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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote is rated 4.6 out of 5 by 203.
Rated 5 out of 5 by from Good quality and value Fashionable design, durable construction and size allow for everyday use ranging from grocery carrier to travel take along to outfit accessory. Lovely!
Date published: 2014-01-14
Rated 5 out of 5 by from funny classy tote I bought the celery green tote for my self. I showed the tote to my daughter in law and she feel in love with it. So, I gave it to her. Now I'm waiting for the tote to go on sale again so that I may order all of them.
Date published: 2013-08-18
Rated 5 out of 5 by from Wonderful tote This tote is big enough to use for shopping, traveling or what ever needs you have. I just love it and bought more them as gifts.
Date published: 2015-01-12
Rated 5 out of 5 by from Really useful and Stylish. I am so happy with my two totes. They are more roomy than I thought they'd be, making them even more versatile. I have used them carting things back and forth to work and as an overnight bag. These are worth more than the sales price and I would highly recommend them.
Date published: 2013-11-03
Rated 5 out of 5 by from Roomy and Fashionable Tote! Love this tote - and also purchased extras for gifts! They were a huge hit!! I always receive many compliments when I use this tote!!
Date published: 2015-12-26
Rated 5 out of 5 by from Roomy tote Much larger than I expected. Nice tote for going to pool or to pick up few things at the market. Although it is roomy the straps do not seem like they could hold much weight, so I am not planning on stuffing it with lots of things. I love the Eiffel Tower design. Great price.
Date published: 2014-05-29
Rated 5 out of 5 by from Bought as a gift and kept it for myself! I love this icon tote. I initially purchased it to put a gift inside and ended up keeping it for myself! It is sturdy, and the seams and handle are well engineered into the tote.
Date published: 2016-02-18
Rated 5 out of 5 by from Fun!! So cute! Everyone wants to know where they can get one so I've purchased 7 this year as Christmas gifts.
Date published: 2012-11-29
Rated 5 out of 5 by from roomy While the fabric isn't soft or delicate this is a workhorse of a bag - able to put a lot of stuff in and carry comfortably on your shoulder. The graphic design (Eiffel tower) is nice too!
Date published: 2014-02-13
Rated 5 out of 5 by from Icon Tote I ordered three different bags as gifts for my sons girlfriends. We all loved them! Thank you Ballards for making such cute items affordable!
Date published: 2013-08-20
Rated 5 out of 5 by from Great Sturdy Tote! I bought many of these for gifts. When they arrived, I was pleased with the large size. I bought three of each color, and I've decided to keep a couple for myself! They are sturdy, practical, and good-looking. All that received them have loved them. I use them for overnight bags and for hauling stuff back and forth to and from school.
Date published: 2014-01-13
Rated 5 out of 5 by from Love the bag! Love its sturdiness and leather straps! very lightweight! looking forward to using it when I go to the beach. Idt will hold a lot of items; at least two large beach towels plus all the other beach necessities.
Date published: 2012-11-05
Rated 5 out of 5 by from Classy Totes I purchased two of these totes on sale to give my girlfriends when we have our annual reunion. I'll fill them with special goodies that I purchase throughout the year. They're sturdy with the leather handles and the canvas lining, yet light to carry; the insignia dresses it up and are bigger and roomier than pictured. Great for all day shopping wherever. I'll have to go back and get one for myself now. Another great Ballard find!
Date published: 2012-12-30
Rated 5 out of 5 by from Loved my purchase! The bags are well made and great looking, this will be my new carry-on when traveling.
Date published: 2013-08-19
Rated 5 out of 5 by from Great value for the price I ordered these totes as hostess gifts and they were perfect! They are much bigger than they looked in the picture, so they can hold quite a bit. They are great quality, and I really like that there is a zippered pocket inside and the top zips closed. Makes a great gift!
Date published: 2014-08-16
Rated 5 out of 5 by from Great bag, great price I bought 6 of these bags last year as the 'gift bag' for my holiday gifts for girl friends. Add wine, olive oil and the latest cookbook and you have a great gift that will keep them thinking of you every time they head to the farmers market, as it has a great interior coating.
