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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote is rated 4.6 out of 5 by 203.
Rated 5 out of 5 by from durability!!!!!! This tote makes a strong fasionable beach bag, love it! I have bought them for all the ladies in my family.
Date published: 2013-01-18
Rated 5 out of 5 by from Very good quality. I purchased this as a gift. When it arrived I ordered another for myself. Love it.
Date published: 2015-12-05
Rated 5 out of 5 by from This is a great tote This tote bag is a good size. It is well constructed. And the color is as advertised.
Date published: 2014-02-09
Rated 5 out of 5 by from icon tote Great tote. Very roomy and I love that it has an inside pocket. I bought 5 of them to give as holiday gifts. I will even use some of them as packaging for other gifts. A 2 in 1!
Date published: 2012-12-02
Rated 5 out of 5 by from Great buy! I love these stylish, durable totes (and the similar Ballard totes that can be monogrammed) and like to give them as gifts. They come in so many colors and sizes that you cannot go wrong. I did order three for Christmas gifts previously and one arrived with one rivet missing at the handle, but Ballard was quick to send a replacement.
Date published: 2013-03-29
Rated 5 out of 5 by from Great bag I purchased these bags for Christmas gifts and could'nt be happier. They are well made and good value for the dollar.
Date published: 2013-02-01
Rated 5 out of 5 by from EXCELLENT Quality and Value!!! Back for more!!! I had purchased 40 "crown" totes when they were on sale for my daughters bridal shower as thank you gifts to the guests.They were a HUGE Hit with everyone. Now I am back for more as thank you gifts again, this time for guests who rent our vacation condo on Longboat Key in Florida, throwing in a beach towel and sun screen... I am sure they will enjoy as much as everyone else has! Big impact, high quality for such a reasonable affordable cost!
Date published: 2014-07-08
Rated 5 out of 5 by from These were given as Christmas Gifts My sister-in-law loved these bags and couldn't believe I had given her 3 in various colors and designs. At that price who wouldn't!
Date published: 2014-01-16
Rated 5 out of 5 by from I bought 2 signature Icon Totes. They were given with gifts and as I had bought one for myself previously, I was happy to give them as gifts. See above! I was giving these as gifts. Mine has been so handy to take to the market. I knew my friends would appreciate one as well.
Date published: 2013-08-21
Rated 5 out of 5 by from Very beautiful design and material I bought the tote bags as presents and they absolutely love it.
Date published: 2013-01-11
Rated 5 out of 5 by from Icon Tote I purchased 3 icon totes (black/green/ligt blue) - one for myself and the other two as gifts. I am extremely pleased with all 3! Colors were exact to what was pictured, size is great, the zipper closure makes this type of tote secure, but best of all are the durable leather handles which aren't normally found on this type of tote. I was lucky enough to purchase all on sale, but would buy again at the normal price. I have shipped one as a gift to the UK! Thank You Ballard Designs for always having quality merchandise! Sincerely, Marlene P
Date published: 2013-08-19
Rated 5 out of 5 by from Everyone on my list loved it! The design is very practical, with a flat bottom and leather grommeted handles. Plenty of designs to please everyone on your list. A great buy!
Date published: 2012-12-27
Rated 5 out of 5 by from I Love This Product! This tote is the perfect size for taking it to the gym, going to the beach or using it for your grocery shopping. It also makes a great gift.
Date published: 2014-01-15
Rated 5 out of 5 by from Wonderful! I buy several of these every year at Christmas time for myself and my family. Now, do I really need a bag EVERY year, no, but it's fun to look forward to. My family always looks for which bags are theirs and they know they will last and look good for a long time. These really are quality bags, simple, but a statement. I do have a collection!
Date published: 2012-12-09
Rated 5 out of 5 by from Even better than expected! I bought 7 of these to give as gifts, and when I opened the box, I immediately wished I had gotten one for myself! They are large, excellent quality, and super cute! I will definitely purchase the icon tote again!
