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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.6 5 157 157
Perfect tote to package bridesmaid gifts I purchased one for each of my bridesmaids (and one for myself!) and love them. I've used my tote for 2 months now, and the handles have gotten more supple with time and the tote still stands up perfectly. My bridesmaids thought they were adorable, and I filled them with other gifts. I love the fact that it has a zipper closure and zippered inner pocket. October 15, 2013
Fades!! I purchased the blue tote to use as a beach bag. It faded to a seafoam green color after several trips to the beach., just from sitting in the sun. Actually it was under my umbrella much of the time. The bottom of the bag remained the pretty spa blue color, but the rest of the bag that was exposed to the sun faded badly. I do not recommend the product for this reason. Very disappointed! September 18, 2013
Icon Totes I purchased a few different totes which we recently used during our vacation. They hold a lot of items & the zipper is a great feature. The handles could have been a little longer for my liking but I am tall. They are not lined so we were careful where we put them down. I am pleased with my purchase August 25, 2013
Happy with purchase The tote looks good, and performs very well. Nice and roomy, yet not to big for a handbag. And great price! August 23, 2013
Cute tote! Nice leather handles. Nice bag lining (drink spilled inside, wiped it out easily). Pretty embroidery. Scratchy exterior rubs the interior of my arm when I place the bag over my shoulder. Perfect to carry in hand though! August 22, 2013
I bought 2 signature Icon Totes. They were given with gifts and as I had bought one for myself previously, I was happy to give them as gifts. See above! I was giving these as gifts. Mine has been so handy to take to the market. I knew my friends would appreciate one as well. August 21, 2013
This tote holds a ton! I ordered 2 of the icon totes- the crown and the bee. I used the crown tote on a recent vacation. It served as my carry-on bag, shopping tote and beach bag and I could not have been happier with it. I could fit so many items in it, loved the interior zipper pocket for small items and was thrilled with the coating, which prevented the bag from getting stained or dirty. I will be using the bee tote in the fall, as a work bag. August 21, 2013
Excellent Quality This tote is very roomy!!! Love it!!! I look forward to using this tote daily:) August 21, 2013
great bag for fun shopping First time buying from this company with a very positive result. LOVE my bag. Bought four as the price was too good to pass up (was weekly special). Keeping one for me and the other's as gifts. Bought Bee emblem (I live in the south) and love the zippered closure to keep everything inside. Hope to use it as carryon travel bag also...wouldn't take to beach as it is made of jute and sand can get into it. But everywhere else it's great. Strapping seems sturdy and edging finished nicely. Happy Dance:))))) August 21, 2013
Icon Tote I ordered three different bags as gifts for my sons girlfriends. We all loved them! Thank you Ballards for making such cute items affordable! August 19, 2013
Icon Tote I purchased 3 icon totes (black/green/ligt blue) - one for myself and the other two as gifts. I am extremely pleased with all 3! Colors were exact to what was pictured, size is great, the zipper closure makes this type of tote secure, but best of all are the durable leather handles which aren't normally found on this type of tote. I was lucky enough to purchase all on sale, but would buy again at the normal price. I have shipped one as a gift to the UK! Thank You Ballard Designs for always having quality merchandise! Sincerely, Marlene P August 19, 2013
Loved my purchase! The bags are well made and great looking, this will be my new carry-on when traveling. August 19, 2013
Better Than Expected After a few disappointments ordering online what a pleasant surprise! Love it! August 18, 2013
funny classy tote I bought the celery green tote for my self. I showed the tote to my daughter in law and she feel in love with it. So, I gave it to her. Now I'm waiting for the tote to go on sale again so that I may order all of them. August 18, 2013
Great Buy! I bought several of these bags to keep on hand for gifts and they are wonderful! Much bigger than I thought that they would be. I know that they will make excellent gifts! August 18, 2013
Great everyday bag! Overall bag is as pictured on website. The bottom is not reinforced, so it cannot hold heavy items; so I added a fitted piece of cardboard. August 18, 2013
Very Chic I bought the black and the green totes. I am very pleased with them. They are for light "toting" not for heavy items, but look very chic. I am considering buying several more for gifts as they are quite nice for an overnight bag or a day trip! August 8, 2013
