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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote is rated 4.6 out of 5 by 203.
Rated 5 out of 5 by from Great gift bag! I used these as gift bags! Everyone was thrilled with them and they had a bag to bring their xmas gifts home in!
Date published: 2014-12-29
Rated 5 out of 5 by from Lovely and well made. Excellent product. Well made and very stylish. I used it to package a Christmas present for an added gift touch. The recipient loved it, as well.
Date published: 2016-01-06
Rated 5 out of 5 by from PERFECT GIFT FOR SISTERS!! I bought several of these for my mom to give to her sisters for Christmas. They loved them and even used them to carry their other gifts home. These bags are very well made and I believe they will hold up for years. I may have to order myself and my mom one now that we've seen how nice they are.
Date published: 2013-01-03
Rated 5 out of 5 by from This tote is perfect for everyone. I have carried my own tote for 3 years now. I use it for everything! It's great for an overnight tote or for carrying things for class. I bought 8 more for Christamas presents this year. Everyone loved them!
Date published: 2013-01-02
Rated 5 out of 5 by from great gift Gave this to my daughter last year, now the daughters in law are getting them.
Date published: 2014-11-23
Rated 5 out of 5 by from Great tote! I purchased two of these totes...1 for myself and 1 for a gift. They are beautiful and big! The leather handles are a nice touch! I'm going to have the one I bought as a gift monogrammed. I would recommend this tote for a day at the beach, a day out shopping or as a travel bag.
Date published: 2014-11-20
Rated 5 out of 5 by from Pretty Color- Paris in the Spring I bought the Eiffel Tower Icon Tote in the aqua color as a gift for a friend who has been to Paris and loved it. Needless to say, this gift was a big hit. The bag is roomy enough to take extras for after-work "play dates," whether going to the gym or going to meet friends. Great for taking work shoes, umbrella, and other items while commuting in walking shoes!
Date published: 2014-01-25
Rated 5 out of 5 by from I adore these totes I have bought several of these totes. I especially like to use them to present gifts with. So much better than wrapping and the gift receiver has a darling bag for shopping, school or errands. My sisters have all received them and they appreciate the designs whether it be the Fleur de Lis, Eiffel Tower or the Bee. Something for everyone.
Date published: 2013-01-03
Rated 5 out of 5 by from Good value for the price! Totes are one of my favorite things to have and give. The size, color, and printed image on the front look really good. This tote is a gift to my friend who is a school psychologist to carry all her school supplies in. It is very roomy, and stylish.
Date published: 2013-11-08
Rated 5 out of 5 by from Love this tote!! I already own two of these totes and had to come back to order more. I have two of the fluer de lis style totes in green. My sons are boy scouts and I am a committee member for their troop. I use the totes to keep all my boy scout paperwork and supplies in. I recently ordered the crown tote for my niece who is a collector of crowns. The bag is large and very sturdy. I highly recommend this tote.
Date published: 2013-01-17
Rated 5 out of 5 by from Sturdy, good looking A great tote. I like to buy it in red and green and present Christmas gifts in it each year. Makes an extra present at a great price. Recipients love it.
Date published: 2014-11-16
Rated 5 out of 5 by from Great Gift I had ordered one of each for Christmas gifts. My friends loved them.
Date published: 2013-01-14
Rated 5 out of 5 by from Great tote bag Nice, good quality tote bag. Easy for shopping or groceries.
Date published: 2017-02-05
Rated 5 out of 5 by from Good product This rug is stylish, comfortable to stand on, and has held up to lots of wear well. This is the second time I have purchase this product. It does have an "odor" when first unpacked.
Date published: 2014-01-12
Rated 5 out of 5 by from A very pretty bag I gave this bag as a gift to a friend; it is her favorite color and she loved the crown motif.
Date published: 2017-01-10
Rated 5 out of 5 by from Such a cute gift! I purchased this for a friend who is a past pageant queen. I am filling it with lots of cute crown themed goodies for her holiday present. I know she will love it!
Date published: 2015-11-20
Rated 5 out of 5 by from excellent quality, very low cost I ordered 4 icon totes as Christmas presents and they have earned great praise for their looks and versatility.
