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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3 out of 5 by 3 reviewers.
Rated 3 out of 5 by Charging Station not like we thought it would be Similar to the other 2 reviewers on this product, my husband & I really like the look & quality of these nightstands we ordered. However, we purchased two with the charging stations and were very disappointed to find that there is only one plug-in for a USB port so really you can only charge one phone/tablet/etc. at a time. So we end up having the cords out for the other items on the side in the wall where they stick out... which is what we were hoping to avoid when we paid extra for these charging stations within the nightstand. We definitely wouldn't have spent more per piece if we would have known you could only charge one phone at a time. December 23, 2015
Rated 3 out of 5 by Charging Station is not functional I ordered two nightstands, with the charging stations. I like the color and the quality of the furniture. If reviewing the one without the charging station, it would receive a higher rating. But, the charging station drawer, it is just a power strip screwed into the base of the drawer with 4 outlets and one USB port that doesn't work with most charging devices. If you use an Apple device, the charger won't fit due to the height of the power strip. So, you will only be able to charge one device with the way this is built. Save your money and buy the one without the charging drawer. December 7, 2015
Rated 3 out of 5 by Odd plug position I ordered two nightstands, one with the charging station and one without. I love the color and the quality of the furniture. But, when you open the charging station drawer, it is just a power strip screwed into the base of the drawer. It has 4 outlets and one usb port. So, you can charge your phone on your usb, but if you also have an ipad, the plug is too tall to be able to close the drawer. Most laptops will have the same problem due to the height of the power strip. I was hoping the outlets would be recessed somehow. So, I still like the nightstand, just be aware that you will not be able to charge quite as many items as you like, neatly. September 16, 2015
  • 2016-09-23 T08:21:34.804-05:00
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1-3 of 3
Product:MB421-Isabella Large Nightstand with Charging Station
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