Disappointed I am disappointed with this product. The quality is not what I expect from Ballard Designs. It would cost too much to return so will find some use for it. July 25, 2013
Really nice bag! My only wish is that I had ordered more when they were on sale. Looks great and is a nice large size. July 25, 2013
Beautiful and Spacious Tote This tote is perfect for the beach, the farmer's market, or just stylish everyday use. The size is nice and wide so you can fit all things neatly inside, and the bottom is sturdy enough for the tote to stand on its own. Highly recommend this tote and plan to buy more for gifts! July 13, 2013
Highly recommend this tote : ) Ladies & gentlemen, this is the best bag ever for the beach or spending the night over at a family or friends place for the weekend. Holds everything. I love the color, texture, even the smell of this wonderfully made product. Large, but comfortable to hold anything over my shoulders with, no matter what the weight of what I've placed in the bag. Thank you once again Ballard Designs for another great item to have on hand. : ) I chose the Eiffel Tote. June 25, 2013
cute bag/broken handles I have been wanting this bag ever since a friend of mine got one. The style she has is no longer offered it was the brown with taupe crown on the front. I got the blue with the crown. Loved the bag, packed it up, and headed to the lake! I picked it up and the handles broke! I was so disappointed :(. However, it would have cost more to send it back, so I just had it repaired. Ballard, you need to check the brads on the bags and make sure they are heavy enough to accommodate a large tote like this one! May 25, 2013
Bee Tote This is a very cute tote! I purchased it to put a gift in, and put a ribbon on the handles--great presentation! Generous size! Perfect size to take to the farmers market and lightweight. May 4, 2013
Love This, And I'm Not A Big Tote Fan I recently got this bag in a design that's apparently no longer offered - mine is black with a white Eiffel Tower. I got it on sale for a ridiculously reasonable price. I bought it just because it was cute and figured it might come in handy during summer (aka tote bag season). In the three weeks I've had it, I've used it about five times already for day-to-day running around. Even got a couple compliments on it. I honestly thought this would sit in my closet as a "just in case you need it" item, but it's a perfect size and fits all kinds of stuff. It's not overly huge, so you wear it, it doesn't wear you. Plus, the leather straps give it a little something extra. The price on these is still great, so even if you're not a tote bag person, probably best to get one anyway : ) April 4, 2013
Great buy! I love these stylish, durable totes (and the similar Ballard totes that can be monogrammed) and like to give them as gifts. They come in so many colors and sizes that you cannot go wrong. I did order three for Christmas gifts previously and one arrived with one rivet missing at the handle, but Ballard was quick to send a replacement. March 28, 2013
Great Quality at a Great Price! I ordered this tote and could not be more pleased. It's great quality and you can't beat the price. It's pretty large in size. Large enough for a couple of beach towels and other smaller items. I like using it to throw several items in and run out the door. Smart stylish tote. March 26, 2013
Great bag I purchased these bags for Christmas gifts and could'nt be happier. They are well made and good value for the dollar. February 1, 2013
The perfect tote This tote is perfect to take with me anywhere. I have taken it to the grocery store to bring back my groceries. It is roomy and strong. The leather handles make carrying perfect. Sure is stronger than those flimsy plastic bags. Last week, I took it to my quilting class full of my latest project materials. The little inside pocket came in handy for carrying small tools I use. Today it is going to the fabric store with me. Thank you for such a excellent product. February 1, 2013
Great tote but the handles are too short for me I ordered this tote at Christmas time, and got a great sale price. I needed a tote for work, because I travel in between two offices and I need to carry almost everything with me. The tote is great, it is really large, the quality is nice and the embroidered design on the front is lovely. (I chose the bee and laurel design.) the only downfall is that the handles are too short. I can barely get them over my shoulder when the tote is full especially when wearing any bulky clothing. They just need to be a touch longer to carry the tote comfortably. So, beware if you intend to carry this over your shoulder. I would probably order again, but maybe not for everyday use for the office. January 18, 2013
durability!!!!!! This tote makes a strong fasionable beach bag, love it! I have bought them for all the ladies in my family. January 18, 2013
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Product:AJ142-Icon Tote