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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.5 5 148 148
Great Gift I had ordered one of each for Christmas gifts. My friends loved them. January 14, 2013
good value Given as Christmas presents and well received by friends. Green color ( for Bee) not as pretty as others. January 10, 2013
Beautiful and roomy The only reason I'm not giving it 5 stars is I didn't realize how rough the fabric would be. But it is big and very pretty and seems quite durable. January 4, 2013
Great Tote! I love the size and quality of the bag as well as the stitching of the Fleur de lis. I went home to Louisiana over the Holidays and received a lot of compliments. January 2, 2013
Very beautiful design and material I bought the tote bags as presents and they absolutely love it. January 11, 2013
Great product This bowl is very pretty and the monogram makes it a special gift. January 9, 2013
excellent quality, very low cost I ordered 4 icon totes as Christmas presents and they have earned great praise for their looks and versatility. January 2, 2013
24" lighted wreath I was disappointed in that the wreath was 16". When I called I was told that I had to "fluff it out." It was plain (2 pine cones) & I would have preferred to have known that it was smaller than anticipated. I did pull out the branches but ... just not what I had expected. December 9, 2012
Everyone on my list loved it! The design is very practical, with a flat bottom and leather grommeted handles. Plenty of designs to please everyone on your list. A great buy! December 27, 2012
Adorable totes and a good value! These cute bags were the perfect alternative to gift wrapping. January 5, 2013
Love this bag I use this bag all the time. I keep it in the car and use it every week. Excellent value and stylist too! December 28, 2012
great value we had a number of female customers who just loved the bag as holiday gifts December 28, 2012
Nice tote for the price! I bought these as Christmas presents and am very happy with the quality and design. They are large and roomy so very versatile. I have one that I received last year as a gift and use it weekly. Great bag! December 5, 2012
Awesome quality! Really love this bag I ordered as a gift. Wish I would've ordered one for myselft! December 21, 2012
Great for the gym! This tote was such a good deal and I love using it as my gym bag. It's a fun to have something cute to carry when I'm looking grubby. December 14, 2012
Love the Size... These bags are beautiful. I ordered three. Two as gifts and one for myself ! They are larger than I thought but will have many different uses due to the size. Very well made and really a great value for the price. Buy a few , you won't regret it ! November 25, 2012
Very useful as well as attractive. The best features are it's light weight and has a zippered top. December 19, 2012
icon tote Great tote. Very roomy and I love that it has an inside pocket. I bought 5 of them to give as holiday gifts. I will even use some of them as packaging for other gifts. A 2 in 1! December 2, 2012
Great bag! I love my new bag. It is excellent quality and just big enough for what I needed. December 11, 2012
Awesome Tote This tote bag is big and very durable. It is perfect for anyone that needs to carry around a lot of stuff, like myself with boys in sports and always on the go. This tote also makes for a perfect gift! November 19, 2012
Product is very large, it zips and is stylish...Great for shopping! Great Price! I bought my bag a couple of years ago, I carry it mostly as a travel bag, my sister seen and loved it so I bought her one for her birthday. November 25, 2012
Fun!! So cute! Everyone wants to know where they can get one so I've purchased 7 this year as Christmas gifts. November 29, 2012
Icon Tote Great style. Fits many functions. Very durable. Nice choice of colors and designs. November 28, 2012
Good for a Holiday gift. I've given this bag as a holiday gift three years in a row. It's fun to fill with goodies. And then can be used all year round. November 4, 2012
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Product:AJ142-Icon Tote