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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Icon Tote 4.6 5 157 157
I love these totes I have purchases several of these totes. They make GREAT gifts. I use them as 'wrapping' paper to hold other gift items. People love them. When they're on sale, they're a great value. August 18, 2014
Great value for the price I ordered these totes as hostess gifts and they were perfect! They are much bigger than they looked in the picture, so they can hold quite a bit. They are great quality, and I really like that there is a zippered pocket inside and the top zips closed. Makes a great gift! August 15, 2014
We bought the Crown Tote and Anchor Tote as Gifts We these as gifts and my crafty daughter embellished them with rhinestones to make them extra special! The friends she gave them to loved them!!!! I highly recommend, I also have one for myself and my daughter uses hers for her gym bag. August 14, 2014
Great Value! These totes are adorable, well made, sturdy and a LOT bigger than I thought they'd be. Terrific for the beach or a day at the farmers market. I bought several for myself and for gifts and am truly thrilled with them. Beyond that, I get compliments on how cute they are every time I use one! August 13, 2014
The color is great and the burlap texture is wonderful. This tote bag looks beautiful and sturdy. Very roomy and will work well for traveling. Thanks. August 7, 2014
Terrible bag I am completely floored by all of the positive reviews on this bag. The fabric is very scratchy and rough, which I expected, since it's jute. What I did not expect is that the handles would actually hurt my shoulder if I'm carrying it while wearing a bathing suit or sleeveless shirt. (I bought this bag wanting to use it as a beach bag, so obviously this is a problem.) The handles are rigid, rough and very uncomfortable to use. They appear to be the poorest quality leather. I would absolutely not recommend this to anyone. I don't think it's up to Ballard's usual standard. July 22, 2014
Leaves fibers on my clothing I ordered the natural color bag with the Eiffel Tower on it. Although the bag is well constructed and the size is good, unfortunately it leaves burlap fibers on my clothing. I probably won't utilize it again.....darn! July 21, 2014
Would purchase this again Great price for what you get. Would purchase this again. July 18, 2014
EXCELLENT Quality and Value!!! Back for more!!! I had purchased 40 "crown" totes when they were on sale for my daughters bridal shower as thank you gifts to the guests.They were a HUGE Hit with everyone. Now I am back for more as thank you gifts again, this time for guests who rent our vacation condo on Longboat Key in Florida, throwing in a beach towel and sun screen... I am sure they will enjoy as much as everyone else has! Big impact, high quality for such a reasonable affordable cost! July 8, 2014
Roomy tote Much larger than I expected. Nice tote for going to pool or to pick up few things at the market. Although it is roomy the straps do not seem like they could hold much weight, so I am not planning on stuffing it with lots of things. I love the Eiffel Tower design. Great price. May 29, 2014
Love the Eiffel Tower icon I am satisfied with the bag overall. It was a little bit bigger than I anticipated. April 24, 2014
This product is excellent for a shopping bag! I ordered three of this Icon tote bag with Eiffel Tower and Crown design, gave to two of my sisters and they both love it! I love it too! April 21, 2014
My new favorite tote bag. I ordered four of these before last Christmas to give as gifts to my daughter-in-law, her mother and her sister. I put some treats in them, But the bags were THE GIFT. They seemed to love them. When I saw their excitement I was feeling a little left out...wishing I had bought one for myself as well. So, when I saw that Ballard still had them (and they were on sale) I jumped at the chance to get one for myself. This bag comes off as elegant, but is lined with a plastic like coating so it could be used to carry a wet swimsuit home from the beach, and for carrying a picnic to he beach as well. The handles are leather, they can hold up to almost anything. March 28, 2014
Great bag! This is my second tote order and I love it. It's good for my knitting; swim gear, gym gear etc. I have also used it for my travel bag as a "take on" for the plane. Can't go wrong with this bag. March 17, 2014
So Cute! Bought the natural color with paris design as a gift for my sister and she loves it:) February 26, 2014
This bag is too big for me to carry but it was my mistake not realizing the size. This product seems well made and was true to color. I misunderstood the size and it is way too big for me to carry books which is what I wanted it for. My fault I guess. February 22, 2014
Purchased 3 and all defective! I was so disappointed with these totes. On one the handles are attached over 1/4 inch difference-very noticable. Also it appears that they didn't push down all the way on the molds on the leather handles and you can see outlines that were in the incorrect place. One was attached cricked-very noticable. On one tote the metal appeares to be old looking as if it sat in a moist environment and tarnished.- the other two look so different. I should have sent these back but so busy and hate paying shipping charges! Just do not buy as gifts as they are not up to ballard's usual quality and you will be embrassed! February 20, 2014
Great Bag! I received the tan bag from my boss for xmas. Liked it so much - sturdy & stylish, I've purchased the aqua blue for my daughters birthday. I also bought the cosmetic bags. They are just a slight shade off, but it will be a nice set for our next adventure. Great gift and a good value. February 14, 2014
i love it! i know it will last me about 1 year before it falls apart....carry it daily to and from the office...everything from lunch, to shoes. to wine bottles, soup cans get dumped into it. and it looks FAB! i feel like a bag lady but dont look like a bag lady! i will alway use my icon totes!!! February 13, 2014
roomy While the fabric isn't soft or delicate this is a workhorse of a bag - able to put a lot of stuff in and carry comfortably on your shoulder. The graphic design (Eiffel tower) is nice too! February 13, 2014
This is a great tote This tote bag is a good size. It is well constructed. And the color is as advertised. February 9, 2014
Tote bag I bought the tote bag for a friend's birthday. She loved it! I did too. I'm thinking of getting one for myself. February 7, 2014
This product is great quality & value I was really impressed by this tote and the value. I thought that the icon was painted when in fact it was embroidered beautifully. I purchased 3 as gifts. I brought one to work to show my co-workers the quality and they bought them for their friends too. January 30, 2014
Pretty Color- Paris in the Spring I bought the Eiffel Tower Icon Tote in the aqua color as a gift for a friend who has been to Paris and loved it. Needless to say, this gift was a big hit. The bag is roomy enough to take extras for after-work "play dates," whether going to the gym or going to meet friends. Great for taking work shoes, umbrella, and other items while commuting in walking shoes! January 25, 2014
This product is great! This tote is so roomy and the quality is great. I may be ordering another one. Love it. January 20, 2014
Adorable tote I purchased the blue crown tote for my traveling niece. She loved it! I have 2 of these totes for myself and love the style and colors. Great prices too! January 19, 2014
Roomy & great carry on bag for travelling. Gave these totes for teachers' gifts & they loved them! January 16, 2014
These were given as Christmas Gifts My sister-in-law loved these bags and couldn't believe I had given her 3 in various colors and designs. At that price who wouldn't! January 16, 2014
These bags are attractive and roomy! I loved these bags once I got over the shock that they were made of jute not canvas. I failed to read that description but they are attractive and roomy! I got 5 of them to give as gifts but have kept 2 for myself. January 15, 2014
I Love This Product! This tote is the perfect size for taking it to the gym, going to the beach or using it for your grocery shopping. It also makes a great gift. January 15, 2014
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