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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Icon Tote is rated 4.6 out of 5 by 203.
Rated 5 out of 5 by from Love This, And I'm Not A Big Tote Fan I recently got this bag in a design that's apparently no longer offered - mine is black with a white Eiffel Tower. I got it on sale for a ridiculously reasonable price. I bought it just because it was cute and figured it might come in handy during summer (aka tote bag season). In the three weeks I've had it, I've used it about five times already for day-to-day running around. Even got a couple compliments on it. I honestly thought this would sit in my closet as a "just in case you need it" item, but it's a perfect size and fits all kinds of stuff. It's not overly huge, so you wear it, it doesn't wear you. Plus, the leather straps give it a little something extra. The price on these is still great, so even if you're not a tote bag person, probably best to get one anyway : )
Date published: 2013-04-04
Rated 5 out of 5 by from great multi purpose tote! I bought two totes. One for myself and one for my sister-in-law for Christmas. I find the tote roomy and well made. Great for toting things around in your car or going to the gym or even groceries. I bought mine to use specifically for the beach. My husband and I go to the caribbean every year and this folds flat in my suitcase. It also holds all my beach gear while looking stylish! Love it!
Date published: 2012-12-06
Rated 5 out of 5 by from Great bag! I love my new bag. It is excellent quality and just big enough for what I needed.
Date published: 2012-12-11
Rated 5 out of 5 by from We bought the Crown Tote and Anchor Tote as Gifts We these as gifts and my crafty daughter embellished them with rhinestones to make them extra special! The friends she gave them to loved them!!!! I highly recommend, I also have one for myself and my daughter uses hers for her gym bag.
Date published: 2014-08-14
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