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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Horizontal Magnetic Board 4.8 5 20 20
LOVE IT!!! I decorated my office in a french theme and wanted a message board to not only keep track of inter-office memos & requests, but one that would also tie in with all the decor. I ordered the message board in the Document Brown. The magnets that come with it are super strong and will even hold several pages stapled together. I also ordered the additional magnets available (Fleur-De Lis and Effffel Tower) and these also work very well on the message board. I have gotten so many compliments regarding my office "makeover", but especially on the message board! March 28, 2013
I LOVE IT! I ordered this item because I just can't seem to manage without a msg board of some type, and didn't want cork. This one's the coolest I've ever seen/had. Even thought the magnets are tiny, they're very strong and they stay where they're put! I'd buy another if my office walls had any more space--it's worth every penny. The quality construction, excellent materials, and spot-on style make this a must have item. Almost hate to use it; it's too pretty---more like ART! March 27, 2013
Very useful in kitchen Our new stainless steel fridge is only magnetic in one little corner, so the kids' schedules and school reading logs were falling off all the time, or collecting in a heap on the counter. This magnet board (I picked the document color) looks great in our kitchen and holds all of their stuff. Now our fridge looks much neater, and the papers we need for the kids are easy to find and grab on the way out the door. The little magnets are powerful too, and I like that they are low profile. Love it! January 15, 2013
Looks very classy This board looks wonderful in my home office. Love the strong magnets. The quality is excellent and the brown ribbon makes the board classy. Highly recommend. Just what I've been looking for. January 9, 2013
Easy Organization This is my third magnetic message board from Ballard, my first in the horizontal size. I ordered the document brown to go above my laptop/desk area for quick and easy organization. It suits that purpose beautifully - - a highly functional and stylish way to unclutter the desk and keep things in sight and within reach. The only negative comment I have with this message board is that the magnets are really tiny. I would have much preferred the larger magnets that came with the large vertical message boards I ordered previously from the same manufacturer. An upgrade in the magnet size would have made this a 5-star product. I've attached a picture of the difference in the magnet size between the large vertical board and the horizontal board (by the same manufacturer) so future customers can see for themselves. NOTE: I initally ordered the horizontal board in rattan and it arrived damaged. The straw was broken/torn in two spots and it's such a thin covering of rattan, I did not want to re-order this material as a replacement. I went with the document brown fabric I reviewed above, which is better quality, in my opinion. December 2, 2012
I like it A good looking alternative to a standard cork bulletin board. I am using it in my home office and find it handy to post items to. November 26, 2012
Good product Good looking magnetic board. Material covering it is lovely. Even the teeny magnets are excellent - very strong. June 16, 2012
LOVE This board is adorable and exactly what I was looking for! We don't have a magnetic fridge so this is perfect for hanging the invites and such that come in the mail. Magnets are strong enough to hold even the heaviest card stock! April 13, 2012
Great item I really like this message board. The magnets are very strong and it is nice looking. It matches a Longaberger print I have called khaki check and goes great in my office with all of my baskets! Great find!! February 8, 2012
Useful and beautiful Bought the horizontal black check magnetic board and love it! Hangs beautifully against the wall. Looks great while providing a place for odds and ends - invitations, coupons, etc. Plenty of very strong magnets are included & they work quite well, even holding envelopes that are full. A classy touch to our kitchen & useful, too! January 29, 2012
Cute Heavy weight. Good size. Good addition to french country kitchen December 24, 2011
Beautiful! I received my Maude Asbury magnet board today and it is beautiful!! I've been buying from Ballard since 2005 and everything is top quality!! September 20, 2011
Good for displaying pictures Bought this to display pictures rather than have a bunch of frames......using it in a nook in a bookcase, very happy with the purchase. June 22, 2011
Dresses up my messages This adds a bit of class to the laundry room bulletin board. Yes, you need those tiny, strong magnets, but it comes with plenty of them and they work great. May 21, 2011
Love it! I love the way this magnetic board looks, and it is practical, too. April 22, 2011
Love it I received my magnetic board and am very happy with it. The color is beautiful (I ordered the checkered one) and the magnets are very strong so it does hold up even a birthday card. You will not be disappointed with this one. March 16, 2011
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Product:WC131-Horizontal Magnetic Board
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