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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 5 reviewers.
Rated 5 out of 5 by Love this rug! I was not sure exactly what this rug would look like when I ordered it. I was very happily surprised that I really like the design and the color, mocha with white or natural. Even though the name is "Jaipur," the design looks rather Scandinavian to me, which also appeals to me. I just wish that that color was still available because I would order another, bigger rug. I have purchased two indoor/outdoor rugs from Ballard and they are perfect for a house with dogs and cats. May 10, 2016
Rated 5 out of 5 by Good Quality & Great Price I originally purchased the 4x6 rug because I wanted to use the rug indoors, but was hesitant about the feel and quality of the indoor/outdoor material. It arrived true to the color pictured (mocha white), the material isn't rough on your feet, and it's easily cleanable if you drop food etc. on it. Also, to my eyes at least, it doesn't look like it's a rug that belongs outside. I love it! I figure, being that the price is reasonable, I'd rather spend a few hundred dollars on the 8x10 (which I just purchased also), than over a $1000 on a wool rug that'd I'd be worrying about getting ruined the entire time we had it. I highly recommend it! November 9, 2015
Rated 5 out of 5 by Have them on my 3 entering doors great quality and durable material very easy to mantain plus affordable price! May 31, 2015
Rated 5 out of 5 by Love this rug ! Lays flat , dries quickly and a color that will go with everything . Made my old wicker furniture look new . May 23, 2015
  • 2016-10-25 T06:35:52.251-05:00
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Product:RW256-Jaipur Indoor/Outdoor Rug

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