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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 195 reviewers.
Rated 5 out of 5 by Lovely and well made. Excellent product. Well made and very stylish. I used it to package a Christmas present for an added gift touch. The recipient loved it, as well. January 6, 2016
Rated 5 out of 5 by Roomy and Fashionable Tote! Love this tote - and also purchased extras for gifts! They were a huge hit!! I always receive many compliments when I use this tote!! December 26, 2015
Rated 5 out of 5 by Very good quality. I purchased this as a gift. When it arrived I ordered another for myself. Love it. December 4, 2015
Rated 5 out of 5 by Such a cute gift! I purchased this for a friend who is a past pageant queen. I am filling it with lots of cute crown themed goodies for her holiday present. I know she will love it! November 19, 2015
Rated 5 out of 5 by Superior workmanship This bag is made exceptionally well. Larger than I had anticipated and can be used for a variety of things. Great for a weekender, grocery carryall, gym bag, etc. I will purchase more! October 29, 2015
Rated 5 out of 5 by My absolute go-to tote bag! I love this tote bag. It's nice and large so I can shop at the farmers markets with ease. It holds all my fruits and vegetables and then some all in one bag. I have been stopped numerous times by people asking and giving compliments about this tote bag. September 13, 2015
Rated 5 out of 5 by Cashiers love these bags! I have several of these bags I keep in my car for groceries and shopping. Without fail, every time I check out at a store the cashier remarks how much she loves the bags and where did I get them? I've given many away as gifts. They have replaced the plastic bags I was accumulating and they also make it so easy to bring in groceries in just one or two bags. They are very strong. I received my first one as a complimentary gift at a Ballard store, and I had no idea then how much I was going to enjoy them. June 13, 2015
Rated 5 out of 5 by Better than the photo I purchased this tote as a gift and was tempted to keep it for myself. Much larger than it looks in photo, well made and beautiful detail in the design. April 8, 2015
Rated 5 out of 5 by Perfect Bag I love this bag, have traveled with it as my carry-on to several countries and weekend jaunts. It fits well enough under the seat of the plane, too. This bag has held up so well and is strong, I have given a couple as gifts. January 17, 2015
Rated 5 out of 5 by Great price and amazing quality I gave these away to all of my girlfriend at Christmas. Great gifts. January 16, 2015
Rated 2 out of 5 by Originally happy until... I bought a few of these to give as future presents, but when I went to use one of them to give as part of a birthday present, I was really upset to find out most of them were stained, especially the light colored aqua and sand ones... Also some of the weaving is uneven and looks loose, it doesn't look pretty at all. I'm trying to remove the stain now but it won't come out and probably will not give this as a present anymore which is upsetting since I did buy a few of them after all. I uploaded some picture to show what I'm talking about. Only 1 out of 4 actually looks presentable... For the price, it wasn't worth it at all. January 13, 2015
Rated 5 out of 5 by Wonderful tote This tote is big enough to use for shopping, traveling or what ever needs you have. I just love it and bought more them as gifts. January 12, 2015
Rated 4 out of 5 by Nice quality Very nice quality. Shipping method was a little extreme! Came in a huge box - total overkill! January 12, 2015
Rated 4 out of 5 by Attractive, well made, good multi-purpose tote Purchased the totes to use as gift bags for Christmas gifts. They were larger than anticipated, but everyone loved them. January 11, 2015
Rated 4 out of 5 by Paris "Iconic" Tote We were just in Paris and I loved the Eiffel Tower design on the tote bag because it would be a reminder of our trip and a welcomed tote for back and forth on the train to work in the city. I did not realize that this specific design was "burlap" until I received my order ... burlap is not my favorite. I would have preferred the sturdy sailcloth instead. January 8, 2015
Rated 5 out of 5 by its a Icon, what more can you say? Love this tote and all of Ballards tote for that matter. Use them for toting just about anything and everything. Can't go wrong on this January 3, 2015
