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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 202 reviewers.
Rated 5 out of 5 by Great product This bowl is very pretty and the monogram makes it a special gift. January 9, 2013
Rated 5 out of 5 by Loved them! I bought one of each and intended to give away 3 and keep one for myself. However, we had an unexpected guest for Christmas so I ended up giving the 4th one away. Everyone loved them! I plan to buy another one for myself. January 8, 2013
Rated 4 out of 5 by the strap broke the first time I used it I did not overload the tote and the strap broke the first time I used it. I really like the tote so I took it to my shoe repair place and they are repairing and strengthening it. Unfortunately the repair is more than the tote cost. January 8, 2013
Rated 5 out of 5 by Fabulous quality at great price I couldn't believe the quality of these bags for the price they were offered at. They are large, well-made and simply beautiful! The leather handles give them a sturdy touch of class. I ordered two in different colors--one for a gift and one for me. January 7, 2013
Rated 5 out of 5 by Beautiful design and colors I ordered the icon bag to give as gifts to my family - and loved the quality, colors and designs that were offered. It's roomy, sturdy and pretty and works well for travel, the gym or the pool - or carrying files and bigger items. Unexpectedly, I received the bumblebee green bag as a gift for Christmas and I have used it almost every day! Love carrying it around town - Thank you Ballard Designs for having such a great array of lifestyle products! January 6, 2013
Rated 4 out of 5 by Adorable totes and a good value! These cute bags were the perfect alternative to gift wrapping. January 5, 2013
Rated 5 out of 5 by Holds more than you think! I bought all four bags twice and gave them to the girls in my family, as well as Christmas gifts for the girls in the local pharmacy (went over well!) Each bag has an elegant icon with complementary color. They are sturdy and hold all your things, and give you a polished look. PERFECT! January 4, 2013
Rated 5 out of 5 by Love Ballard Design Love all there products, ordered Totes for Christmas they were great and a quick delivery, one of the best catalogs out there thank you ballard designs mb January 4, 2013
Rated 5 out of 5 by Handy, all-purpose & strong Love this tote, bought 3 for members of the family (including myself). It's pretty, roomy, like the leather straps, and very convenient for travel -- it allows me to carry valuables on an airplane. January 4, 2013
Rated 4 out of 5 by Beautiful and roomy The only reason I'm not giving it 5 stars is I didn't realize how rough the fabric would be. But it is big and very pretty and seems quite durable. January 4, 2013
Rated 5 out of 5 by I adore these totes I have bought several of these totes. I especially like to use them to present gifts with. So much better than wrapping and the gift receiver has a darling bag for shopping, school or errands. My sisters have all received them and they appreciate the designs whether it be the Fleur de Lis, Eiffel Tower or the Bee. Something for everyone. January 3, 2013
Rated 5 out of 5 by PERFECT GIFT FOR SISTERS!! I bought several of these for my mom to give to her sisters for Christmas. They loved them and even used them to carry their other gifts home. These bags are very well made and I believe they will hold up for years. I may have to order myself and my mom one now that we've seen how nice they are. January 3, 2013
Rated 4 out of 5 by Scratchy but mostly nice LARGE tote The monogramming is done excellently. The colors are great. The leather handle is a very classy touch. I bought 6 of these as sister-in-law gifts. The price is very reasonable. BUT the tote is larger than I thought it should be, and the fabric is very rough and scratchy. January 2, 2013
Rated 5 out of 5 by excellent quality, very low cost I ordered 4 icon totes as Christmas presents and they have earned great praise for their looks and versatility. January 2, 2013
Rated 5 out of 5 by Great Tote! I love the size and quality of the bag as well as the stitching of the Fleur de lis. I went home to Louisiana over the Holidays and received a lot of compliments. January 2, 2013
Rated 4 out of 5 by Great tote. Great tote. Large - nice zipper, but handles are slightly too short. Wish the handles were longer. Otherwise, great product and EXCELLENT price. Ballard is awesome and delivery was quick. January 2, 2013
Rated 5 out of 5 by This tote is perfect for everyone. I have carried my own tote for 3 years now. I use it for everything! It's great for an overnight tote or for carrying things for class. I bought 8 more for Christamas presents this year. Everyone loved them! January 1, 2013
Rated 5 out of 5 by Icon tote bags Bought for my daughters. They thought they would be great especially for plane travel with the zipper. My sister saw them and wanted my catalog to order them as well. Would be great to double as a beach bag when traveling. January 1, 2013
Rated 5 out of 5 by Classy Totes I purchased two of these totes on sale to give my girlfriends when we have our annual reunion. I'll fill them with special goodies that I purchase throughout the year. They're sturdy with the leather handles and the canvas lining, yet light to carry; the insignia dresses it up and are bigger and roomier than pictured. Great for all day shopping wherever. I'll have to go back and get one for myself now. Another great Ballard find! December 30, 2012
Rated 5 out of 5 by Even better than expected! I bought 7 of these to give as gifts, and when I opened the box, I immediately wished I had gotten one for myself! They are large, excellent quality, and super cute! I will definitely purchase the icon tote again! December 30, 2012
Rated 5 out of 5 by Love this bag I use this bag all the time. I keep it in the car and use it every week. Excellent value and stylist too! December 28, 2012
Rated 5 out of 5 by great value we had a number of female customers who just loved the bag as holiday gifts December 28, 2012
Rated 5 out of 5 by Everyone on my list loved it! The design is very practical, with a flat bottom and leather grommeted handles. Plenty of designs to please everyone on your list. A great buy! December 27, 2012
Rated 4 out of 5 by Love the totes and colors. I bought four totes to give to friends and keep one for myself of course. The price couldn't be beat! I appreciate the sturdiness of the fabric. The length of the straps is just right for me. There is also a zipper pocket inside that helps me keep up with keys, a pen, and lipstick- the vitals. December 24, 2012
Rated 5 out of 5 by Awesome quality! Really love this bag I ordered as a gift. Wish I would've ordered one for myselft! December 21, 2012
Rated 5 out of 5 by Very useful as well as attractive. The best features are it's light weight and has a zippered top. December 19, 2012
Rated 5 out of 5 by Great for the gym! This tote was such a good deal and I love using it as my gym bag. It's a fun to have something cute to carry when I'm looking grubby. December 14, 2012
Rated 1 out of 5 by Complete disappointment This was my first purchase and I was extremely disappointed with the bags. The fabric is so rough I was unable to give them as gifts as I feared they would be too harsh for someone with sensitive skin. Now I am faced with additional charges to return the bags after already returning the other product I purchased at the same time which was not true to the color of the picture in the catalog. Since both products shipped separately I'm not sure what my charges will be to return them. I don't plan to order from Ballard again based on this experience which leaves me with over $20 out of pocket and no product. December 13, 2012
Rated 5 out of 5 by Great bag! I love my new bag. It is excellent quality and just big enough for what I needed. December 11, 2012
Rated 3 out of 5 by 24" lighted wreath I was disappointed in that the wreath was 16". When I called I was told that I had to "fluff it out." It was plain (2 pine cones) & I would have preferred to have known that it was smaller than anticipated. I did pull out the branches but ... just not what I had expected. December 9, 2012
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