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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Icon Tote 4.6 5 166 166
Love the size and sturdy construction I like the classic look of this tote. Took it along to do some Christmas shopping and I put my individual purchases into it. Much better than juggling individual bags. November 29, 2012
Fun!! So cute! Everyone wants to know where they can get one so I've purchased 7 this year as Christmas gifts. November 29, 2012
Icon Tote Great style. Fits many functions. Very durable. Nice choice of colors and designs. November 28, 2012
Love the Size... These bags are beautiful. I ordered three. Two as gifts and one for myself ! They are larger than I thought but will have many different uses due to the size. Very well made and really a great value for the price. Buy a few , you won't regret it ! November 25, 2012
Product is very large, it zips and is stylish...Great for shopping! Great Price! I bought my bag a couple of years ago, I carry it mostly as a travel bag, my sister seen and loved it so I bought her one for her birthday. November 25, 2012
Awesome Tote This tote bag is big and very durable. It is perfect for anyone that needs to carry around a lot of stuff, like myself with boys in sports and always on the go. This tote also makes for a perfect gift! November 19, 2012
Icon tote are great! I ordered 2 icon for myself and one as a gift. They are great quality and I was pleased to see the design was embroidered on rather than screen printed. Love them and will enjoy using them! November 14, 2012
This tote is much bigger than it looks online! I purchased 2 of these totes ~ 1 for my daughter and 1 for myself. What a pleasant surprise when I opened the delivery box! The bags are much bigger than they look online and in the catalog. They are very well-made and stylish! I highly recommend this product. November 9, 2012
Love the bag! Love its sturdiness and leather straps! very lightweight! looking forward to using it when I go to the beach. Idt will hold a lot of items; at least two large beach towels plus all the other beach necessities. November 5, 2012
Good for a Holiday gift. I've given this bag as a holiday gift three years in a row. It's fun to fill with goodies. And then can be used all year round. November 4, 2012
This tote is beautiful! I love this tote so much that I went back and bought 3 more for gifts! What a bargain and they are simply beautiful and so well made! I love everything about it! November 4, 2012
Great bag, great price I bought 6 of these bags last year as the 'gift bag' for my holiday gifts for girl friends. Add wine, olive oil and the latest cookbook and you have a great gift that will keep them thinking of you every time they head to the farmers market, as it has a great interior coating. October 28, 2012
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Product:AJ142-Icon Tote

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