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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.5 5 148 148
Beautiful totes I purchased six of these totes in different colors and icons: beige/black Eiffel Tower aqua/crown black/bee black/fleur-de-lis green/fleur-de-lis green/bee with laurel leaves One was for me, and the other five I used as Christmas gifts and placed their other gifts inside. Just added tissue, and burlap ribbon! Gorgeous! Cannot wait to give them to everyone, they are so pretty and handy to have. Have already used mine several times and just love it. Colors are beautiful and love all of the designs. December 12, 2013
cute bag/broken handles I have been wanting this bag ever since a friend of mine got one. The style she has is no longer offered it was the brown with taupe crown on the front. I got the blue with the crown. Loved the bag, packed it up, and headed to the lake! I picked it up and the handles broke! I was so disappointed :(. However, it would have cost more to send it back, so I just had it repaired. Ballard, you need to check the brads on the bags and make sure they are heavy enough to accommodate a large tote like this one! May 25, 2013
Looks great and very durable These totes are a terrific value! I've bought several in different colors. For myself, I bought both the black and tan totes. I use them every day to carry items to work: lunch, purse, extra shoes, books, paperwork, etc. After very heavy use, my totes show no sign of wear and still look great! The small inner zip compartment is convenient for keys, pens, sunglasses and spare change. The outer zipper keeps everything stowed safely inside. I also bought a chartreuse bee tote as a birthday gift for my sister. To play off the bee icon, I filled her tote with cute bee-motif items and products made with honey and bee's wax. Then I wrapped up the whole tote in yellow paper with a big black bow and a furry bee ornament. My sister adored her "Happy Bee-day" present! So much in fact, that I bought two more bee totes for friends to re-create the bee themed gift for them. With the aqua crown icon tote, you could make a queen or princess themed gift filled with those type products. I highly recommend these totes as gifts, given alone or filled with themed products for a fun, unique surprise. December 4, 2012
Love This, And I'm Not A Big Tote Fan I recently got this bag in a design that's apparently no longer offered - mine is black with a white Eiffel Tower. I got it on sale for a ridiculously reasonable price. I bought it just because it was cute and figured it might come in handy during summer (aka tote bag season). In the three weeks I've had it, I've used it about five times already for day-to-day running around. Even got a couple compliments on it. I honestly thought this would sit in my closet as a "just in case you need it" item, but it's a perfect size and fits all kinds of stuff. It's not overly huge, so you wear it, it doesn't wear you. Plus, the leather straps give it a little something extra. The price on these is still great, so even if you're not a tote bag person, probably best to get one anyway : ) April 4, 2013
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Product:AJ142-Icon Tote