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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 13 reviewers.
Rated 1 out of 5 by Not what I expected My rug does not look like the picture that I ordered from, therefore did not meet my expectations. The bees on the sides and ends are not full bees in a space. They run into the border. It gives the rug a different look like a blob. August 31, 2013
Rated 5 out of 5 by Quality and Beauty This product did not disappoint. I was over-joyed, in fact! The fabric is high quality and makes for a tight, thick rug. The colors are vibrant. I was concerned about pet hair showing up, due to the black color, but the rug does a wonderful job of camouflaging debris and hair. I love this rug! August 22, 2013
Rated 5 out of 5 by great quality A good quality rug that is charming and just fun to look at every day- it makes you smile!! May 11, 2013
Rated 5 out of 5 by This product was more than I had hoped for. I had been looking for a smaller round rug, but was unable to find what I needed for my laundry room, until I saw the honey bee rug on your website. I liked that there were several colors to choose from and chose the the green one. The packaging it came in was wonderful, keeping the rug clean and undamaged through the delivery process. I found the rug to be very plush and well-made and the motif design was evenly detailed. Best of all, the price was very reasonable for the excellent quality of the rug. March 26, 2013
Rated 5 out of 5 by Just what I wanted We've built a big ole white farmhouse~This rug is perfect for our hallway powder room. I could just see it in my grandmother's house. Soft, thick, no shedding! I could see it in a funky decor as well... February 6, 2013
Rated 4 out of 5 by Cute rug! Very cute and as described. I love these bees! I use this rug in my entry way. The black with neutrals/greens ties in well with the general scheme of my main floor, and with the botanical dragon fly prints and little bee stool in the dining room. January 5, 2013
Rated 5 out of 5 by Lovely welcome to my home This is a beautiful rug and the size is perfect for my foyer. We are beekeepers so the theme is perfect1 The rug has a nice plush and good under-foot feel. July 9, 2012
Rated 5 out of 5 by Well made This rug is made well and is very cute although the olive green in the blue rug appears to be brown on-line. I suggest that all the colors be listed, since when the rug arrived they were all labeled on the plastic cover, but not in the item description. It would help if you are looking for specific colors. February 21, 2012
Rated 4 out of 5 by Very durable and soft. I purchased this for my mother and she loved it...I only wish there were more "bees" on the smaller rugs like it is shown in the catalog... March 28, 2011
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Product:RR918-Honey Bee Rug

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