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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote 4.6 5 140 140
These were given as Christmas Gifts My sister-in-law loved these bags and couldn't believe I had given her 3 in various colors and designs. At that price who wouldn't! January 16, 2014
Extra Roomy...One of a kind! Love these bags...I first ordered the Merlot (red ) one before the Christmas holidays and I got a lot of compliments :) I then ordered two of each to give as Christmas gifts! They are so versitile, from beach going to the office....LOVE them all!! January 13, 2014
I Love This Product! This tote is the perfect size for taking it to the gym, going to the beach or using it for your grocery shopping. It also makes a great gift. January 15, 2014
Roomy & great carry on bag for travelling. Gave these totes for teachers' gifts & they loved them! January 16, 2014
Good quality and value Fashionable design, durable construction and size allow for everyday use ranging from grocery carrier to travel take along to outfit accessory. Lovely! January 14, 2014
Icon Tote Love this tote ! I got SUPERFAST DELIVERY of a unique item ! January 15, 2014
Love the size and sturdy construction I like the classic look of this tote. Took it along to do some Christmas shopping and I put my individual purchases into it. Much better than juggling individual bags. November 29, 2012
Good product This rug is stylish, comfortable to stand on, and has held up to lots of wear well. This is the second time I have purchase this product. It does have an "odor" when first unpacked. January 12, 2014
Disappointed I am disappointed with this product. The quality is not what I expect from Ballard Designs. It would cost too much to return so will find some use for it. July 25, 2013
Icon tote are great! I ordered 2 icon totes...one for myself and one as a gift. They are great quality and I was pleased to see the design was embroidered on rather than screen printed. Love them and will enjoy using them! November 14, 2012
Love this bag! I order the Bee bag every Christmas and use it as my everyday tote (only lasts a year, but what do you want for less than $20??). The green color goes with everything! I get non-stop compliments on this bag and it's become my signature tote. January 8, 2014
Icon Totes These wonderful Totes arrived in time for Christmas gifts. Thank you for the speedy shipping and a quality product. January 8, 2014
Nice bag/Handle broke So disappointed that the handle broke on this very nice product. I bought four to give as gifts at my daughter's birthday on Thanksgiving Day. The Birthday girl's handle broke when she traveled with the bag over Christmas. So sad for her as she really liked the bag. I would recommend this tote if the handle had not broken. December 28, 2013
not that great I ordered 3 of these to fill and give as gifts.The straps were not of uniform thickness on the bags,thikcker in some spots,thinner in others.One side of the strap is freyed on them, like their unfinished, not smooth or polished.The bag itself is thin,almost see through.They looked so cute on the website that I was willing to pay shipping charges(something that I never do).Maybe that was a sign I should not have gotten them,I am quite dissapointed. December 19, 2013
Great deal! I bought these jute totes for gifts and at $15 each, they're a steal! Really large. Great colors and designs, too. I wish the Mavelot wasn't out of stock. But all the rest were available. December 14, 2013
Perfect gift I bought a few of these for Christmas a couple years ago. They were a hit. This year I got about 12 of them and I love the new colors and icons. Great gift bags that are a gift in, and of, themselves. The Eiffel Tower bags make for wonderful "French" market baskets at the Farmers' Market on weekends or just grocery shopping. One friend uses hers as her carryon bag on planes. I have not had, nor have I heard of from my friends, a single problem with the handles. Hopefully there will be more colors and icon styles in the coming years. Great bargain when they are on sale. November 29, 2013
Overall great I have had one of these totes for years and it still looks good. I ordered several for gifting. They are very sturdy and a perfect size. December 12, 2013
Good value I purchased 3 of these totes for the girls in our family for Christmas. I loved the colors and size. December 8, 2013
size & price are unbeatable Great oversized tote that looks very stylish. Great value! December 5, 2013
Great value! I ordered several of these totes to use as packaging for smaller gift boxes. They worked perfectly and look great! The recipients will be able to now use them for carrying groceries or their other purchases. November 30, 2013
Fantastic, love the embroidery...great value I bought 2 of these bags and had an initial monogrammed on the back side. They are great gift idea for anyone!!!! November 27, 2013
Very stylish and practical This is a nice product for the money. I was surprised at the size when I received it and initially thought that it was too big to be practical. Not so --I've used it several times and love it. November 23, 2013
Love These Bags! A friend gave me one of these about 10 years ago. I've been using it since, and I must say it's holding up great. They are strong bags, and I carry books, spare items for vacation, etc. in it. I've since given several as gifts, and I think everyone has loved them. I will be giving more this year, as well. Highly recommend. November 18, 2013
Love them totes!!!! My sister and I already have 3!!! But, they are great to carry and keep many things around the house. They look fantastic at a price you can't beat!! Not only to keep things in the house, but inside the car they are great also. We just love them!!! November 20, 2013
Great versatile bag at a great price Great bag , I have given these bags as gifts and everyone just raves about how many different uses there are for them . I recently took mine on a trip and packed small things in it and even the bellhop commented on what a nice looking bag it was !! I just love the fact it zips up and has a smaller zip pocket inside as we'll. Very durable too. November 11, 2013
Good value for the price! Totes are one of my favorite things to have and give. The size, color, and printed image on the front look really good. This tote is a gift to my friend who is a school psychologist to carry all her school supplies in. It is very roomy, and stylish. November 8, 2013
Really useful and Stylish. I am so happy with my two totes. They are more roomy than I thought they'd be, making them even more versatile. I have used them carting things back and forth to work and as an overnight bag. These are worth more than the sales price and I would highly recommend them. November 3, 2013
Great product with great features. Given as gifts to others. They enjoy the product and size. Very satisfied. November 6, 2013
Rough Material The exterior bag material is rough - may mess up clothing or rub skin raw if carried under your arm. The inside of the bag has a clear selant on it (not lined) to make it smooth inside. Ok for using it to go to the beach & put a wet swinsuit inside. October 28, 2013
Perfect tote to package bridesmaid gifts I purchased one for each of my bridesmaids (and one for myself!) and love them. I've used my tote for 2 months now, and the handles have gotten more supple with time and the tote still stands up perfectly. My bridesmaids thought they were adorable, and I filled them with other gifts. I love the fact that it has a zipper closure and zippered inner pocket. October 15, 2013
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