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Ballard Designs
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote is rated 4.6 out of 5 by 204.
Rated 5 out of 5 by from My absolute go-to tote bag! I love this tote bag. It's nice and large so I can shop at the farmers markets with ease. It holds all my fruits and vegetables and then some all in one bag. I have been stopped numerous times by people asking and giving compliments about this tote bag.
Date published: 2015-09-14
Rated 5 out of 5 by from Holds more than you think! I bought all four bags twice and gave them to the girls in my family, as well as Christmas gifts for the girls in the local pharmacy (went over well!) Each bag has an elegant icon with complementary color. They are sturdy and hold all your things, and give you a polished look. PERFECT!
Date published: 2013-01-04
Rated 5 out of 5 by from Better than the photo I purchased this tote as a gift and was tempted to keep it for myself. Much larger than it looks in photo, well made and beautiful detail in the design.
Date published: 2015-04-09
Rated 5 out of 5 by from great value we had a number of female customers who just loved the bag as holiday gifts
Date published: 2012-12-28
Rated 5 out of 5 by from Overall great I have had one of these totes for years and it still looks good. I ordered several for gifting. They are very sturdy and a perfect size.
Date published: 2013-12-12
Rated 5 out of 5 by from Love this Tote! Love the size of this tote! I bought this for myself to run around town as a shopping bag. Great materials,handles made from leather. Was surprised at how fast it was shipped!
Date published: 2014-11-30
Rated 5 out of 5 by from Great Tote! I love the size and quality of the bag as well as the stitching of the Fleur de lis. I went home to Louisiana over the Holidays and received a lot of compliments.
Date published: 2013-01-02
Rated 5 out of 5 by from Handy, all-purpose & strong Love this tote, bought 3 for members of the family (including myself). It's pretty, roomy, like the leather straps, and very convenient for travel -- it allows me to carry valuables on an airplane.
Date published: 2013-01-04
Rated 5 out of 5 by from Love the size and sturdy construction I like the classic look of this tote. Took it along to do some Christmas shopping and I put my individual purchases into it. Much better than juggling individual bags.
Date published: 2012-11-30
Rated 5 out of 5 by from Made great gifts for Christmas. Family and friends loved these tote bags. Great design, great price, great presentation. Glad I bought 2 for myself!!
Date published: 2013-01-10
Rated 5 out of 5 by from The perfect tote This tote is perfect to take with me anywhere. I have taken it to the grocery store to bring back my groceries. It is roomy and strong. The leather handles make carrying perfect. Sure is stronger than those flimsy plastic bags. Last week, I took it to my quilting class full of my latest project materials. The little inside pocket came in handy for carrying small tools I use. Today it is going to the fabric store with me. Thank you for such a excellent product.
Date published: 2013-02-01
Rated 5 out of 5 by from Love this bag I use this bag all the time. I keep it in the car and use it every week. Excellent value and stylist too!
Date published: 2012-12-28
Rated 5 out of 5 by from Never a disappointment with Ballard ! I bought 6 of these as gifts for a group of friends. They were a huge hit with everyone. There were bigger than I expected and very nicely done. With the choice of colors and designs it was easy to find something to fit everyone.
Date published: 2013-01-09
Rated 5 out of 5 by from Icon Tote The tote is wonderful. I have used it to carry our wine and other items to neighbors homes for gatherings. It is very sturdy and the zipper top is a plus. I know this will be a go to bag for other occasions. Thank you!
Date published: 2013-01-16
Rated 5 out of 5 by from Fabulous quality at great price I couldn't believe the quality of these bags for the price they were offered at. They are large, well-made and simply beautiful! The leather handles give them a sturdy touch of class. I ordered two in different colors--one for a gift and one for me.
Date published: 2013-01-08
Rated 5 out of 5 by from good quality Since I bought this when on sale I was concerned the sale price may indicate an inferior product. But not the case. It seems well made with good quality materials. I am happy with this purchase.
Date published: 2014-12-22
Rated 5 out of 5 by from Icon tote bags Bought for my daughters. They thought they would be great especially for plane travel with the zipper. My sister saw them and wanted my catalog to order them as well. Would be great to double as a beach bag when traveling.
Date published: 2013-01-01
Rated 5 out of 5 by from Nice tote for the price! I bought these as Christmas presents and am very happy with the quality and design. They are large and roomy so very versatile. I have one that I received last year as a gift and use it weekly. Great bag!
Date published: 2012-12-05
Rated 5 out of 5 by from best beach bag ever great design, roomy, I will take this to the beach every time!
Date published: 2014-08-19
Rated 5 out of 5 by from So Cute! Bought the natural color with paris design as a gift for my sister and she loves it:)
Date published: 2014-02-26
Rated 5 out of 5 by from Great for travelling I bought the black tote with the fleur-de-lis for my mother for Christmas, knowing she'd be flying soon after. She loves it!
Date published: 2013-01-18
Rated 5 out of 5 by from Really nice bag! My only wish is that I had ordered more when they were on sale. Looks great and is a nice large size.
Date published: 2013-07-25
Rated 5 out of 5 by from Adorable tote I purchased the blue crown tote for my traveling niece. She loved it! I have 2 of these totes for myself and love the style and colors. Great prices too!
Date published: 2014-01-20
Rated 5 out of 5 by from Large Bag This bag is very large and top quality. I gave the "tower" and "crown" as gifts this year and I felt very good about giving them. Especially since I was able to purchase them at a discounted price. Great deal!
Date published: 2014-01-01
Rated 5 out of 5 by from Timeless tote These totes are a long-time Ballard Designs staple, and I'd imagine a best-seller as they've been offered by the company for many years now. I got mine more than 3 years ago at a really low sale price, when the large size was available in the aqua colored jute with the fleur de lis icon. I was pleasantly surprised that the design was actually embroidered on, I thought it would just be printed. The bag is not lined per se, but the jute is plasticized on the inside, which gives the bag a bit of body and also keeps any spills mostly contained to the inside, and makes it a good beach or poolside bag for containing damp items. Nice leather handles, lightweight yet sturdy bag, and the large size has *a lot* of interior room. Excellent to take to the flea market. These make excellent, personalized gifts. Like most jute products, it is bit stinky, so you'll probably want to "air it out" before use.
Date published: 2014-12-29
Rated 5 out of 5 by from Great for the gym! This tote was such a good deal and I love using it as my gym bag. It's a fun to have something cute to carry when I'm looking grubby.
Date published: 2012-12-14
Rated 5 out of 5 by from Beautiful and Spacious Tote This tote is perfect for the beach, the farmer's market, or just stylish everyday use. The size is nice and wide so you can fit all things neatly inside, and the bottom is sturdy enough for the tote to stand on its own. Highly recommend this tote and plan to buy more for gifts!
Date published: 2013-07-13
Rated 5 out of 5 by from perfect tote- great gift I was given a Ballard tote a few years ago and love it. I bought 2 this year for gifts. A Classic look and a durable tote.
Date published: 2013-01-10
Rated 5 out of 5 by from Icon Tote Love this tote ! I got SUPERFAST DELIVERY of a unique item !
Date published: 2014-01-15
Rated 5 out of 5 by from Beautiful design and colors I ordered the icon bag to give as gifts to my family - and loved the quality, colors and designs that were offered. It's roomy, sturdy and pretty and works well for travel, the gym or the pool - or carrying files and bigger items. Unexpectedly, I received the bumblebee green bag as a gift for Christmas and I have used it almost every day! Love carrying it around town - Thank you Ballard Designs for having such a great array of lifestyle products!
Date published: 2013-01-06
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