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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.5 5 148 148
Great Bag! I received the tan bag from my boss for xmas. Liked it so much - sturdy & stylish, I've purchased the aqua blue for my daughters birthday. I also bought the cosmetic bags. They are just a slight shade off, but it will be a nice set for our next adventure. Great gift and a good value. February 14, 2014
i love it! i know it will last me about 1 year before it falls apart....carry it daily to and from the office...everything from lunch, to shoes. to wine bottles, soup cans get dumped into it. and it looks FAB! i feel like a bag lady but dont look like a bag lady! i will alway use my icon totes!!! February 13, 2014
roomy While the fabric isn't soft or delicate this is a workhorse of a bag - able to put a lot of stuff in and carry comfortably on your shoulder. The graphic design (Eiffel tower) is nice too! February 13, 2014
This is a great tote This tote bag is a good size. It is well constructed. And the color is as advertised. February 9, 2014
Tote bag I bought the tote bag for a friend's birthday. She loved it! I did too. I'm thinking of getting one for myself. February 7, 2014
This product is great quality & value I was really impressed by this tote and the value. I thought that the icon was painted when in fact it was embroidered beautifully. I purchased 3 as gifts. I brought one to work to show my co-workers the quality and they bought them for their friends too. January 30, 2014
Pretty Color- Paris in the Spring I bought the Eiffel Tower Icon Tote in the aqua color as a gift for a friend who has been to Paris and loved it. Needless to say, this gift was a big hit. The bag is roomy enough to take extras for after-work "play dates," whether going to the gym or going to meet friends. Great for taking work shoes, umbrella, and other items while commuting in walking shoes! January 25, 2014
Great tote but the handles are too short for me I ordered this tote at Christmas time, and got a great sale price. I needed a tote for work, because I travel in between two offices and I need to carry almost everything with me. The tote is great, it is really large, the quality is nice and the embroidered design on the front is lovely. (I chose the bee and laurel design.) the only downfall is that the handles are too short. I can barely get them over my shoulder when the tote is full especially when wearing any bulky clothing. They just need to be a touch longer to carry the tote comfortably. So, beware if you intend to carry this over your shoulder. I would probably order again, but maybe not for everyday use for the office. January 18, 2013
Great Sturdy Tote! I bought many of these for gifts. When they arrived, I was pleased with the large size. I bought three of each color, and I've decided to keep a couple for myself! They are sturdy, practical, and good-looking. All that received them have loved them. I use them for overnight bags and for hauling stuff back and forth to and from school. January 13, 2014
Adorable tote I purchased the blue crown tote for my traveling niece. She loved it! I have 2 of these totes for myself and love the style and colors. Great prices too! January 19, 2014
This product is great! This tote is so roomy and the quality is great. I may be ordering another one. Love it. January 20, 2014
These bags are attractive and roomy! I loved these bags once I got over the shock that they were made of jute not canvas. I failed to read that description but they are attractive and roomy! I got 5 of them to give as gifts but have kept 2 for myself. January 15, 2014
Extra Roomy...One of a kind! Love these bags...I first ordered the Merlot (red ) one before the Christmas holidays and I got a lot of compliments :) I then ordered two of each to give as Christmas gifts! They are so versitile, from beach going to the office....LOVE them all!! January 13, 2014
These were given as Christmas Gifts My sister-in-law loved these bags and couldn't believe I had given her 3 in various colors and designs. At that price who wouldn't! January 16, 2014
I Love This Product! This tote is the perfect size for taking it to the gym, going to the beach or using it for your grocery shopping. It also makes a great gift. January 15, 2014
Good quality and value Fashionable design, durable construction and size allow for everyday use ranging from grocery carrier to travel take along to outfit accessory. Lovely! January 14, 2014
Roomy & great carry on bag for travelling. Gave these totes for teachers' gifts & they loved them! January 16, 2014
Good product This rug is stylish, comfortable to stand on, and has held up to lots of wear well. This is the second time I have purchase this product. It does have an "odor" when first unpacked. January 12, 2014
Icon Tote Love this tote ! I got SUPERFAST DELIVERY of a unique item ! January 15, 2014
Love this bag! I order the Bee bag every Christmas and use it as my everyday tote (only lasts a year, but what do you want for less than $20??). The green color goes with everything! I get non-stop compliments on this bag and it's become my signature tote. January 8, 2014
Icon Totes These wonderful Totes arrived in time for Christmas gifts. Thank you for the speedy shipping and a quality product. January 8, 2014
Nice bag/Handle broke So disappointed that the handle broke on this very nice product. I bought four to give as gifts at my daughter's birthday on Thanksgiving Day. The Birthday girl's handle broke when she traveled with the bag over Christmas. So sad for her as she really liked the bag. I would recommend this tote if the handle had not broken. December 28, 2013
not that great I ordered 3 of these to fill and give as gifts.The straps were not of uniform thickness on the bags,thikcker in some spots,thinner in others.One side of the strap is freyed on them, like their unfinished, not smooth or polished.The bag itself is thin,almost see through.They looked so cute on the website that I was willing to pay shipping charges(something that I never do).Maybe that was a sign I should not have gotten them,I am quite dissapointed. December 19, 2013
Love the totes and colors. I bought four totes to give to friends and keep one for myself of course. The price couldn't be beat! I appreciate the sturdiness of the fabric. The length of the straps is just right for me. There is also a zipper pocket inside that helps me keep up with keys, a pen, and lipstick- the vitals. December 24, 2012
inexpensive tote I love the tote! It has a zipper @ the top of the tote, so you don't have to worry about your personal things being exposed. Very roomy and fashionable. January 13, 2013
Perfect gift I bought a few of these for Christmas a couple years ago. They were a hit. This year I got about 12 of them and I love the new colors and icons. Great gift bags that are a gift in, and of, themselves. The Eiffel Tower bags make for wonderful "French" market baskets at the Farmers' Market on weekends or just grocery shopping. One friend uses hers as her carryon bag on planes. I have not had, nor have I heard of from my friends, a single problem with the handles. Hopefully there will be more colors and icon styles in the coming years. Great bargain when they are on sale. November 29, 2013
Loved this bag I bought this product to take on a cruise. It really fit the bill...very roomy and included a zipper which helped keep the contents from falling out. December 1, 2012
Great deal! I bought these jute totes for gifts and at $15 each, they're a steal! Really large. Great colors and designs, too. I wish the Mavelot wasn't out of stock. But all the rest were available. December 14, 2013
Overall great I have had one of these totes for years and it still looks good. I ordered several for gifting. They are very sturdy and a perfect size. December 12, 2013
Good value I purchased 3 of these totes for the girls in our family for Christmas. I loved the colors and size. December 8, 2013
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Product:AJ142-Icon Tote