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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.5 5 148 148
Great value! I ordered several of these totes to use as packaging for smaller gift boxes. They worked perfectly and look great! The recipients will be able to now use them for carrying groceries or their other purchases. November 30, 2013
size & price are unbeatable Great oversized tote that looks very stylish. Great value! December 5, 2013
This tote is beautiful! I love this tote so much that I went back and bought 3 more for gifts! What a bargain and they are simply beautiful and so well made! I love everything about it! November 4, 2012
Fantastic, love the embroidery...great value I bought 2 of these bags and had an initial monogrammed on the back side. They are great gift idea for anyone!!!! November 27, 2013
Love These Bags! A friend gave me one of these about 10 years ago. I've been using it since, and I must say it's holding up great. They are strong bags, and I carry books, spare items for vacation, etc. in it. I've since given several as gifts, and I think everyone has loved them. I will be giving more this year, as well. Highly recommend. November 18, 2013
Very stylish and practical This is a nice product for the money. I was surprised at the size when I received it and initially thought that it was too big to be practical. Not so --I've used it several times and love it. November 23, 2013
Love them totes!!!! My sister and I already have 3!!! But, they are great to carry and keep many things around the house. They look fantastic at a price you can't beat!! Not only to keep things in the house, but inside the car they are great also. We just love them!!! November 20, 2013
Great versatile bag at a great price Great bag , I have given these bags as gifts and everyone just raves about how many different uses there are for them . I recently took mine on a trip and packed small things in it and even the bellhop commented on what a nice looking bag it was !! I just love the fact it zips up and has a smaller zip pocket inside as we'll. Very durable too. November 11, 2013
Good value for the price! Totes are one of my favorite things to have and give. The size, color, and printed image on the front look really good. This tote is a gift to my friend who is a school psychologist to carry all her school supplies in. It is very roomy, and stylish. November 8, 2013
Really useful and Stylish. I am so happy with my two totes. They are more roomy than I thought they'd be, making them even more versatile. I have used them carting things back and forth to work and as an overnight bag. These are worth more than the sales price and I would highly recommend them. November 3, 2013
Great product with great features. Given as gifts to others. They enjoy the product and size. Very satisfied. November 6, 2013
Rough Material The exterior bag material is rough - may mess up clothing or rub skin raw if carried under your arm. The inside of the bag has a clear selant on it (not lined) to make it smooth inside. Ok for using it to go to the beach & put a wet swinsuit inside. October 28, 2013
Perfect tote to package bridesmaid gifts I purchased one for each of my bridesmaids (and one for myself!) and love them. I've used my tote for 2 months now, and the handles have gotten more supple with time and the tote still stands up perfectly. My bridesmaids thought they were adorable, and I filled them with other gifts. I love the fact that it has a zipper closure and zippered inner pocket. October 15, 2013
Complete disappointment This was my first purchase and I was extremely disappointed with the bags. The fabric is so rough I was unable to give them as gifts as I feared they would be too harsh for someone with sensitive skin. Now I am faced with additional charges to return the bags after already returning the other product I purchased at the same time which was not true to the color of the picture in the catalog. Since both products shipped separately I'm not sure what my charges will be to return them. I don't plan to order from Ballard again based on this experience which leaves me with over $20 out of pocket and no product. December 13, 2012
funny classy tote I bought the celery green tote for my self. I showed the tote to my daughter in law and she feel in love with it. So, I gave it to her. Now I'm waiting for the tote to go on sale again so that I may order all of them. August 18, 2013
Happy with purchase The tote looks good, and performs very well. Nice and roomy, yet not to big for a handbag. And great price! August 23, 2013
I bought 2 signature Icon Totes. They were given with gifts and as I had bought one for myself previously, I was happy to give them as gifts. See above! I was giving these as gifts. Mine has been so handy to take to the market. I knew my friends would appreciate one as well. August 21, 2013
Great Buy! I bought several of these bags to keep on hand for gifts and they are wonderful! Much bigger than I thought that they would be. I know that they will make excellent gifts! August 18, 2013
Icon Tote I ordered three different bags as gifts for my sons girlfriends. We all loved them! Thank you Ballards for making such cute items affordable! August 19, 2013
Great everyday bag! Overall bag is as pictured on website. The bottom is not reinforced, so it cannot hold heavy items; so I added a fitted piece of cardboard. August 18, 2013
Excellent Quality This tote is very roomy!!! Love it!!! I look forward to using this tote daily:) August 21, 2013
Loved my purchase! The bags are well made and great looking, this will be my new carry-on when traveling. August 19, 2013
Better Than Expected After a few disappointments ordering online what a pleasant surprise! Love it! August 18, 2013
Very Chic I bought the black and the green totes. I am very pleased with them. They are for light "toting" not for heavy items, but look very chic. I am considering buying several more for gifts as they are quite nice for an overnight bag or a day trip! August 8, 2013
Really nice bag! My only wish is that I had ordered more when they were on sale. Looks great and is a nice large size. July 25, 2013
Beautiful and Spacious Tote This tote is perfect for the beach, the farmer's market, or just stylish everyday use. The size is nice and wide so you can fit all things neatly inside, and the bottom is sturdy enough for the tote to stand on its own. Highly recommend this tote and plan to buy more for gifts! July 13, 2013
Bee Tote This is a very cute tote! I purchased it to put a gift in, and put a ribbon on the handles--great presentation! Generous size! Perfect size to take to the farmers market and lightweight. May 4, 2013
Great buy! I love these stylish, durable totes (and the similar Ballard totes that can be monogrammed) and like to give them as gifts. They come in so many colors and sizes that you cannot go wrong. I did order three for Christmas gifts previously and one arrived with one rivet missing at the handle, but Ballard was quick to send a replacement. March 28, 2013
Great Quality at a Great Price! I ordered this tote and could not be more pleased. It's great quality and you can't beat the price. It's pretty large in size. Large enough for a couple of beach towels and other smaller items. I like using it to throw several items in and run out the door. Smart stylish tote. March 26, 2013
The perfect tote This tote is perfect to take with me anywhere. I have taken it to the grocery store to bring back my groceries. It is roomy and strong. The leather handles make carrying perfect. Sure is stronger than those flimsy plastic bags. Last week, I took it to my quilting class full of my latest project materials. The little inside pocket came in handy for carrying small tools I use. Today it is going to the fabric store with me. Thank you for such a excellent product. February 1, 2013
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Product:AJ142-Icon Tote