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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.7 out of 5 by 43 reviewers.
Rated 1 out of 5 by Worst rug ever I have had this rug now for a few of months, and it already looks ready to throw out. I bought it for our newly renovated family room. I have 2 dogs who are well behaved in the house, and no kids. First of all, the rug colors were indeed as expected, no problem there. However, the rug also came with instructions that a vacuum with a traditional beater bar should not be used to clean the rug, but rather an upholstery tool should be used. So, I had to get a special attachment for my central vac to be able to regularly clean it. That did not help a result of being a hooked-type rug, I have to cut down several loops every week that have been pulled up. But more annoying than that, the rug is shedding like crazy (no, it is not dog carpet fibers). I live in a humid climate, but we have AC in our house. I have never seen anything like it. I have owned several rugs over the years, which I have been able to maintain really well even with large dogs in the house. This one already looks awful. I am now going to have to explore getting some kind of tool to "shave" the shedding fibers...I do that with some of my wool sweaters which "pill" over time. But I don't relish having to get on my hands and knees and spend time doing it with this carpet. I have no idea how this carpet can be considered outdoor too...mine is only indoor, and already looks like it should be replaced. Is a huge disappointment... August 8, 2013
Rated 1 out of 5 by Don't Buy It! I purchased this rug in the large size in March of this year (2013) and it did not hold up AT ALL. All the rug fibers have pulled out and the rug looks like it is about 10 years old. The colors have faded as well. I only used a non-rug vacuum head as the instruction stated but still it did not hold up. Don't waste your money. September 24, 2013
Rated 1 out of 5 by Not as pictured In the picture the rug appears to be in shades of aqua, white and taupe, but it looks like a used dirty rug. The white is very dingy and the aqua is dull and there are loose yarns in several areas of the rug. It looks like I was shipped a rug someone had used and retuned. I would have sent it back but the woman who cleans for me was here when it came and she opened it, cutting the plastic it was in and threw the plastic and shipping invoice down the trash chute. I have been very pleased with other purchases from Ballard, but this rug is a real disappointment. November 9, 2013
Rated 1 out of 5 by DO NOT WASTE YOUR $! This rug is absolutely horrible! It looks worn and dirty within a week no matter the cleaning and vacuuming directions. The only place this belongs is outside and then in the garbage. I want my $300 back!!!! November 17, 2013
Rated 1 out of 5 by Poor quality! I purchased this rug for under my kitchen table thinking it would stand up to more wear and tear than a traditional indoor rug. Unfortunately that was not the case at all. From the beginning, this rug has pilled and shed wherever your feet come in contact with it. I have had this rug under a year and have to replace it already. Very disappointed with this purchase! March 30, 2014
Rated 1 out of 5 by Poor quality I loved the look of this rug and needed a higher pile rug in my kitchen. So, I bought two of these. They looked beautiful when I first received them. However, I have only had the rugs 6 months and they already look terrible. The material is nubbing up all over both of the rugs. They look like they are many years old and need to be replaced. Very disappointing. January 22, 2015
Rated 1 out of 5 by Do Not Recommend Poorly Made I too initially loved this rug until it received use. Put it under my dining room table to see how I liked it and the wear from pulling chairs out after a few times is horrible! It looks like a cat used it for their claws and I don't have a cat! It appears like it has been shredded. I would not ever recommend it. Beautiful rug but very poorly made! February 18, 2015
Rated 1 out of 5 by Beautiful rug. NOT an outdoor product I purchased the 8' x 10' rug to go underneath our dining table on our patio. The rug is lovely and exactly like the picture. HOWEVER, it is not ideal for outdoor use. One little rain shower and it is soaking wet for days. It is not meant for true outdoor use. It would be fine on a screened-in porch or covered patio. I think I can use it in the house somewhere, but I would not have purchased this product had I realized it would 'absorb' the weather so poorly. June 25, 2015
Rated 1 out of 5 by Extremely disappointing! I purchased this rug for my dining room. I found that it did not hold up to any foot traffic or spills. I was very disappointed since this was the opposite of its very pricey. The rug took on a very shabby appearance early on. When I washed it outside and let it dry in the sun, it developed a musty smell which never went away. It is now awaiting the bulky item trash pickup on my curb. November 16, 2015
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Product:RW216-Suzanne Kasler Ikat Indoor/Outdoor Rug

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