Date published: 2012-12-30
Rated 5 out of 5 by from Roomy & great carry on bag for travelling. Gave these totes for teachers' gifts & they loved them!
Date published: 2014-01-16
Rated 5 out of 5 by from I love it! I am really glad that I ordered this bag. The color is just as shown in the catalog, the size is perfect and the embroidery is really more impressive than the picture shows. The price was definitely worth it. Thank you.
Date published: 2017-01-06
Rated 5 out of 5 by from My new favorite tote bag. I ordered four of these before last Christmas to give as gifts to my daughter-in-law, her mother and her sister. I put some treats in them, But the bags were THE GIFT. They seemed to love them. When I saw their excitement I was feeling a little left out...wishing I had bought one for myself as well. So, when I saw that Ballard still had them (and they were on sale) I jumped at the chance to get one for myself. This bag comes off as elegant, but is lined with a plastic like coating so it could be used to carry a wet swimsuit home from the beach, and for carrying a picnic to he beach as well. The handles are leather, they can hold up to almost anything.
Date published: 2014-03-28
Rated 5 out of 5 by from Great product with great features. Given as gifts to others. They enjoy the product and size. Very satisfied.
Date published: 2013-11-06
Rated 5 out of 5 by from Love this tote! Love the classic style and craftsmanship of this tote. Has lots of room for all of those items that you may need to carry. Inside pocket is great and it's durability will make it my "go to" bag for travel and long weekends.
Date published: 2016-01-14
Rated 5 out of 5 by from Beautiful totes I purchased six of these totes in different colors and icons: beige/black Eiffel Tower aqua/crown black/bee black/fleur-de-lis green/fleur-de-lis green/bee with laurel leaves One was for me, and the other five I used as Christmas gifts and placed their other gifts inside. Just added tissue, and burlap ribbon! Gorgeous! Cannot wait to give them to everyone, they are so pretty and handy to have. Have already used mine several times and just love it. Colors are beautiful and love all of the designs.
Date published: 2013-12-12
Rated 5 out of 5 by from size & price are unbeatable Great oversized tote that looks very stylish. Great value!
Date published: 2013-12-06
Rated 5 out of 5 by from Great Buy! I bought several of these bags to keep on hand for gifts and they are wonderful! Much bigger than I thought that they would be. I know that they will make excellent gifts!
Date published: 2013-08-18
Rated 5 out of 5 by from Loved this bag I bought this product to take on a cruise. It really fit the bill...very roomy and included a zipper which helped keep the contents from falling out.
Date published: 2012-12-01
Rated 5 out of 5 by from This product is excellent for a shopping bag! I ordered three of this Icon tote bag with Eiffel Tower and Crown design, gave to two of my sisters and they both love it! I love it too!
Date published: 2014-04-21
Rated 5 out of 5 by from Classic jute tote A great value and size! The perfect carry on bag with a zipper! Lots of color choices and great monogram designs.
Date published: 2016-12-16
Rated 5 out of 5 by from I ♥ this bag! I purchase this bag every year at Christmas time. (4 years) I use them to "wrap" christmas gifts. I bought one too many 4 years ago and kept that one for myself. I really love this tote. It is fabulous for the spa, the beach, overnight.
Date published: 2013-01-17
Rated 5 out of 5 by from Excellent Quality This tote is very roomy!!! Love it!!! I look forward to using this tote daily:)
Date published: 2013-08-21
Rated 5 out of 5 by from Awesome Tote This tote bag is big and very durable. It is perfect for anyone that needs to carry around a lot of stuff, like myself with boys in sports and always on the go. This tote also makes for a perfect gift!
Date published: 2012-11-19
Rated 5 out of 5 by from its a Icon, what more can you say? Love this tote and all of Ballards tote for that matter. Use them for toting just about anything and everything. Can't go wrong on this
Date published: 2015-01-04
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