Rated 1 out of 5 by Stiff material and plain ugly! This item was supposed to be a gift for my daughter. The item was very stiff and not at all what I expected. It was so ugly that I did not even give it to my daughter. It is not worth the money. January 2, 2015
Rated 5 out of 5 by Great price, lives up to photo I bought three of these: Fleur de Lis, Bee, and Crown. Love them all. Zipper is a nice feature for this tote. Will use them for beach, market, gym. Cute, cute cute! January 1, 2015
Rated 5 out of 5 by Excellent gift for the price and the items had embroidered emblem that made it very apealing. Excellent gift for the price and items had embroidered emblem that made it very appealling and attractive. The ladies who received them really enjoyed getting and commented about the embroidered fleur de lis vs a stamped emblem. Thank you for the offering. December 31, 2014
Rated 4 out of 5 by Nice Beach Bag I purchased these for office friends and ordered a variety of colors. They were larger than I expected and I wondered how much weight they could hold. They seemed sturdy enough for beach bags but not groceries. I really liked the zipper and inside zip pocket. Very cute bags. December 29, 2014
Rated 5 out of 5 by Great gift bag! I used these as gift bags! Everyone was thrilled with them and they had a bag to bring their xmas gifts home in! December 29, 2014
Rated 5 out of 5 by Timeless tote These totes are a long-time Ballard Designs staple, and I'd imagine a best-seller as they've been offered by the company for many years now. I got mine more than 3 years ago at a really low sale price, when the large size was available in the aqua colored jute with the fleur de lis icon. I was pleasantly surprised that the design was actually embroidered on, I thought it would just be printed. The bag is not lined per se, but the jute is plasticized on the inside, which gives the bag a bit of body and also keeps any spills mostly contained to the inside, and makes it a good beach or poolside bag for containing damp items. Nice leather handles, lightweight yet sturdy bag, and the large size has *a lot* of interior room. Excellent to take to the flea market. These make excellent, personalized gifts. Like most jute products, it is bit stinky, so you'll probably want to "air it out" before use. December 28, 2014
Rated 5 out of 5 by good quality Since I bought this when on sale I was concerned the sale price may indicate an inferior product. But not the case. It seems well made with good quality materials. I am happy with this purchase. December 21, 2014
Rated 5 out of 5 by Sturdy, classic and useful I purchased one of these for each of my girlfriends and then tucked something unique and personal inside. They are sturdy, classic and useful. December 21, 2014
Rated 4 out of 5 by Always a big hit I've ordered this last year too, and it's always a big hit. The red is popular! However, one of the aqua tote bags had a flaw in the woven material. I will be sending this one back. It's still a good buy on sale at $15. December 20, 2014
Rated 5 out of 5 by I love these totes These totes are so stylish. I am using them to hold collections of papers and magazines and I just love them. They are just as described on the website and I will likely be ordering more as gifts in the future. December 12, 2014
Rated 5 out of 5 by Love this Tote! Love the size of this tote! I bought this for myself to run around town as a shopping bag. Great materials,handles made from leather. Was surprised at how fast it was shipped! November 30, 2014
Rated 5 out of 5 by great gift Gave this to my daughter last year, now the daughters in law are getting them. November 22, 2014
Rated 5 out of 5 by Incredible Value Just purchased two of these bags while on special through Bring Home Ballard. I am filling them up with goodies for my two nieces who are both away in college. Great bags...large/roomy, zipper, & a lightly plasticized lining make them so useful. They could be a carry on for travel, go to the beach, take care of babies things.....the uses are many. And did I mention they have leather handles?! And they were only $15.!!!! Thank you Ballard for this incredible deal! November 20, 2014
Rated 5 out of 5 by Great tote! I purchased two of these totes...1 for myself and 1 for a gift. They are beautiful and big! The leather handles are a nice touch! I'm going to have the one I bought as a gift monogrammed. I would recommend this tote for a day at the beach, a day out shopping or as a travel bag. November 19, 2014
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