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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.6 5 140 140
Purchased 3 and all defective! I was so disappointed with these totes. On one the handles are attached over 1/4 inch difference-very noticable. Also it appears that they didn't push down all the way on the molds on the leather handles and you can see outlines that were in the incorrect place. One was attached cricked-very noticable. On one tote the metal appeares to be old looking as if it sat in a moist environment and tarnished.- the other two look so different. I should have sent these back but so busy and hate paying shipping charges! Just do not buy as gifts as they are not up to ballard's usual quality and you will be embrassed! February 20, 2014
Very stiff I ordered a dozen of these bags in different patterns to give as party favors. They are decent, but pretty stiff and look cheap. I am not sure I am going to feel comfortable giving them as gifts. November 7, 2013
Highly recommend this tote : ) Ladies & gentlemen, this is the best bag ever for the beach or spending the night over at a family or friends place for the weekend. Holds everything. I love the color, texture, even the smell of this wonderfully made product. Large, but comfortable to hold anything over my shoulders with, no matter what the weight of what I've placed in the bag. Thank you once again Ballard Designs for another great item to have on hand. : ) I chose the Eiffel Tote. June 25, 2013
Fades!! I purchased the blue tote to use as a beach bag. It faded to a seafoam green color after several trips to the beach., just from sitting in the sun. Actually it was under my umbrella much of the time. The bottom of the bag remained the pretty spa blue color, but the rest of the bag that was exposed to the sun faded badly. I do not recommend the product for this reason. Very disappointed! September 18, 2013
Great gifts I ordered three of these when they were on sale. I gave the Bee & Laurel as a birthday gift, kept one for myself, and just gave the Eiffel Tower as a Christmas gift. The bag is durable and a great size for shopping, traveling or everyday use; many compliments all around. The brass colored rivets that hold the handles are a little inconsistent in how they are attached (somewhat uneven) to the handles however it does not affect the functionality of the bag. The zippered pocket inside is a nice bonus. December 26, 2013
Large Bag This bag is very large and top quality. I gave the "tower" and "crown" as gifts this year and I felt very good about giving them. Especially since I was able to purchase them at a discounted price. Great deal! January 1, 2014
Icon Tote I purchased 3 icon totes (black/green/ligt blue) - one for myself and the other two as gifts. I am extremely pleased with all 3! Colors were exact to what was pictured, size is great, the zipper closure makes this type of tote secure, but best of all are the durable leather handles which aren't normally found on this type of tote. I was lucky enough to purchase all on sale, but would buy again at the normal price. I have shipped one as a gift to the UK! Thank You Ballard Designs for always having quality merchandise! Sincerely, Marlene P August 19, 2013
My new favorite tote bag. I ordered four of these before last Christmas to give as gifts to my daughter-in-law, her mother and her sister. I put some treats in them, But the bags were THE GIFT. They seemed to love them. When I saw their excitement I was feeling a little left out...wishing I had bought one for myself as well. So, when I saw that Ballard still had them (and they were on sale) I jumped at the chance to get one for myself. This bag comes off as elegant, but is lined with a plastic like coating so it could be used to carry a wet swimsuit home from the beach, and for carrying a picnic to he beach as well. The handles are leather, they can hold up to almost anything. March 28, 2014
Love the bag! Love its sturdiness and leather straps! very lightweight! looking forward to using it when I go to the beach. Idt will hold a lot of items; at least two large beach towels plus all the other beach necessities. November 5, 2012
Bad & good !!! The bag is much larger than expected. The leather handles are very stiff & hard in the hand. The fabric is quite stiff & scratchy as well. Got 3 on sale at $15. Wouldn't pay more !!! November 27, 2013
Great bag! This is my second tote order and I love it. It's good for my knitting; swim gear, gym gear etc. I have also used it for my travel bag as a "take on" for the plane. Can't go wrong with this bag. March 17, 2014
Great size but diaappointing I was very disappointed in the quality of the material. November 16, 2013
This tote is much bigger than it looks online! I purchased 2 of these totes ~ 1 for my daughter and 1 for myself. What a pleasant surprise when I opened the delivery box! The bags are much bigger than they look online and in the catalog. They are very well-made and stylish! I highly recommend this product. November 9, 2012
