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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 6 reviewers.
Rated 3 out of 5 by Quality not as expected I ordered this item in the Everyday 10oz Linen Natural fabric with brass nailheads. The first trunk I received had an unattractive defect in that the front right leg was visibly bent and bowed in. (See attached photos.) This was not damage from shipping, but was actually built and shipped this way. Based on other reviews, I had high expectations for the quality of this product and was very disappointed to receive the item with such a visible defect. I'm very glad that I did not opt to use my own fabric, as this would have created a whole other set of problems and most likely would have put me out the cost of the fabric. The company did send a replacement at no cost to me and the second bench is satisfactory, though it was a huge pain to repack the original bench for return. I will say that the opening mechanism for the top is very good because the lid swings in and up, preventing it from hitting the wall or needing to be pulled away to avoid doing so. The bench is solid, attractive, comfortable to sit on, and has a large storage capacity. I would recommend this product under the following circumstances: 1.) Do not use your own fabric, as the item may arrive defective and, 2.) Stay on the low end of the cost spectrum. July 3, 2016
Rated 5 out of 5 by Great look and well made The upholstery and nailhead trim on the bench are beautifully done. For the price, the quality can't be beat. Looks great at the foot of our bed. February 12, 2015
Rated 4 out of 5 by great product, decent service This review is geared toward professional designers thinking about using Ballard Design's specialized service. The bench is great and very well made. I had ordered it with a COM and getting to know the process for this was indeed difficult. Once I finally got in contact with the proper design staff everything went very smoothly and I received my bench, and matching headboard without incident and in the time estimated July 8, 2014
Rated 5 out of 5 by Beautiful storage bench! I wanted a storage bench / ottoman for my living room, and this one was perfect! The hinged top is easy to use, and the storage compartment holds all of my throw blankets and odds & ends. I love the detailing at the legs, and the nail head trim is fabulous! I selected a fabric from Ballard, which turned out to be really beautiful. I would highly recommend this piece. May 2, 2014
  • 2017-01-15 T07:54:32.313-06:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB053-Jasmine Storage Bench

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