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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.6 5 183 183
Even better than expected! I bought 7 of these to give as gifts, and when I opened the box, I immediately wished I had gotten one for myself! They are large, excellent quality, and super cute! I will definitely purchase the icon tote again! December 30, 2012
Love this bag I use this bag all the time. I keep it in the car and use it every week. Excellent value and stylist too! December 28, 2012
great value we had a number of female customers who just loved the bag as holiday gifts December 28, 2012
Everyone on my list loved it! The design is very practical, with a flat bottom and leather grommeted handles. Plenty of designs to please everyone on your list. A great buy! December 27, 2012
Love the totes and colors. I bought four totes to give to friends and keep one for myself of course. The price couldn't be beat! I appreciate the sturdiness of the fabric. The length of the straps is just right for me. There is also a zipper pocket inside that helps me keep up with keys, a pen, and lipstick- the vitals. December 24, 2012
Awesome quality! Really love this bag I ordered as a gift. Wish I would've ordered one for myselft! December 21, 2012
Very useful as well as attractive. The best features are it's light weight and has a zippered top. December 19, 2012
Great for the gym! This tote was such a good deal and I love using it as my gym bag. It's a fun to have something cute to carry when I'm looking grubby. December 14, 2012
Complete disappointment This was my first purchase and I was extremely disappointed with the bags. The fabric is so rough I was unable to give them as gifts as I feared they would be too harsh for someone with sensitive skin. Now I am faced with additional charges to return the bags after already returning the other product I purchased at the same time which was not true to the color of the picture in the catalog. Since both products shipped separately I'm not sure what my charges will be to return them. I don't plan to order from Ballard again based on this experience which leaves me with over $20 out of pocket and no product. December 13, 2012
Great bag! I love my new bag. It is excellent quality and just big enough for what I needed. December 11, 2012
24" lighted wreath I was disappointed in that the wreath was 16". When I called I was told that I had to "fluff it out." It was plain (2 pine cones) & I would have preferred to have known that it was smaller than anticipated. I did pull out the branches but ... just not what I had expected. December 9, 2012
Wonderful! I buy several of these every year at Christmas time for myself and my family. Now, do I really need a bag EVERY year, no, but it's fun to look forward to. My family always looks for which bags are theirs and they know they will last and look good for a long time. These really are quality bags, simple, but a statement. I do have a collection! December 9, 2012
great multi purpose tote! I bought two totes. One for myself and one for my sister-in-law for Christmas. I find the tote roomy and well made. Great for toting things around in your car or going to the gym or even groceries. I bought mine to use specifically for the beach. My husband and I go to the caribbean every year and this folds flat in my suitcase. It also holds all my beach gear while looking stylish! Love it! December 6, 2012
Nice tote for the price! I bought these as Christmas presents and am very happy with the quality and design. They are large and roomy so very versatile. I have one that I received last year as a gift and use it weekly. Great bag! December 5, 2012
Looks great and very durable These totes are a terrific value! I've bought several in different colors. For myself, I bought both the black and tan totes. I use them every day to carry items to work: lunch, purse, extra shoes, books, paperwork, etc. After very heavy use, my totes show no sign of wear and still look great! The small inner zip compartment is convenient for keys, pens, sunglasses and spare change. The outer zipper keeps everything stowed safely inside. I also bought a chartreuse bee tote as a birthday gift for my sister. To play off the bee icon, I filled her tote with cute bee-motif items and products made with honey and bee's wax. Then I wrapped up the whole tote in yellow paper with a big black bow and a furry bee ornament. My sister adored her "Happy Bee-day" present! So much in fact, that I bought two more bee totes for friends to re-create the bee themed gift for them. With the aqua crown icon tote, you could make a queen or princess themed gift filled with those type products. I highly recommend these totes as gifts, given alone or filled with themed products for a fun, unique surprise. December 4, 2012
icon tote Great tote. Very roomy and I love that it has an inside pocket. I bought 5 of them to give as holiday gifts. I will even use some of them as packaging for other gifts. A 2 in 1! December 2, 2012
Loved this bag I bought this product to take on a cruise. It really fit the bill...very roomy and included a zipper which helped keep the contents from falling out. December 1, 2012
Love the size and sturdy construction I like the classic look of this tote. Took it along to do some Christmas shopping and I put my individual purchases into it. Much better than juggling individual bags. November 29, 2012
Fun!! So cute! Everyone wants to know where they can get one so I've purchased 7 this year as Christmas gifts. November 29, 2012
Icon Tote Great style. Fits many functions. Very durable. Nice choice of colors and designs. November 28, 2012
Love the Size... These bags are beautiful. I ordered three. Two as gifts and one for myself ! They are larger than I thought but will have many different uses due to the size. Very well made and really a great value for the price. Buy a few , you won't regret it ! November 25, 2012
Product is very large, it zips and is stylish...Great for shopping! Great Price! I bought my bag a couple of years ago, I carry it mostly as a travel bag, my sister seen and loved it so I bought her one for her birthday. November 25, 2012
Awesome Tote This tote bag is big and very durable. It is perfect for anyone that needs to carry around a lot of stuff, like myself with boys in sports and always on the go. This tote also makes for a perfect gift! November 19, 2012
Icon tote are great! I ordered 2 icon for myself and one as a gift. They are great quality and I was pleased to see the design was embroidered on rather than screen printed. Love them and will enjoy using them! November 14, 2012
This tote is much bigger than it looks online! I purchased 2 of these totes ~ 1 for my daughter and 1 for myself. What a pleasant surprise when I opened the delivery box! The bags are much bigger than they look online and in the catalog. They are very well-made and stylish! I highly recommend this product. November 9, 2012
Love the bag! Love its sturdiness and leather straps! very lightweight! looking forward to using it when I go to the beach. Idt will hold a lot of items; at least two large beach towels plus all the other beach necessities. November 5, 2012
Good for a Holiday gift. I've given this bag as a holiday gift three years in a row. It's fun to fill with goodies. And then can be used all year round. November 4, 2012
This tote is beautiful! I love this tote so much that I went back and bought 3 more for gifts! What a bargain and they are simply beautiful and so well made! I love everything about it! November 4, 2012
Great bag, great price I bought 6 of these bags last year as the 'gift bag' for my holiday gifts for girl friends. Add wine, olive oil and the latest cookbook and you have a great gift that will keep them thinking of you every time they head to the farmers market, as it has a great interior coating. October 28, 2012
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