Date published: 2013-01-02
Rated 5 out of 5 by from Product was exactly what I expected. Great product, very reasonable on price, may buy one or more after getting this -- nice gift, but want one for myself! Service was perfect, and delivered quick. I look forward to Ballard catalogs to add things to my wish list:)
Date published: 2014-11-15
Rated 5 out of 5 by from Icon Tote Great style. Fits many functions. Very durable. Nice choice of colors and designs.
Date published: 2012-11-28
Rated 5 out of 5 by from Beautiful color and style This is my second tote purchase. My first tote is probably 5 years old and indestructible - I've taken it as a carryon on many airline flights and it has held up beautifully. I purchaed this tote as a beach bag but it's almost too pretty to use on the beach. It was a great bargain too - got it for 50% off!
Date published: 2014-09-03
Rated 5 out of 5 by from Product is very large, it zips and is stylish...Great for shopping! Great Price! I bought my bag a couple of years ago, I carry it mostly as a travel bag, my sister seen and loved it so I bought her one for her birthday.
Date published: 2012-11-25
Rated 5 out of 5 by from I love these totes These totes are so stylish. I am using them to hold collections of papers and magazines and I just love them. They are just as described on the website and I will likely be ordering more as gifts in the future.
Date published: 2014-12-12
Rated 5 out of 5 by from great bag for fun shopping First time buying from this company with a very positive result. LOVE my bag. Bought four as the price was too good to pass up (was weekly special). Keeping one for me and the other's as gifts. Bought Bee emblem (I live in the south) and love the zippered closure to keep everything inside. Hope to use it as carryon travel bag also...wouldn't take to beach as it is made of jute and sand can get into it. But everywhere else it's great. Strapping seems sturdy and edging finished nicely. Happy Dance:)))))
Date published: 2013-08-21
Rated 5 out of 5 by from Icon Totes These wonderful Totes arrived in time for Christmas gifts. Thank you for the speedy shipping and a quality product.
Date published: 2014-01-08
Rated 5 out of 5 by from Incredible Value Just purchased two of these bags while on special through Bring Home Ballard. I am filling them up with goodies for my two nieces who are both away in college. Great bags...large/roomy, zipper, & a lightly plasticized lining make them so useful. They could be a carry on for travel, go to the beach, take care of babies things.....the uses are many. And did I mention they have leather handles?! And they were only $15.!!!! Thank you Ballard for this incredible deal!
Date published: 2014-11-20
Rated 5 out of 5 by from Tote bag exceeded expectations! Excellent bag for shopping trips to the market. Large size and superb quality to hold all my purchases. I bought them (2) for my adult daughters and put their Christmas presents inside. They were a hit!
Date published: 2013-01-12
Rated 5 out of 5 by from I love these totes I have purchases several of these totes. They make GREAT gifts. I use them as 'wrapping' paper to hold other gift items. People love them. When they're on sale, they're a great value.
Date published: 2014-08-18
Rated 5 out of 5 by from Looks great and very durable These totes are a terrific value! I've bought several in different colors. For myself, I bought both the black and tan totes. I use them every day to carry items to work: lunch, purse, extra shoes, books, paperwork, etc. After very heavy use, my totes show no sign of wear and still look great! The small inner zip compartment is convenient for keys, pens, sunglasses and spare change. The outer zipper keeps everything stowed safely inside. I also bought a chartreuse bee tote as a birthday gift for my sister. To play off the bee icon, I filled her tote with cute bee-motif items and products made with honey and bee's wax. Then I wrapped up the whole tote in yellow paper with a big black bow and a furry bee ornament. My sister adored her "Happy Bee-day" present! So much in fact, that I bought two more bee totes for friends to re-create the bee themed gift for them. With the aqua crown icon tote, you could make a queen or princess themed gift filled with those type products. I highly recommend these totes as gifts, given alone or filled with themed products for a fun, unique surprise.
Date published: 2012-12-04
Rated 5 out of 5 by from Perfect Bag I love this bag, have traveled with it as my carry-on to several countries and weekend jaunts. It fits well enough under the seat of the plane, too. This bag has held up so well and is strong, I have given a couple as gifts.
Date published: 2015-01-17
Rated 5 out of 5 by from Love this bag! I order the Bee bag every Christmas and use it as my everyday tote (only lasts a year, but what do you want for less than $20??). The green color goes with everything! I get non-stop compliments on this bag and it's become my signature tote.
Date published: 2014-01-08
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