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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 12 reviewers.
Rated 5 out of 5 by Tree ornament I bought this ornament tree for my media room, which is away from my living room, where my Christmas tree is and it adds a touch of the Christmas spirit to a forgotten room, everyone loves it. December 10, 2015
Rated 5 out of 5 by Beautiful, but fragile I love this tree, and am using it to display my son's collection of Lionel train ornaments. It's exactly what I wanted. Caveat: As I pulled it out of its box, I seem to have broken off one of the branches. (I don't know for sure that I'm the one who broke it, but it sure was broken.) Since I thought it was probably my fault, I kept the tree and took it to the hardware store for repair. They jerry-rigged it, drilling a hole into the base, inserting a screw into the hollow branch which went into the hole, and using epoxy to seal it. (Metal too soft to solder.) So BE CAREFUL getting it out of the box, and careful again in storing it. I'm still glad it's mine! December 6, 2015
Rated 5 out of 5 by Great to decorate for all seasons! Can't wait to decorate this tree for Christmas! Can put pumpkin ornaments on it for fall and hearts for Valentine's Day too! October 17, 2015
Rated 5 out of 5 by Unique Quality Tabletop Tree I am really going to enjoy decorating this tree because there are so many options for hanging the ornaments. The tree is very sturdy and I will be using it throughout the year. Classy item. Thank you. October 11, 2015
  • 2016-10-25 T06:33:18.655-05:00
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Product:HC814-Iron Ornament Tree

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