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Customer Service

All international orders must receive a returns authorization number from our call center. Please contact us immediately at or 1.855.868.8555 (customers from all other countries outside of the U.S.) if you would like to return an item. Have your order number, email address and return request available. Returns will be credited by our partner, BorderFree, in the original currency used for purchase. (Please note that you will be responsible for shipping costs.)

To exchange your item for the same item in a different size or color, first follow the return instructions above and then place your new order online. BorderFree will credit your account for the item(s) returned and Ballard Designs will waive your return shipping costs. (Please note that you will be responsible for shipping costs for the replacement item.)

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