Date published: 2012-10-28
Rated 5 out of 5 by from Excellent gift for the price and the items had embroidered emblem that made it very apealing. Excellent gift for the price and items had embroidered emblem that made it very appealling and attractive. The ladies who received them really enjoyed getting and commented about the embroidered fleur de lis vs a stamped emblem. Thank you for the offering.
Date published: 2014-12-31
Rated 5 out of 5 by from Practical and good looking I bought one of these totes for myself and then ordered 3 more for gifts after seeing how nice the first one was. Very ample size and nice quality. I'm using it as a beach tote but it can be used for lots of other things. The inside pocket is small, good for keys and one or two cell phones and zips securely. I am very happy with my purchase.
Date published: 2014-08-31
Rated 5 out of 5 by from Product well made! The tote is constructed on strong material and leather handles. I gave them as Christmas gifts to several of my friends and they all love them!
Date published: 2017-01-07
Rated 5 out of 5 by from Great deal! I bought these jute totes for gifts and at $15 each, they're a steal! Really large. Great colors and designs, too. I wish the Mavelot wasn't out of stock. But all the rest were available.
Date published: 2013-12-15
Rated 5 out of 5 by from Perfect gift I bought a few of these for Christmas a couple years ago. They were a hit. This year I got about 12 of them and I love the new colors and icons. Great gift bags that are a gift in, and of, themselves. The Eiffel Tower bags make for wonderful "French" market baskets at the Farmers' Market on weekends or just grocery shopping. One friend uses hers as her carryon bag on planes. I have not had, nor have I heard of from my friends, a single problem with the handles. Hopefully there will be more colors and icon styles in the coming years. Great bargain when they are on sale.
Date published: 2013-11-29
Rated 5 out of 5 by from This tote is much bigger than it looks online! I purchased 2 of these totes ~ 1 for my daughter and 1 for myself. What a pleasant surprise when I opened the delivery box! The bags are much bigger than they look online and in the catalog. They are very well-made and stylish! I highly recommend this product.
Date published: 2012-11-09
Rated 5 out of 5 by from Cashiers love these bags! I have several of these bags I keep in my car for groceries and shopping. Without fail, every time I check out at a store the cashier remarks how much she loves the bags and where did I get them? I've given many away as gifts. They have replaced the plastic bags I was accumulating and they also make it so easy to bring in groceries in just one or two bags. They are very strong. I received my first one as a complimentary gift at a Ballard store, and I had no idea then how much I was going to enjoy them.
Date published: 2015-06-13
Rated 5 out of 5 by from Very nice quality. I am happy to give them as gifts to my 3 sisters. These bags are a very nice quality and design and I am happy to give them as gifts to my three sisters for Christmas.
Date published: 2014-11-20
Rated 5 out of 5 by from Great value! I ordered several of these totes to use as packaging for smaller gift boxes. They worked perfectly and look great! The recipients will be able to now use them for carrying groceries or their other purchases.
Date published: 2013-12-01
Rated 5 out of 5 by from The Icon Tote Purchased two as Christmas gifts. The recipients were delighted to receive them. Very good value.
Date published: 2013-01-13
Rated 5 out of 5 by from Fantastic, love the embroidery...great value I bought 2 of these bags and had an initial monogrammed on the back side. They are great gift idea for anyone!!!!
Date published: 2013-11-27
Rated 5 out of 5 by from Great versatile bag at a great price Great bag , I have given these bags as gifts and everyone just raves about how many different uses there are for them . I recently took mine on a trip and packed small things in it and even the bellhop commented on what a nice looking bag it was !! I just love the fact it zips up and has a smaller zip pocket inside as we'll. Very durable too.
Date published: 2013-11-11
Rated 5 out of 5 by from This was an amazing deal. I bought several of these totes for friends and everyone loves them. Very roomy and well made - plus they're very attractive. Can't believe they were as inexpensive as they were. Highly recommend.
Date published: 2013-01-10
Rated 5 out of 5 by from Great Bag! I received the tan bag from my boss for xmas. Liked it so much - sturdy & stylish, I've purchased the aqua blue for my daughters birthday. I also bought the cosmetic bags. They are just a slight shade off, but it will be a nice set for our next adventure. Great gift and a good value.
Date published: 2014-02-14
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