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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Jellyfish Giclee 4.3 5 15 15
So-so Framing, nice, prints colorful but the faux antique paper they are printed on is cheap looking. If a higher quality paper was used they would have been great. Ended up hanging them in a bathroom that gets little use vs. living room because I didn't want them front & center. October 20, 2013
These are beautiful! I always get compliments!! However I have to agree with a previous reviewer, the saw tooth hanger is way too difficult. Especially if your intention is to hand a grouping. That being said, I took mine to a chain craft store that has a man's name ... they put a wire hangers on for a very minimal price! All done while I waited!! June 28, 2013
Classy Pictures I ordered the blue and red pictures for my living room and they are amazing. They add a classy touch to the room. The frame compliments the picture well. Wish I had room for the full collection. October 5, 2012
Nice pictures, bad mounting I bought two of these. The pictures themselves are very attractive. But the bracket mounted on the back for hanging was totally off center for both pictures. One worse than the other. Not even close enough that we could just use of of the "teeth" to the left or right. We had to remove the bracket, measure and drill new holes and remount it. A hassle to fix but would have been more of a hassle to ship them back so we just did it. But very disappointing quality. April 23, 2012
Elegant Design Element I purchased all four jellyfish giclees for my master bedroom. The bedroom doesn't have an ocean theme, but the giclees have an elegant architectural design to them enriching the overall design of the room. Grouping the four together gives a real "wow factor". I am very pleased and glad that I got all four! March 29, 2012
Beautiful colors. I was greatly pleased with the colors and the frame. The giclee has added beauty to our room. I only wish that we had space for the entire collection. Do not hesitate to order. You'll be pleased. February 9, 2012
Exactly as described. Great picture with a lot of detail. Nicely framed. February 9, 2012
Happy with my purchase We're enjoying the purple giclee. Color is accurate to online photo. Mat is printed linen, not actual fabric linen, but that was OK with me. January 12, 2012
Love love love these prints!!!! Amazing quality... Exact same prints and frames I saw in fancy schmancy furniture store for almost twice the price! August 25, 2011
Elegant Purchased all four jellyfish giclee's and put it in our foyer. They look beautiful. Very happy with purchase. June 16, 2011
Fabulous I was afraid these prints wouldn't look right in my home because my home does not have a seaside theme; however, these turned out fabulous in my upstairs hallway on a tall wall. I hung all four. While the prints are jellyfish, the color and design (along with the great frame) are colorful and tasteful. Very classy. Highly recommend! May 30, 2011
Product:WD451-Jellyfish Giclee