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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Home Office Ensemble File Console 4.7 5 11 11
Beautiful and functional These files are even more beautiful in person, and are heavy, well-built pieces of furniture. Best of all, they are very functional and the drawers extend fully, making it easy to reach the files in the back. I bought two of these lateral file consoles. I need the file space, but I have a small house - so I put one in my home office, and one in my living room. These are pretty enough that it looks like a credenza and blends in seamlessly with my other living room furniture. I haven't had any issues with the top drawer not locking, and both of my units function perfectly. There was a slight hiccup on delivery when I couldn't find the hardware. I took a quick look at the reviews here, and someone had mentioned the hardware is placed on the bottom of the unit. Mine was placed there as well. Overall I'm really pleased with my choice, and am happy these turned out to be so beautiful. August 28, 2014
Great Looking and Sturdy I purchases two of the file consoles for my dining room. Nothing else I found seemed to be as good looking or sturdy. I don't use them as file cabinets but as storage for seldom used serving dishes and other items for which I didn't have space in the kitchen. They are great storage for any room not just the office. We love them August 13, 2014
File console I love my new file consoles. I put them up against the wall, and then put a long kitchen table out from the wall in-between the two file consoles. It made a beautiful partners desk. Having fun setting up my new office. March 8, 2014
Excellent piece This piece looks wonderful, it is very sturdy and has lots of filing room. The drawers can only open one at a time, but glide beautifully. It was the perfect solution for our home office! February 16, 2014
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Product:MO191-Home Office Ensemble File Console
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