for cleaning. So maybe beware if it's on carpet. When you order from Ballard you have to be patient as it seems there are often delays. But this cart was worth the wait! November 29, 2013
Elegant - Sturdy - Just Right We were delighted by the appearance of the cart which was well reflected in the Ballard photo/description; a rare occurrence. It was easy to unpack, put together, and now has the place of honor in our family room near our entertainment center. It is sturdy, rolls around easily to where we want it to be and just looks great both across the room or up close. I highly recommend it where its style fits October 19, 2013
Great bar cart I looked at a ton of bar carts online and this was the most reasonable. It arrived in perfect condition. It's very sturdy and moves around nicely even with all the booze on it. Have received lots of compliments and we love it! September 28, 2013
Beautiful Statement Piece This bar cart is a great addition to the nook in my kitchen, and the muted brass color goes great with gold accents. September 18, 2013
Disappointed! I was so disappointed! The cart looked like it was used?? the wheels looked old & there was rust in the wheels and a strange green moldish like substance near the bottom of the cart in the corners? It was like it was sitting in a show room for years & they decided to put it in a box & ship it to me?? I called customer service & complained that I just paid $80 for shipping. It is going back...... July 23, 2013
Get this bar cart I just received my Jill Bar Cart. After months of searching for a vintage one in antique stores, I settled for this Ballard Design one. I'm SO glad I did! It has the feel of a vintage bar cart, with the quality of something new. It's not too heavy, but not too light. The metal frame is a mix between gold and silver, so it goes with any decor. It wheels around really nicely and has ton of space for items. I would recommend this to anyone! July 20, 2013
Excellent quality, great price! I would highly recommend this bar cart! It is very well constructed and very pretty! Also, it ships completely assembled! June 1, 2013
Very good purchase I was pleasantly surprised at the quality of this- I had been looking at bar carts and was having a hard time finding one in a good size that was not too expensive. The Jill bar Cart has a nice "aged brass" finish, two nice-sized, heavy pieces of glass, and sturdy wheels. Looks great in my living room! It was shipped and packaged extremely well. May 24, 2013
Beautiful Piece I have been looking for something like this for years! My home is very mid-century Mad-Men like. The Jill bar-cart has just enough vintage touches that it fits in beautifully. The cart came fully assembled. The wheels glide well and the cart feels well constructed. The Jill bar cart is exactly as pictured. I'm very happy with my purchase. March 11, 2013
Quality Is only So-So This is the first thing i purchased ar Ballard after looking at the brand for years. My husband and I saw this cart in the catalog and thought it would look great in our vintage home. The dimensions were good, it was 15 percent off so we decided to place the order. Truth be told, there were others we liked better. But this price fit what we wanted to spend on a piece like this. Then i got an email that it was on backorder. I get that, but it would have been nice to know prior to ordering. After some consideration, we decided to keep the cart on order. The cart was packed well, but it came with some minor rusting on one of the wheel covers. The areas where the metal is joined are really sloppy and now one of the wheels is slightly wonky after only a couple months of use. When we saw the rust and sloppy attention to detail, we thought about returning it, but shipping would have been a pain. I'm hoping we didn't make a bad decision to keep it. January 6, 2013
elegant and great price This is so worth the money. Elegant and impossible to find elsewhere for less than $800/$1000. Love it. Buy it. December 6, 2012
Very attractive bar cart Was very easy to assemble and it looks perfect where I bought it for. Was backordered a little bit, but got it before they said I would get it so I have it or the holidays! December 3, 2012
Attractive, but weighs a ton! Difficult to maneuver. Paid someone to assemble so cannot comment on that. However, attempting to push this around corners easily without knocking into furniture, DR door, etc. is im- possible. Applied WD 40 to wheels which was not helpful. Simply too clunky. VERY disappointing & a waste of money. A true “clunker”. December 2, 2012
So Beautiful! I love this Bar Cart, just what I was looking for, great piece for any room in your house and a great price. Very Very Happy. thank you Ballards for your quality products. Linda November 12, 2012
Barcart I think that the best thing about this is it's versatility. It makes a lovely display piece and is functional as well. No wobbly wheels, either! September 6, 2012
Very nice bar cart The bar cart required little assembly and is very attractive. The glass & metal are sturdy. July 29, 2012
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Product:TR046-Jill Bar Cart