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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Hudson Upholstered Settee 4.9 5 15 15
The Perfect Settee I have never bought a piece of furniture on-line. I'm the type of person who has to see it up close and personal. But let me tell you, I absolutely "LOVE" my Hudson Settee. I purchased my settee in "Claire Gray" and it looks absolutely fantastic in my living room, plus with my two cats and myself living on it daily it still looks brand new! I LOVE IT and you will too! October 2, 2012
Great little sofa for any space Nicely uphosltered. It's sweet, just the right size for our condo. Very comfy. Seat cushion is puffy, just like the photo. Order and delivery was effortless. April 8, 2011
Customer Service Experience with Ballard The product itself is great, exactly what I wanted, BUT we had a horrible experience with customer service. I received an email that my package was ready to ship in early July and I should expect it in 2-3 weeks. Around 2 weeks later I received one phone call from the shipping company and when I called back I left a voicemail and never heard from them again. I called Ballard 4 times within the following week and each time was assured that someone would call me back within 2 days with an update on my sofa, but not a single person called back. Only around the 5th time, was someone actually able to track down what shipping company had my package and I was able to schedule it to be delivered the next day. It appeared as though nobody at Ballards could actually tell me what shipping company had my sofa and nobody cared enough to call me back. I will seriously reconsider ever ordering from ballard again due to this issue, which is unfortunate because you have excellent products. August 2, 2013
Love this sofa We bought this with the Suzanne Kaisler "mineral" fabric, which is beautiful. A local designer recommended this piece, and she was so right! it is comfortable and fits perfectly in our very small den. Three (not very big) people can sit comfortably. January 1, 2012
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