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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.6 5 157 157
Great for travelling I bought the black tote with the fleur-de-lis for my mother for Christmas, knowing she'd be flying soon after. She loves it! January 18, 2013
I ♥ this bag! I purchase this bag every year at Christmas time. (4 years) I use them to "wrap" christmas gifts. I bought one too many 4 years ago and kept that one for myself. I really love this tote. It is fabulous for the spa, the beach, overnight. January 17, 2013
Love this tote!! I already own two of these totes and had to come back to order more. I have two of the fluer de lis style totes in green. My sons are boy scouts and I am a committee member for their troop. I use the totes to keep all my boy scout paperwork and supplies in. I recently ordered the crown tote for my niece who is a collector of crowns. The bag is large and very sturdy. I highly recommend this tote. January 17, 2013
Icon Tote The tote is wonderful. I have used it to carry our wine and other items to neighbors homes for gatherings. It is very sturdy and the zipper top is a plus. I know this will be a go to bag for other occasions. Thank you! January 16, 2013
It is a great size for the beach or to take out and about. Much bigger than I was expecting. I ordered a few of these as gifts, and also one for myself. The black one was so pretty and I wish I had gotten this for myself as well. The green was a disappointment. I love green, but this is a very dark pea soup green. :( Not what I was expecting with the cute bumble bee. January 15, 2013
Great Gift I had ordered one of each for Christmas gifts. My friends loved them. January 14, 2013
inexpensive tote I love the tote! It has a zipper @ the top of the tote, so you don't have to worry about your personal things being exposed. Very roomy and fashionable. January 13, 2013
The Icon Tote Purchased two as Christmas gifts. The recipients were delighted to receive them. Very good value. January 13, 2013
Tote bag exceeded expectations! Excellent bag for shopping trips to the market. Large size and superb quality to hold all my purchases. I bought them (2) for my adult daughters and put their Christmas presents inside. They were a hit! January 12, 2013
Very beautiful design and material I bought the tote bags as presents and they absolutely love it. January 11, 2013
This was an amazing deal. I bought several of these totes for friends and everyone loves them. Very roomy and well made - plus they're very attractive. Can't believe they were as inexpensive as they were. Highly recommend. January 10, 2013
perfect tote- great gift I was given a Ballard tote a few years ago and love it. I bought 2 this year for gifts. A Classic look and a durable tote. January 10, 2013
good value Given as Christmas presents and well received by friends. Green color ( for Bee) not as pretty as others. January 10, 2013
Made great gifts for Christmas. Family and friends loved these tote bags. Great design, great price, great presentation. Glad I bought 2 for myself!! January 9, 2013
Never a disappointment with Ballard ! I bought 6 of these as gifts for a group of friends. They were a huge hit with everyone. There were bigger than I expected and very nicely done. With the choice of colors and designs it was easy to find something to fit everyone. January 9, 2013
Great product This bowl is very pretty and the monogram makes it a special gift. January 9, 2013
Loved them! I bought one of each and intended to give away 3 and keep one for myself. However, we had an unexpected guest for Christmas so I ended up giving the 4th one away. Everyone loved them! I plan to buy another one for myself. January 8, 2013
the strap broke the first time I used it I did not overload the tote and the strap broke the first time I used it. I really like the tote so I took it to my shoe repair place and they are repairing and strengthening it. Unfortunately the repair is more than the tote cost. January 8, 2013
Fabulous quality at great price I couldn't believe the quality of these bags for the price they were offered at. They are large, well-made and simply beautiful! The leather handles give them a sturdy touch of class. I ordered two in different colors--one for a gift and one for me. January 7, 2013
Beautiful design and colors I ordered the icon bag to give as gifts to my family - and loved the quality, colors and designs that were offered. It's roomy, sturdy and pretty and works well for travel, the gym or the pool - or carrying files and bigger items. Unexpectedly, I received the bumblebee green bag as a gift for Christmas and I have used it almost every day! Love carrying it around town - Thank you Ballard Designs for having such a great array of lifestyle products! January 6, 2013
Adorable totes and a good value! These cute bags were the perfect alternative to gift wrapping. January 5, 2013
Holds more than you think! I bought all four bags twice and gave them to the girls in my family, as well as Christmas gifts for the girls in the local pharmacy (went over well!) Each bag has an elegant icon with complementary color. They are sturdy and hold all your things, and give you a polished look. PERFECT! January 4, 2013
Love Ballard Design Love all there products, ordered Totes for Christmas they were great and a quick delivery, one of the best catalogs out there thank you ballard designs mb January 4, 2013
Handy, all-purpose & strong Love this tote, bought 3 for members of the family (including myself). It's pretty, roomy, like the leather straps, and very convenient for travel -- it allows me to carry valuables on an airplane. January 4, 2013
Beautiful and roomy The only reason I'm not giving it 5 stars is I didn't realize how rough the fabric would be. But it is big and very pretty and seems quite durable. January 4, 2013
I adore these totes I have bought several of these totes. I especially like to use them to present gifts with. So much better than wrapping and the gift receiver has a darling bag for shopping, school or errands. My sisters have all received them and they appreciate the designs whether it be the Fleur de Lis, Eiffel Tower or the Bee. Something for everyone. January 3, 2013
PERFECT GIFT FOR SISTERS!! I bought several of these for my mom to give to her sisters for Christmas. They loved them and even used them to carry their other gifts home. These bags are very well made and I believe they will hold up for years. I may have to order myself and my mom one now that we've seen how nice they are. January 3, 2013
Scratchy but mostly nice LARGE tote The monogramming is done excellently. The colors are great. The leather handle is a very classy touch. I bought 6 of these as sister-in-law gifts. The price is very reasonable. BUT the tote is larger than I thought it should be, and the fabric is very rough and scratchy. January 2, 2013
excellent quality, very low cost I ordered 4 icon totes as Christmas presents and they have earned great praise for their looks and versatility. January 2, 2013
Great Tote! I love the size and quality of the bag as well as the stitching of the Fleur de lis. I went home to Louisiana over the Holidays and received a lot of compliments. January 2, 2013
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