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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 195 reviewers.
Rated 5 out of 5 by This product is great quality & value I was really impressed by this tote and the value. I thought that the icon was painted when in fact it was embroidered beautifully. I purchased 3 as gifts. I brought one to work to show my co-workers the quality and they bought them for their friends too. January 30, 2014
Rated 5 out of 5 by Pretty Color- Paris in the Spring I bought the Eiffel Tower Icon Tote in the aqua color as a gift for a friend who has been to Paris and loved it. Needless to say, this gift was a big hit. The bag is roomy enough to take extras for after-work "play dates," whether going to the gym or going to meet friends. Great for taking work shoes, umbrella, and other items while commuting in walking shoes! January 25, 2014
Rated 5 out of 5 by This product is great! This tote is so roomy and the quality is great. I may be ordering another one. Love it. January 20, 2014
Rated 5 out of 5 by Adorable tote I purchased the blue crown tote for my traveling niece. She loved it! I have 2 of these totes for myself and love the style and colors. Great prices too! January 19, 2014
Rated 5 out of 5 by Roomy & great carry on bag for travelling. Gave these totes for teachers' gifts & they loved them! January 16, 2014
Rated 5 out of 5 by These were given as Christmas Gifts My sister-in-law loved these bags and couldn't believe I had given her 3 in various colors and designs. At that price who wouldn't! January 16, 2014
Rated 4 out of 5 by These bags are attractive and roomy! I loved these bags once I got over the shock that they were made of jute not canvas. I failed to read that description but they are attractive and roomy! I got 5 of them to give as gifts but have kept 2 for myself. January 15, 2014
Rated 5 out of 5 by I Love This Product! This tote is the perfect size for taking it to the gym, going to the beach or using it for your grocery shopping. It also makes a great gift. January 15, 2014
Rated 5 out of 5 by Icon Tote Love this tote ! I got SUPERFAST DELIVERY of a unique item ! January 15, 2014
Rated 5 out of 5 by Good quality and value Fashionable design, durable construction and size allow for everyday use ranging from grocery carrier to travel take along to outfit accessory. Lovely! January 14, 2014
Rated 5 out of 5 by Great Sturdy Tote! I bought many of these for gifts. When they arrived, I was pleased with the large size. I bought three of each color, and I've decided to keep a couple for myself! They are sturdy, practical, and good-looking. All that received them have loved them. I use them for overnight bags and for hauling stuff back and forth to and from school. January 13, 2014
Rated 5 out of 5 by Extra Roomy...One of a kind! Love these bags...I first ordered the Merlot (red ) one before the Christmas holidays and I got a lot of compliments :) I then ordered two of each to give as Christmas gifts! They are so versitile, from beach going to the office....LOVE them all!! January 13, 2014
Rated 5 out of 5 by Good product This rug is stylish, comfortable to stand on, and has held up to lots of wear well. This is the second time I have purchase this product. It does have an "odor" when first unpacked. January 12, 2014
Rated 5 out of 5 by Icon Totes These wonderful Totes arrived in time for Christmas gifts. Thank you for the speedy shipping and a quality product. January 8, 2014
Rated 5 out of 5 by Love this bag! I order the Bee bag every Christmas and use it as my everyday tote (only lasts a year, but what do you want for less than $20??). The green color goes with everything! I get non-stop compliments on this bag and it's become my signature tote. January 8, 2014
Rated 5 out of 5 by Large Bag This bag is very large and top quality. I gave the "tower" and "crown" as gifts this year and I felt very good about giving them. Especially since I was able to purchase them at a discounted price. Great deal! January 1, 2014
Rated 3 out of 5 by Nice bag/Handle broke So disappointed that the handle broke on this very nice product. I bought four to give as gifts at my daughter's birthday on Thanksgiving Day. The Birthday girl's handle broke when she traveled with the bag over Christmas. So sad for her as she really liked the bag. I would recommend this tote if the handle had not broken. December 28, 2013
Rated 4 out of 5 by Great gifts I ordered three of these when they were on sale. I gave the Bee & Laurel as a birthday gift, kept one for myself, and just gave the Eiffel Tower as a Christmas gift. The bag is durable and a great size for shopping, traveling or everyday use; many compliments all around. The brass colored rivets that hold the handles are a little inconsistent in how they are attached (somewhat uneven) to the handles however it does not affect the functionality of the bag. The zippered pocket inside is a nice bonus. December 26, 2013
Rated 2 out of 5 by not that great I ordered 3 of these to fill and give as gifts.The straps were not of uniform thickness on the bags,thikcker in some spots,thinner in others.One side of the strap is freyed on them, like their unfinished, not smooth or polished.The bag itself is thin,almost see through.They looked so cute on the website that I was willing to pay shipping charges(something that I never do).Maybe that was a sign I should not have gotten them,I am quite dissapointed. December 19, 2013
Rated 5 out of 5 by Great deal! I bought these jute totes for gifts and at $15 each, they're a steal! Really large. Great colors and designs, too. I wish the Mavelot wasn't out of stock. But all the rest were available. December 14, 2013
Rated 5 out of 5 by Beautiful totes I purchased six of these totes in different colors and icons: beige/black Eiffel Tower aqua/crown black/bee black/fleur-de-lis green/fleur-de-lis green/bee with laurel leaves One was for me, and the other five I used as Christmas gifts and placed their other gifts inside. Just added tissue, and burlap ribbon! Gorgeous! Cannot wait to give them to everyone, they are so pretty and handy to have. Have already used mine several times and just love it. Colors are beautiful and love all of the designs. December 12, 2013
Rated 5 out of 5 by Overall great I have had one of these totes for years and it still looks good. I ordered several for gifting. They are very sturdy and a perfect size. December 12, 2013
Rated 4 out of 5 by Good value I purchased 3 of these totes for the girls in our family for Christmas. I loved the colors and size. December 8, 2013
Rated 5 out of 5 by size & price are unbeatable Great oversized tote that looks very stylish. Great value! December 5, 2013
Rated 5 out of 5 by Great value! I ordered several of these totes to use as packaging for smaller gift boxes. They worked perfectly and look great! The recipients will be able to now use them for carrying groceries or their other purchases. November 30, 2013
Rated 5 out of 5 by Perfect gift I bought a few of these for Christmas a couple years ago. They were a hit. This year I got about 12 of them and I love the new colors and icons. Great gift bags that are a gift in, and of, themselves. The Eiffel Tower bags make for wonderful "French" market baskets at the Farmers' Market on weekends or just grocery shopping. One friend uses hers as her carryon bag on planes. I have not had, nor have I heard of from my friends, a single problem with the handles. Hopefully there will be more colors and icon styles in the coming years. Great bargain when they are on sale. November 29, 2013
Rated 2 out of 5 by Bad & good !!! The bag is much larger than expected. The leather handles are very stiff & hard in the hand. The fabric is quite stiff & scratchy as well. Got 3 on sale at $15. Wouldn't pay more !!! November 27, 2013
Rated 5 out of 5 by Fantastic, love the embroidery...great value I bought 2 of these bags and had an initial monogrammed on the back side. They are great gift idea for anyone!!!! November 27, 2013
Rated 4 out of 5 by Very stylish and practical This is a nice product for the money. I was surprised at the size when I received it and initially thought that it was too big to be practical. Not so --I've used it several times and love it. November 23, 2013
Rated 5 out of 5 by Love them totes!!!! My sister and I already have 3!!! But, they are great to carry and keep many things around the house. They look fantastic at a price you can't beat!! Not only to keep things in the house, but inside the car they are great also. We just love them!!! November 20, 2013
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