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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Home Office Ensemble File Console 4.7 5 11 11
Clutter Solution I have been following this product for a while, and recently purchased it. It is extremely good looking, and fits well in my home office with my desk and hutch. The only issue to report is that the top drawer does not seem to lock shut. I may need to put something under the unit so it is properly balanced. One absurd thing is that the file cabinet hardware was taped to the bottom of the unit and there were no instructions on where to find it. Otherwise, it is a very functional piece and great to look at! February 9, 2014
Beautiful file cabinets! They are sturdy and very roomy -- I was surprised by the amount of room in these file cabinets. They are the perfect color (antique white). Very heavy, high quality piece of furniture. I would buy these again in a heartbeat. November 30, 2013
Wonderful addition to my home. Very attractive. Holds quite a few file folders. Helps me stay organized. June 28, 2013
Good Console is beautiful. However, I have had problems with the top drawer not closing properly. Took it out and reinserted it but it still gives me little problems now and then. May 15, 2013
pleased with my desk and file cabinet I actually wanted the desk that goes with the filing cabinet and I was looking for a cabinet that would store office items and additional files (the desk did not have enough file space with only one file drawer). The ensemble did not have a corresponding two drawer file drawer and two shelf cabinet that would go together so I ordered the four drawer file cabinet. I use the top for files and the bottom drawer for storage of envelopes, labels, etc, etc. Both the desk and file cabinet appear to be good quality and are aesthetically pleasing (they are in my study not my husbands). I would only ask the desk have a pull out flat shelf above the drawer to use as additional work space (my husband's desk has such a shelf). I'm really glad their was very little assembly, other desks and file drawers I looked at from other companies did require assembly July 9, 2012
Very nice piece of furniture. I got the file console and the 4 drawer desk. I'm very happy with both. They are substantial and look great. Very good value. June 29, 2012
File Console I purchased the desk and hutch a couple years ago and the antique white color of this console is darker. I still like the file console and will make it work. July 8, 2011
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Product:MO191-Home Office Ensemble File Console
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