So Cute! Bought the natural color with paris design as a gift for my sister and she loves it:) February 26, 2014
This bag is too big for me to carry but it was my mistake not realizing the size. This product seems well made and was true to color. I misunderstood the size and it is way too big for me to carry books which is what I wanted it for. My fault I guess. February 22, 2014
Great Bag! I received the tan bag from my boss for xmas. Liked it so much - sturdy & stylish, I've purchased the aqua blue for my daughters birthday. I also bought the cosmetic bags. They are just a slight shade off, but it will be a nice set for our next adventure. Great gift and a good value. February 14, 2014
i love it! i know it will last me about 1 year before it falls apart....carry it daily to and from the office...everything from lunch, to shoes. to wine bottles, soup cans get dumped into it. and it looks FAB! i feel like a bag lady but dont look like a bag lady! i will alway use my icon totes!!! February 13, 2014
roomy While the fabric isn't soft or delicate this is a workhorse of a bag - able to put a lot of stuff in and carry comfortably on your shoulder. The graphic design (Eiffel tower) is nice too! February 13, 2014
This is a great tote This tote bag is a good size. It is well constructed. And the color is as advertised. February 9, 2014
Tote bag I bought the tote bag for a friend's birthday. She loved it! I did too. I'm thinking of getting one for myself. February 7, 2014
great bag for fun shopping First time buying from this company with a very positive result. LOVE my bag. Bought four as the price was too good to pass up (was weekly special). Keeping one for me and the other's as gifts. Bought Bee emblem (I live in the south) and love the zippered closure to keep everything inside. Hope to use it as carryon travel bag also...wouldn't take to beach as it is made of jute and sand can get into it. But everywhere else it's great. Strapping seems sturdy and edging finished nicely. Happy Dance:))))) August 21, 2013
This tote holds a ton! I ordered 2 of the icon totes- the crown and the bee. I used the crown tote on a recent vacation. It served as my carry-on bag, shopping tote and beach bag and I could not have been happier with it. I could fit so many items in it, loved the interior zipper pocket for small items and was thrilled with the coating, which prevented the bag from getting stained or dirty. I will be using the bee tote in the fall, as a work bag. August 21, 2013
Icon Totes I purchased a few different totes which we recently used during our vacation. They hold a lot of items & the zipper is a great feature. The handles could have been a little longer for my liking but I am tall. They are not lined so we were careful where we put them down. I am pleased with my purchase August 25, 2013
This product is great quality & value I was really impressed by this tote and the value. I thought that the icon was painted when in fact it was embroidered beautifully. I purchased 3 as gifts. I brought one to work to show my co-workers the quality and they bought them for their friends too. January 30, 2014
Pretty Color- Paris in the Spring I bought the Eiffel Tower Icon Tote in the aqua color as a gift for a friend who has been to Paris and loved it. Needless to say, this gift was a big hit. The bag is roomy enough to take extras for after-work "play dates," whether going to the gym or going to meet friends. Great for taking work shoes, umbrella, and other items while commuting in walking shoes! January 25, 2014
Cute tote! Nice leather handles. Nice bag lining (drink spilled inside, wiped it out easily). Pretty embroidery. Scratchy exterior rubs the interior of my arm when I place the bag over my shoulder. Perfect to carry in hand though! August 22, 2013
Adorable tote I purchased the blue crown tote for my traveling niece. She loved it! I have 2 of these totes for myself and love the style and colors. Great prices too! January 19, 2014
This product is great! This tote is so roomy and the quality is great. I may be ordering another one. Love it. January 20, 2014
Great Sturdy Tote! I bought many of these for gifts. When they arrived, I was pleased with the large size. I bought three of each color, and I've decided to keep a couple for myself! They are sturdy, practical, and good-looking. All that received them have loved them. I use them for overnight bags and for hauling stuff back and forth to and from school. January 13, 2014
These bags are attractive and roomy! I loved these bags once I got over the shock that they were made of jute not canvas. I failed to read that description but they are attractive and roomy! I got 5 of them to give as gifts but have kept 2 for myself. January 15, 2014
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