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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.6 5 140 140
inexpensive tote I love the tote! It has a zipper @ the top of the tote, so you don't have to worry about your personal things being exposed. Very roomy and fashionable. January 13, 2013
Love the totes and colors. I bought four totes to give to friends and keep one for myself of course. The price couldn't be beat! I appreciate the sturdiness of the fabric. The length of the straps is just right for me. There is also a zipper pocket inside that helps me keep up with keys, a pen, and lipstick- the vitals. December 24, 2012
Loved this bag I bought this product to take on a cruise. It really fit the bill...very roomy and included a zipper which helped keep the contents from falling out. December 1, 2012
This tote is beautiful! I love this tote so much that I went back and bought 3 more for gifts! What a bargain and they are simply beautiful and so well made! I love everything about it! November 4, 2012
Happy with purchase The tote looks good, and performs very well. Nice and roomy, yet not to big for a handbag. And great price! August 23, 2013
funny classy tote I bought the celery green tote for my self. I showed the tote to my daughter in law and she feel in love with it. So, I gave it to her. Now I'm waiting for the tote to go on sale again so that I may order all of them. August 18, 2013
I bought 2 signature Icon Totes. They were given with gifts and as I had bought one for myself previously, I was happy to give them as gifts. See above! I was giving these as gifts. Mine has been so handy to take to the market. I knew my friends would appreciate one as well. August 21, 2013
Icon Tote I ordered three different bags as gifts for my sons girlfriends. We all loved them! Thank you Ballards for making such cute items affordable! August 19, 2013
Great Buy! I bought several of these bags to keep on hand for gifts and they are wonderful! Much bigger than I thought that they would be. I know that they will make excellent gifts! August 18, 2013
Excellent Quality This tote is very roomy!!! Love it!!! I look forward to using this tote daily:) August 21, 2013
Great everyday bag! Overall bag is as pictured on website. The bottom is not reinforced, so it cannot hold heavy items; so I added a fitted piece of cardboard. August 18, 2013
Loved my purchase! The bags are well made and great looking, this will be my new carry-on when traveling. August 19, 2013
Better Than Expected After a few disappointments ordering online what a pleasant surprise! Love it! August 18, 2013
Very Chic I bought the black and the green totes. I am very pleased with them. They are for light "toting" not for heavy items, but look very chic. I am considering buying several more for gifts as they are quite nice for an overnight bag or a day trip! August 8, 2013
Really nice bag! My only wish is that I had ordered more when they were on sale. Looks great and is a nice large size. July 25, 2013
Beautiful and Spacious Tote This tote is perfect for the beach, the farmer's market, or just stylish everyday use. The size is nice and wide so you can fit all things neatly inside, and the bottom is sturdy enough for the tote to stand on its own. Highly recommend this tote and plan to buy more for gifts! July 13, 2013
Complete disappointment This was my first purchase and I was extremely disappointed with the bags. The fabric is so rough I was unable to give them as gifts as I feared they would be too harsh for someone with sensitive skin. Now I am faced with additional charges to return the bags after already returning the other product I purchased at the same time which was not true to the color of the picture in the catalog. Since both products shipped separately I'm not sure what my charges will be to return them. I don't plan to order from Ballard again based on this experience which leaves me with over $20 out of pocket and no product. December 13, 2012
Bee Tote This is a very cute tote! I purchased it to put a gift in, and put a ribbon on the handles--great presentation! Generous size! Perfect size to take to the farmers market and lightweight. May 4, 2013
Great buy! I love these stylish, durable totes (and the similar Ballard totes that can be monogrammed) and like to give them as gifts. They come in so many colors and sizes that you cannot go wrong. I did order three for Christmas gifts previously and one arrived with one rivet missing at the handle, but Ballard was quick to send a replacement. March 28, 2013
Great Quality at a Great Price! I ordered this tote and could not be more pleased. It's great quality and you can't beat the price. It's pretty large in size. Large enough for a couple of beach towels and other smaller items. I like using it to throw several items in and run out the door. Smart stylish tote. March 26, 2013
Great tote but the handles are too short for me I ordered this tote at Christmas time, and got a great sale price. I needed a tote for work, because I travel in between two offices and I need to carry almost everything with me. The tote is great, it is really large, the quality is nice and the embroidered design on the front is lovely. (I chose the bee and laurel design.) the only downfall is that the handles are too short. I can barely get them over my shoulder when the tote is full especially when wearing any bulky clothing. They just need to be a touch longer to carry the tote comfortably. So, beware if you intend to carry this over your shoulder. I would probably order again, but maybe not for everyday use for the office. January 18, 2013
The perfect tote This tote is perfect to take with me anywhere. I have taken it to the grocery store to bring back my groceries. It is roomy and strong. The leather handles make carrying perfect. Sure is stronger than those flimsy plastic bags. Last week, I took it to my quilting class full of my latest project materials. The little inside pocket came in handy for carrying small tools I use. Today it is going to the fabric store with me. Thank you for such a excellent product. February 1, 2013
Love this tote!! I already own two of these totes and had to come back to order more. I have two of the fluer de lis style totes in green. My sons are boy scouts and I am a committee member for their troop. I use the totes to keep all my boy scout paperwork and supplies in. I recently ordered the crown tote for my niece who is a collector of crowns. The bag is large and very sturdy. I highly recommend this tote. January 17, 2013
Beautiful design and colors I ordered the icon bag to give as gifts to my family - and loved the quality, colors and designs that were offered. It's roomy, sturdy and pretty and works well for travel, the gym or the pool - or carrying files and bigger items. Unexpectedly, I received the bumblebee green bag as a gift for Christmas and I have used it almost every day! Love carrying it around town - Thank you Ballard Designs for having such a great array of lifestyle products! January 6, 2013
Great bag I purchased these bags for Christmas gifts and could'nt be happier. They are well made and good value for the dollar. February 1, 2013
Classy Totes I purchased two of these totes on sale to give my girlfriends when we have our annual reunion. I'll fill them with special goodies that I purchase throughout the year. They're sturdy with the leather handles and the canvas lining, yet light to carry; the insignia dresses it up and are bigger and roomier than pictured. Great for all day shopping wherever. I'll have to go back and get one for myself now. Another great Ballard find! December 30, 2012
It is a great size for the beach or to take out and about. Much bigger than I was expecting. I ordered a few of these as gifts, and also one for myself. The black one was so pretty and I wish I had gotten this for myself as well. The green was a disappointment. I love green, but this is a very dark pea soup green. :( Not what I was expecting with the cute bumble bee. January 15, 2013
I ♥ this bag! I purchase this bag every year at Christmas time. (4 years) I use them to "wrap" christmas gifts. I bought one too many 4 years ago and kept that one for myself. I really love this tote. It is fabulous for the spa, the beach, overnight. January 17, 2013
Icon Tote The tote is wonderful. I have used it to carry our wine and other items to neighbors homes for gatherings. It is very sturdy and the zipper top is a plus. I know this will be a go to bag for other occasions. Thank you! January 16, 2013
I adore these totes I have bought several of these totes. I especially like to use them to present gifts with. So much better than wrapping and the gift receiver has a darling bag for shopping, school or errands. My sisters have all received them and they appreciate the designs whether it be the Fleur de Lis, Eiffel Tower or the Bee. Something for everyone. January 3, 2013
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